front desk agent resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Polite and accommodating [Job Title] bringing [Number]-year background in hospitality settings. Accustomed to working with guests, families and VIPs to handle promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.

High energy hospitality professional with a can-do attitude and a strong desire to work with the public. Seeking a role as a front desk agent in a busy hotel.

Pleasant and friendly individual with ability to offer customer assistance in any situation. Enjoys working closely with peers and management to provide positive guest experiences. Seeking role as Front Desk Agent in busy and successful [Type] establishment.

Upbeat [Job Title] with unmatched [Skill] and [Skill] skills. Polite and well-spoken with demonstrated ability to anticipate needs of guests and coworkers alike. Motivated to deliver first-rate customer service in [Type] establishment.

Front Desk Agent adept at maintaining a high level of hospitality, professionalism and business etiquette.

Self-motivated [Job Title] with [Number] years of experience in guest services. Pleasant personality coupled with talents in [Skill] and [Skill].

Hardworking [Job Title] with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Accustomed to facilitating accurate inventory counts and maintaining current warehouse records.

Ability to communicate effectively with all levels of the organization, including customers, vendors, and co-workers.

Ability to work independently and as a team player.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Safety and security procedures
  • Conflict management
  • Credit and cash payments
  • Guest amenities
  • Company policies and procedures
  • Hospitality services
  • Listening skills
  • Inventory oversight
  • Team oversight
  • Time management
  • Adaptive team player
  • Dependable and reliable
  • Route management
  • Safe driving techniques
  • Problem resolution
  • Customer service
11/2019 to Current Front Desk Agent Midas Hospitality | Broken Arrow, OK,
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Monitored reservations to track incoming parties and special events.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Pleasantly answered phone calls and routed to proper guest or department.
  • Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.+
  • 405
09/2019 to 11/2020 Packer The Realreal, Inc. | Remote - San Francisco Bay Area, CA,
  • Used tools, sprayers and cleaning solutions to clean contaminants from work areas.
  • Inspected incoming materials and outgoing shipments to maintain effective quality assurance standards, protecting both customer and company interests.
  • Utilized pallet jacks to move items to and from different warehouse locations.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Documented product transfers and shipments using [Software] to keep records current and accurate.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Bent, lifted, opened, and moved [Type] products weighing up to [Number] pounds.
09/2016 to 07/2018 Instore Papa Johns International Inc. | City, STATE,
  • Kept stations stocked and ready for use to maximize productivity.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Created from-scratch pizza dough daily in large quantities following authentic Italian recipe.
  • Operated pizza oven and brick oven along with other kitchen equipment to prepare authentic Italian dishes.
  • Prepared more than [Number] dishes per day in fast-paced [Type] environment while maintaining high customer satisfaction rate.
  • Promoted pizza products and distributed promotional materials through [Action] and [Action].
Education and Training
Expected in 06/2019 to to High School Diploma | Indian Trail High School And Academy, Kenosha, WI GPA:

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Resume Overview

School Attended

  • Indian Trail High School And Academy

Job Titles Held:

  • Front Desk Agent
  • Packer
  • Instore


  • High School Diploma

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