Front Desk Agent Resume Example
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FRONT DESK AGENT
Summary
Logical with experience in guest services helping customers feel welcome and promoting long-term loyalty. Well-organized when managing transactions and records with meticulous accuracy. Successful at interfacing with people and solving problems. Tenacious approach to maximizing guest satisfaction with superior attention to detail and cordial demeanor.
Experience
Midas Hospitality | Shawnee Mission , KSSales Consultant01/2014 - Current
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
- Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
- Quickbooks
- FreshBooks
Midas Hospitality | Dardenne , MOLeasing Consultant04/2021 - 01/2022
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Contacted and followed up with tenants on renewal notices.
- Encouraged prospective tenants to fill out applications after property tours.
- Detailed application requirements and answered questions from prospective tenants.
- Received rent payments and tracked transactions in accounting software.
- Utilized Yardi software to look up resident information and create service requests
Phoenix Children's Hospital | Boston , MAFront Desk Agent01/2021 - 04/2021
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Facilitated front desk operations for busy high-volume hotel.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Computed guest billings and posted charges to room accounts.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Drafted and maintained incident reports, daily activity logs and other documents requested by management.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Promoted loyalty by signing customers up for Travel Pass rewards program and encouraged repeat stays through exceptional service.
Reliance Standard | Philadelphia , PAFront Desk Agent04/2019 - 04/2021
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
- Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Computed guest billings and posted charges to room accounts.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Helped management and Front transition from IHG to Sonesta Hotels.
Company Name | City, StateSales Associate04/2015 - 11/2019
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers on a daily basis enroll for the Macy's Credit Card by encouraging and explaining on how the card can benefit them by earning points and rewards.
- Sold various products by explaining unique features and educating customers on proper application.
- Processed orders and coordinated product deliveries.
- Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas for the Macy's credit card.
Volunteer
- Casa De Esperanza, Tutor, 2911 Corder street Houston, TX 77054
- Autumn Leaves of Memorial City 1725 Eldridge Parkway Houston, TX 77077
- Hospice Volunteer , Amedisys Hospice 8 Commerce Drive Suite 101, Bedford, NH 03110.
Education and Training
St John XXIII College Prep School | CityHigh School Diploma05/2014
Nashua Community College | City, StateAssociate of Arts in Business Management 05/2021
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Resume Overview
School Attended
- St John XXIII College Prep School
- Nashua Community College
Job Titles Held:
- Sales Consultant
- Leasing Consultant
- Front Desk Agent
- Sales Associate
Degrees
- High School Diploma
Associate of Arts in Business Management
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