Front Desk Agent Resume Example Company Name

FRONT DESK AGENT

Summary

High-energy [Type] professional offering [Number] years of experience in hospitality environments. Talented in coordinating front desk operations to efficiently meet both guest and business operations. Service-oriented and responsive with expertise and adaptability to handle any need.

Polite and accommodating [Job Title] bringing [Number]-year background in hospitality settings. Accustomed to working with guests, families and VIPs to handle promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.

Highly motivated [Job Title] with talent for coordinating services for property guests. Qualified to multi-task in many different areas of [Industry] management with specialties in conflict resolution, team coordination and customer support.

Influential professional in hospitality industry with strong desire to help guests create memorable experiences. Multilingual and compassionate but able to take on any situation with poise.

Personable hospitality professional with knack for providing exceptional services to guests. Offers exceptional [Skill] and [Skill] talents. Looking to be high-performing Front Desk Agent for nationally recognized hotel chain.

Reliable [Job Title] with [Number]-year background of success in reception and customer service. Deliver prompt and effective response to guest inquiries and complaints to drive satisfaction and repeat clientele. Proficient in use and troubleshooting of [Software].

Self-motivated [Job Title] with [Number] years of experience in guest services. Pleasant personality coupled with talents in [Skill] and [Skill]. Service-driven multitasker ready to take next step in career with position with [Company].

Skills

Conflict management
Transportation information
Credit and cash payments
Guest amenities
Cash transactions
Oral and written communications
Hospitality services

Company policies and procedures
Administrative skills
Microsoft Office
Reservations
Mail and packages
Reception

Experience

Front Desk AgentCompany Name | City, State | February 2017 - October 2019

Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Posted charges, updated accounts and issued bills to departing guests.
Monitored reservations to track incoming parties and special events.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress.
Informed travelers of hotel security features and offered details regarding safety processes and procedures.

ReceptionistCompany Name | City, State | June 2006 - October 2007

Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Took accurate messages for staff and management to facilitate open and speedy communication.
Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
Kept reception area clean and organized to offer positive first impression to every visitor.
Greeted visitors, assessed needs and directed to appropriate personnel.
Oversaw office inventory by restocking supplies and submitting purchase orders for new [Type] and [Type] products.
Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
Generated shipment invoices, prepared packages and set up courier deliveries for customers.
Managed [Number]-line system to handle more than [Number] incoming calls per day.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Provided information to callers and drafted office emails.

Administrative AssistantCompany Name | City, State | April 1990 - September 1998

Managed conference calls by documenting participant details and preparing audio recordings for future reference.
Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
Planned and executed corporate meetings, lunches and special events for groups of [Number]+ employees.
Arranged domestic and international travel, hotel and transportation needs for staff.
Managed building access and supplied key cards to employees and visitors.
Facilitated working relationships with co-tenants and building management.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Assisted with administrative tasks, including filing, answering phones and [Task].
Verify and review forms and reports for compliance with company regulations and procedures. Enter and track information into appropriate computer programs.
Collected, calculated and reported on expenditure and statistical data to inform senior management.

Education and Training

High School DiplomaConard High School | City, State

Resume Overview

School Attended

Conard High School

Job Titles Held:

Front Desk Agent
Receptionist
Administrative Assistant

Degrees

High School Diploma

Front Desk Agent Resume Example

Resume Score: 80%

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