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Front Desk Agent Resume Example

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FRONT DESK AGENT
Professional Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Gracious Front Desk Agent with undeniable Skill and Skill skills. Bilingual and dedicated to performing at high levels at all times. Hoping to land customer-facing position at establishment where hard work is rewarded.

Passionate Job Title offering Number years of success and experience in customer and personal service. Additional expertise includes time management, effective planning and computer literacy.

Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations.

Knowledgeable individual recently promoted to Job Title at busy hotel. Driven and dedicated with penchant for delivering exemplary service.

Experienced Front Desk professional offering Number years of superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in Software and Software, with friendly and decisive approach to resolving challenges.

Charming and poised individual performing various duties, including Task and Task. Known for having terrific customer engagement, Skill and Skill skills. Offers dynamic service to patrons and guests.

Friendly and courteous Front Desk Agent with Number years of experience serving in high-end boutique hotels. Consistently delivers first-rate service in fast-paced professional environments. Skilled at fostering positive relationships with guests and promoting customer loyalty.

Warm and friendly individual with ability to help customers in any situation. Enjoys working closely with team members to provide positive guest experience. Experience as front desk agent in busy and successful resort setting.

Meticulous Job Title offering Number years of experience in guest service environments. Adaptable and energetic coupled with talents in Skill and Skill. Customer-oriented multitasker pursuing Type position with exciting establishment.

Energetic hospitality professional with can-do attitude and strong desire to work with public. Over Number years experience as Front Desk Agent in high-traffic environment. Dynamic and flexible employee with unparalleled multitasking and team leadership capabilities.

Polite and positive Job Title with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.

Ambitious Job Title with Number years of experience and passion for local Type industry. Personable, experienced with conflict resolution and sensitive to others' needs.

Influential individual in Type industry with strong desire to help guests create memorable experiences. Multilingual and compassionate Guest Services professional with experience handling tense situations with poise.

Detail-oriented Job Title with demonstrated excellence in reception and administration. Excel at providing proactive customer service in hospitality establishments. Well versed in Software with accuracy in data entry and reservation management.

Energetic Front Desk Assistant with more than Number years of experience helping guests with Task and Task. Talented in planning outings for guests, providing needed resources and creating enjoyable visits.

Friendly Job Title with Number-year background in customer service positions. Provide excellent administrative support and staff coordination. Recognized for exemplary Skill and Skill skills.

Accomplishments
  • Received high score ratings from guest surveys due to professionalism, exceptional service, and quick response times.
  • Provided hotel guests with a weekly list of resort activities at check-in which resulted in a Number% decrease in front desk calls.
  • Mentored newly hired individuals in company processes and procedures which alleviated employee turnover by Number%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved Issue which led to Results.
Skills
  • Safety and Security Procedures
  • Registration Processing
  • Automated Telephone Systems
  • Conflict Resolution
  • Decision-Making Abilities
  • Registration
  • Providing Information
  • Room assignments
  • Guest services
  • Time management
  • Sales expertise
  • Word processing
  • Clerical duties
  • Hospitality service expertise
  • Administrative support
  • Team Building
  • Housekeeping
  • Corporate branding
  • Cash Handling
  • Supply replenishment
  • Reporting capabilities
  • Local arts and culture
  • Office management
  • Bookkeeping
  • Problem-solving skills
Work History
Front Desk Agent, 06/2004 to 09/2020
Company Name – City, State
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Quickly answered calls and routed to proper guest or department using multiline phone system.
  • Maintained transaction security by verifying payment cards against identification.
  • Executed positive demeanor to each and every visitor approaching front desk.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including Type and Type to promote quick remediation.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
  • Used Software to process reservations, check-ins and check-outs.
  • Oversaw fast-paced front desk operations at busy Type facility with as many as Number nightly guests.
  • Entered customer data using Type software and updated information whenever patrons changed rooms.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Provided services efficiently and with high level of accuracy.
  • Collaborated with Type and Type team members to handle guest requirements from check-in through check-out.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Answered customer telephone calls promptly and appropriately.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Acquired in-depth knowledge of surrounding area to provide guests with information about dining options, entertainment and Type activities.
Front Desk S, 08/2002 to 06/2003
Company Name – City, State
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Entered customer data using Type software and updated information whenever patrons changed rooms.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Collected, sorted and distributed mail and prepared mail, messages and courier deliveries for busy Number-person Type business.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Oversaw fast-paced front desk operations at busy Type facility with as many as Number nightly guests.
  • Supervised Number administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Carefully transcribed phone messages and relayed to appropriate personnel within Number minutes of each call.
  • Planned coverage needs and organized services to support incoming special events.
  • Maintained transaction security by verifying payment cards against identification.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Monitored office supplies by checking inventory on Timeframe basis and placed orders whenever stock appeared low.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Collaborated with Type and Type team members to handle guest requirements from check-in through check-out.
  • Welcomed patrons and immediately offered assistance by asking open-ended questions.
  • Performed basic bookkeeping activities, including Task and Task and used Skill to implement updates to accounting system.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including Type and Type to promote quick remediation.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Prepared weekly employee work schedules for Number team members ensuring all shifts received adequate coverage.
  • Received packages and mail at front desk and dispersed to correct employees.
  • Volunteered to help with special projects, assuming variety of tasks and duties, including Task and Task.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Used Software to process reservations, check-ins and check-outs.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified Job Title immediately when problems escalated.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Guest Service Agent / Front Desk Anchor, 09/1999 to 07/2002
Company Name – City, State
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Used Software to process reservations, check-ins and check-outs.
  • Entered customer data using Type software and updated information whenever patrons changed rooms.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Quickly answered calls and routed to proper guest or department using multiline phone system.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Prepared weekly employee work schedules for Number team members ensuring all shifts received adequate coverage.
  • Executed positive demeanor to each and every visitor approaching front desk.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including Type and Type to promote quick remediation.
  • Supervised Number administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Provided services efficiently and with high level of accuracy.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Acquired in-depth knowledge of surrounding area to provide guests with information about dining options, entertainment and Type activities.
  • Maintained transaction security by verifying payment cards against identification.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Oversaw fast-paced front desk operations at busy Type facility with as many as Number nightly guests.
  • Planned coverage needs and organized services to support incoming special events.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Answered customer telephone calls promptly and appropriately.
  • Collaborated with Type and Type team members to handle guest requirements from check-in through check-out.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
Education
No: Business, 06/1994
Northern Virginia Community College - City
Certificate: Child Development, 06/1994
Arlington Career Center - City
Diploma: 06/1994
Wakefield High School - City, State
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Resume Overview

School Attended

  • Northern Virginia Community College
  • Arlington Career Center
  • Wakefield High School

Job Titles Held:

  • Front Desk Agent
  • Front Desk S
  • Guest Service Agent / Front Desk Anchor

Degrees

  • No : Business , 06/1994
    Certificate : Child Development , 06/1994
    Diploma : 06/1994

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