Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Personable Hospitality Specialist with 10 years of success in guaranteeing customer satisfaction through personable reservation services and attendance to guests' needs. Adept at promptly assisting customers by uncovering preferences. Passionate about providing upbeat and friendly service, resulting in consistent return customers.

Profile
  • linkedin.com/in/Jessica-Claire-25161816a
Skills
  • Coaching
  • Customer service
  • Leadership
  • Networking
  • Strategic Planning
  • Staff Management
  • Verbal and written communication
  • Critical thinking
  • Sales and marketing
  • Relationship Building
Skills
  • Coaching
  • :
  • Customer service
  • :
  • Leadership
  • :
  • Networking
  • :
  • Strategic Planning
  • :
  • Staff Management
  • :
  • Verbal and written communication
  • :
  • Critical thinking
  • :
  • Sales and marketing
  • :
  • Relationship Building
  • :
    Work History
    Front Desk Agent , 06/2021 to Current
    McmenaminsGresham, OR,
    • Welcomed each new arrival pleasantly and confirmed reservations and identification.
    • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
    • Used internal software to process reservations, check-ins and check-outs.
    • Collected room deposits, fees and payments.
    • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
    • Oversaw fast-paced front desk operations and guests' needs at busy hotel.
    • Resolved service-related problems and documented actions in system.
    • Answered multi-line phone system and greeted callers enthusiastically.
    • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
    Technical Recruiter, 05/2020 to 04/2021
    VisaArlington, VA,
    • Develop recruiting strategies designed to identify qualified candidates through various recruiting tools.
    • Match candidates' strengths with clients' requirements by evaluating, screening, and interviewing candidates.
    • Negotiate wages, terms, and conditions of employment with candidates, and gain commitments from candidates for current and future job requirements.
    • Complete necessary pre-employment processes including reference checks and background/drug tests.
    • Manage contract employees while on assignment.
    • Assess and investigate contractor related problems, and administer performance counseling, coaching, and disciplinary measures when necessary.
    • Work with Account Managers to identify top accounts, target skill sets, key market segments, and assess clients' staffing requirements.
    • Maintain relationships with industry contacts to provide exemplary customer service, gain industry knowledge, and obtain referrals and sales leads.
    • Coordinated with IT team leaders to forecast hiring needs and department goals.
    • Referred candidate resumes to customer account managers for evaluation and submission.
    Concierge Supervisor, 05/2017 to 02/2020
    Enchantment ResortScottsdale, AZ,
      Concierge Supervisor 1/2018 - 2/2020
    • Maintain healthy relationships with Sales Partners and Hotel staff.
    • Led projects and analyzed data to identify opportunities for improvement.
    • Lead sales team to meet weekly/monthly sales goals based on Hotel and partner standards.
    • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
    • Plan and prepare work schedules and keep records of employees' work schedules and timecards for team of 50+ Employees.
    • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
    • Review inventory and sales records to prepare reports for management and budget departments.
    • Developed and implemented performance improvement strategies and plans to promote continuous growth.
    • Concierge 5/2017 - 12/2017
      • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
      • Arranged for transportation to and from airport, train station and events for visitors.
      • Offered friendly and efficient service to all customers, handled challenging situations with ease.
      • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
      • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
      • Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
      • Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
    3D Design Coordinator, 09/2014 to 12/2016
    GENERAL ELECTRICCity, STATE,
    • Connected and network with VIP partners to promote sales growth.
    • Planned and led daily production meetings and scheduled meetings with prospective clients.
    • Confer with engineering, marketing, production, or sales departments, or with customers, to establish and evaluate design concepts for manufactured products.
    • Fabricate models or samples in paper, wood, glass, fabric, plastic, metal, or other materials, using hand or power tools.
    • Devised strategic approaches for highlighting important focal points in each design.
    • Produced detailed rough drafts and scale work-ups showcasing set, scenery and property demands.
    Education
    Bachelor of Science: Psychology, Expected in 12/2013
    UNIVERSITY OF NORTH CAROLINA AT WILMINGTON - Wilmington, NC,
    GPA:
    Additional Information
    • CREDENTIALS AND AWARDS , 2018 3rd Quarter Concierge of the Quarter Award Winner- Given to Top sales and service performer 2018 Service Aspiration Award - Given to a concierge who exemplifies the service quality standards during the year.

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    Resume Overview

    School Attended

    • UNIVERSITY OF NORTH CAROLINA AT WILMINGTON

    Job Titles Held:

    • Front Desk Agent
    • Technical Recruiter
    • Concierge Supervisor
    • 3D Design Coordinator

    Degrees

    • Bachelor of Science

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