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Front Desk Agent Resume Example

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FRONT DESK AGENT
Summary

Logical with experience in guest services helping customers feel welcome and promoting long-term loyalty. Well-organized when managing transactions and records with meticulous accuracy. Successful at interfacing with people and solving problems. Tenacious approach to maximizing guest satisfaction with superior attention to detail and cordial demeanor.

Experience
Company Name | City, StateFront Desk Agent01/2021 - Current
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Handled high volume of phone calls and routed to proper guest or internal department.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Facilitated front desk operations for busy high-volume hotel.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Computed guest billings and posted charges to room accounts.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Promoted loyalty by signing customers up for Travel Pass rewards program and encouraged repeat stays through exceptional service.
Company Name | City, StateFront Desk Agent04/2019 - 01/2021
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Responded to inquiries and room requests made online, by phone or email.
  • Explained and pointed out property details to patrons, including dining areas, and fitness center.
  • Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
  • Handled high volume of phone calls and routed to proper guest or internal department.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
  • Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Conducted market surveys and industry studies to identify need and demand for new clientele.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Computed guest billings and posted charges to room accounts.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Helped management and Front transition from IHG to Sonesta Hotels.
Company Name | City, StateSales Associate04/2015 - 11/2019
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Helped customers on a daily basis enroll for the Macy's Credit Card by encouraging and explaining on how the card can benefit them by earning points and rewards.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Processed orders and coordinated product deliveries.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas for the Macy's credit card.

Company Name | City, StateSales Consultant01/2014 - 11/2018
  • Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
  • Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
  • Applied consultative sales strategy to assess client needs and propose turnkey solutions to align with business objectives.
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
  • Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
Volunteer
  • Casa De Esperanza

In High school we would work with children to help them with homework. While their parents were taking ESL classes. Was a great experience to work with such a great organization with a great outlook.

Phone: 713-529-0639 Houston, TX 77266-6581

  • Autumn Leaves of Memorial City 1725 Eldridge Parkway Houston, TX 77077
  • Hospice Volunteer , Amedisys Hospice 8 Commerce Drive Suite 101, Bedford, NH 03110.
Education and Training
St John XXIII College Prep School | CityHigh School Diploma05/2014
Nashua Community College | City, StateAssociate of Arts in Business Management Expected in 05/2021
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Resume Overview

School Attended

  • St John XXIII College Prep School
  • Nashua Community College

Job Titles Held:

  • Front Desk Agent
  • Sales Associate
  • Sales Consultant

Degrees

  • High School Diploma
    Associate of Arts in Business Management

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