Jessica
Claire
resumesample@example.com
(555) 432-1000,
Claire Street, San Francisco, CA 94105
Professional Summary
Friendly administrative assistant with 20-year background in customer service positions. Provide excellent administrative support and staff coordination. Recognized for exemplary record and interpersonal skills.
Skills
- Registration processing
- Automated telephone systems
- Time management
- Guest services
- Conference and meeting planning
- Word processing
- Administrative support
- File management
- Cash Handling
Education
Tyler Junior College Tyler, TX, Expected in 05/1994 ā ā Associate Degree Legal Assistant : - :
Work History
Landry's - Front Desk Agent
Los Angeles, CA, 10/2019 - Current
Los Angeles, CA, 10/2019 - Current
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Kept accounts in balance and ran daily reports to verify totals.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Maintained transaction security by verifying payment cards against identification.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
Ocean Spray - Administrative Assistant
Tomah, WI, 02/2000 - 03/2010
Tomah, WI, 02/2000 - 03/2010
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Arranged rapid office equipment repair and maintenance with vendors.
- Executed record filing system to improve document organization and management.
- Routed incoming calls and faxes and drafted detailed messages to expedite response.
- Handled client correspondence and tracked records to foster office efficiency.
- Offered departmental administrative support.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Coached new employees on administrative procedures, company policies and performance standards.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Tracked inventory and ordered office supplies encouraging cost-effective solutions.
Ocean Spray - Administrative Assistant
Henderson, NV, 02/1997 - 04/1999
Henderson, NV, 02/1997 - 04/1999
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Arranged rapid office equipment repair and maintenance with vendors.
- Executed record filing system to improve document organization and management.
- Routed incoming calls and faxes and drafted detailed messages to expedite response.
- Handled client correspondence and tracked records to foster office efficiency.
Giant Eagle - Sales Clerk
Barnesboro, PA, 06/1990 - 05/1993
Barnesboro, PA, 06/1990 - 05/1993
- Supported promotional plans by updating signage with price changes.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Kept front check out area clean and organized for efficient service.
- Educated customers on promotions to enhance sales.
- Processed payments and returns with accuracy and efficiency.
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Resume Overview
School Attended
- Tyler Junior College
Job Titles Held:
- Front Desk Agent
- Administrative Assistant
- Administrative Assistant
- Sales Clerk
Degrees
- Associate Degree Legal Assistant
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