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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Claire Street, San Francisco, CA 94105
:
Professional Summary

Friendly administrative assistant with 20-year background in customer service positions. Provide excellent administrative support and staff coordination. Recognized for exemplary record and interpersonal skills.

Skills
  • Registration processing
  • Automated telephone systems
  • Time management
  • Guest services
  • Conference and meeting planning
  • Word processing
  • Administrative support
  • File management
  • Cash Handling
Education
Tyler Junior College Tyler, TX, Expected in 05/1994 Associate Degree Legal Assistant : - GPA :
Work History
Landry's - Front Desk Agent
Los Angeles, CA, 10/2019 - Current
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Maintained transaction security by verifying payment cards against identification.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
Ocean Spray - Administrative Assistant
Tomah, WI, 02/2000 - 03/2010
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Executed record filing system to improve document organization and management.
  • Routed incoming calls and faxes and drafted detailed messages to expedite response.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Offered departmental administrative support.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Tracked inventory and ordered office supplies encouraging cost-effective solutions.
Ocean Spray - Administrative Assistant
Henderson, NV, 02/1997 - 04/1999
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Executed record filing system to improve document organization and management.
  • Routed incoming calls and faxes and drafted detailed messages to expedite response.
  • Handled client correspondence and tracked records to foster office efficiency.
Giant Eagle - Sales Clerk
Barnesboro, PA, 06/1990 - 05/1993
  • Supported promotional plans by updating signage with price changes.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Kept front check out area clean and organized for efficient service.
  • Educated customers on promotions to enhance sales.
  • Processed payments and returns with accuracy and efficiency.

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Resume Overview

School Attended

  • Tyler Junior College

Job Titles Held:

  • Front Desk Agent
  • Administrative Assistant
  • Administrative Assistant
  • Sales Clerk

Degrees

  • Associate Degree Legal Assistant

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