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front desk agent resume example with 6+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

I am motivated, task-oriented, and efficient, and my knowledge of the customer service industry is comprehensive and current. I believe my experiences and track record make me an excellent fit for this opportunity. I have enclosed my resume for your consideration. 

Skills
  • Reliable and punctual
  • Reliable team worker
  • Comfortable standing for long time periods
  • Delivers exceptional customer service
  • Engaging personality
  • Excellent at multi-tasking
  • Flexible
Experience
06/2017 to 08/2018 Front Desk Agent Intercontinental Hotels Group | Fort Shafter, HI,

Provide excellent customer service, while checking guest in and out. Also providing problem solutions and ensuring that the guests have the best experience at our hotel. Processed credit card transactions during the checkout process. Monitored room availability using OnQ. Answered department telephone calls within 2 rings, using correct salutations and telephone etiquette. .
04/2015 to 06/2017 Server Cardinal Village | Sewell, NJ,

Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Assisted guests with making menu choices in an informative and helpful fashion. Promptly served all food courses and alcoholic beverages to guests. Correctly calculated charges, issued bills and collected payments.
09/2014 to 06/2017 Adminstration Assistant Medstar Health | Owings Mills, MD,

Assist the administration with all tasks. Answer phones and schedule all meetings and important information in the computer.
06/2011 to 12/2013 Teachers Assistant Babylon Care Center | City, STATE,

Assist the teacher with the children and their school work, nap times, and lunch, and any other activity. Making sure the day went by as smooth as possible while providing great service for the kids/parents needs. 
Education and Training
Expected in 2020 to to BBA | Criminal Justice Berkeley College, Brooklyn , NY GPA:

I am continuing my  education in Criminal Justice.
Expected in 2007 to to High School Diploma | Oak Hill Academy , Mouth of Wilson, VA GPA:

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Resume Overview

School Attended

  • Berkeley College
  • Oak Hill Academy

Job Titles Held:

  • Front Desk Agent
  • Server
  • Adminstration Assistant
  • Teachers Assistant

Degrees

  • BBA
  • High School Diploma

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