front desk agent resume example with 2+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Pleasant and friendly individual that offers customer assistance in any situation. Enjoys working closely with peers and management to provide positive guest experiences. Results-driven professional focused on delivering exceptional support for customer needs.
Skills
Ability to deliver information in a clear and respectable manner to fellow Team Members, customers and vendors.
Ability to meet customer service expectations and standards in all interactions with customers, vendors And Team Members.
Ability to follow directions and procedures; effective time management and organization skills.
Strong basic math skills
Strong to excellent communication skills and willingness to work as part of a team.
Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
Multi-line phone systems
Greeting guests
Supply stocking
Cash transactions
Effective planning
Critical thinking
Flexible schedule
Team management
Multitasking
Active listening
Experience
Front Desk Agent, 08/2022 - 10/2022 Tan-Tar-A Resort – Osage Beach, MO,
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Used internal software to process reservations, check-ins and check-outs.
Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
Took reservations over phone, in person and via computer for guests and provided confirmation information.
Answered customer telephone calls promptly and appropriately handled needs.
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Answered multi-line phone system and enthusiastically greeted callers.
Collected room deposits, fees and payments.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Confirmed important personal and payment information for compliance with security and payment card industry standards.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Designed employee work schedules to address complete operational needs.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Front Desk Agent, 12/2020 - 03/2021 Tan-Tar-A Resort – Osage Beach, MO,
Greet residents and visitors as they enter the Property
Assist with package deliveries delivered to the Property
Log packages delivered to the property, notify residents when they have a package and record when packages are picked up
Maintain a key log and all applicable data sheets and manage all appropriately loaned keys to vendors, contractors and guests
Assist with the coordination of resident move-ins and move outs
Assist with the coordination of reserving the Property's party room or theater, if applicable, and provide
Reasonable assistance with other special events at the Property
Provide action or response on requests, questions, Concerns and suggestions and conduct quality assurance
Follow-up, if applicable.
Prepared invoices for guests, delivering to rooms on day of check-out and answering follow-up questions.
Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
Managed transportation arrangements to and from airport, train station and local events for visitors.
Supported local sports teams, museums, restaurants and other tourist-oriented spots by informing hotel guests of daily events.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Hotel Front Desk Agent, 09/2017 - 11/2019 Xanterra Parks & Resorts – Miami, FL,
Handled high volume of phone calls and routed to proper guest or internal department.
Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Drafted guest invoices and posted charges to individual accounts.
Monitored reservations to track incoming parties and special events.
Maintained important files, running reports and delivering updates on occupancy and revenue.
Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
Educated guests regarding important property information and directions to different hotel areas.
Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received incoming calls and coordinated with staff to fulfill customer requests.
Cultivated professional relationships with guests, improving customer retention through coordinated service.
Arranged special accommodations for guests to enhance visitor experiences.
Facilitated successful front desk operations for high-volume hotel.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
Education and Training
Bachelor of Science: Computer Science, Expected in 07/2014 - Bharati Vidyapeeth Deemed Univerty - , GPA: Status -
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