LiveCareer-Resume

front desk agent resume example with 12+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Skills
  • Safety and security procedures
  • Transportation information
  • Guest amenities
  • Credit and cash payments
  • Hospitality services
  • Cash transactions
  • Payment oversight
  • Listening skills
  • Company policies and procedures
Experience
09/2021 to Current Front Desk Agent Desert Diamond Casino | Ajo, AZ,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
  • Offered dining information and helped guests organize local activities to enhance stay.
  • Leveraged software to confirm reservations and address guest needs.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Facilitated successful front desk operations for high-volume hotel.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Supervised daily operations of hotel front desk in absence of manager.
  • Communicated safety processes and procedures with customers during emergencies.
05/2017 to 09/2021 Front Desk Agent/Night Auditor Marriott International | Washington, DC,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
  • Leveraged software to confirm reservations and address guest needs.
  • Offered dining information and helped guests organize local activities to enhance stay.
  • Facilitated successful front desk operations for high-volume hotel.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Supervised daily operations of hotel front desk in absence of manager.
02/2014 to 07/2017 Survey Interviewer Icf International, Inc | Madison, WI,
  • Used computer-aided telephone interviewing system to record data.
  • Followed detailed instructions for skip and filter questions to obtain and verify complete and valid information.
  • Listened intently and objectively to accurately code responses.
  • Probed for relevant or appropriate information without influencing responses.
  • Communicated survey procedures and objectives to interviewees.
  • Restated questions without altering meaning to facilitate participants' comprehension and collect high-quality data.
  • Noted and reported evidence of unclearly worded questions to supervisor to increase survey effectiveness.
  • Identified and resolved inconsistencies in responses using appropriate questions and explanation.
  • Verified eligibility of individuals for survey by asking for relevant personal information and checking [Type] forms.
  • Sought out and interviewed appropriate alternative interviewees when designated interviewees lacked necessary knowledge.
  • Interviewed potential participants to determine eligibility.
  • Checked contact information from research subjects for accuracy and implemented into company's computer system.
  • Verified that interviewees completed survey fully before concluding interview.
  • Conducted structured interviews and recorded audio.
02/2005 to 05/2009 Home Health Care Provider Self Employed Web | City, STATE,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Assisted with client personal care needs to foster independence and well-being.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Prepared meals and snacks to meet individual nutritional requirements.
  • Arranged medications and dispensed prescribed doses at scheduled intervals.
  • Interacted with patients through games and fun activities to boost mood and improve overall memory.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Assisted patients with personal care to alleviate burden on family members.
Education and Training
Expected in 05/1987 to to High School Diploma | Pocatello High School, Pocatello, ID GPA:
Expected in to to | Accounting Technician Idaho State University, Pocatello, ID GPA:

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Resume Overview

School Attended

  • Pocatello High School
  • Idaho State University

Job Titles Held:

  • Front Desk Agent
  • Front Desk Agent/Night Auditor
  • Survey Interviewer
  • Home Health Care Provider

Degrees

  • High School Diploma
  • Some College (No Degree)

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