Front Desk Agent Resume Example
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FRONT DESK AGENT
Summary
Upbeat customer service representative with experience attending to customer needs and requests while maintaining smooth front reception operations. Polite and well-spoken when anticipating and addressing needs of guests and coworkers. Motivated with background delivering first-rate customer service.
Skills
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Experience
07/2018 to Current
Front Desk AgentWyndham Worldwide － Santa Fe , NM
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Monitored reservations to track incoming parties and special events.
- Secured guest valuables in main safe or individual boxes.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
- Informed travelers of hotel security features and offered details regarding safety processes and procedures.
- Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Drafted and maintained incident reports, daily activity logs and other documents requested by management.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Handled high volume of phone calls and routed to proper guest or internal department.
- Computed guest billings and posted charges to room accounts.
09/2012 to 08/2018
ServerKohler － Baltimore , MD
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Operated POS terminals to input orders, split bills and calculate totals.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
08/2016 to 05/2017
Sales AssociateTerra Tech Corp － Oakland , CA
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Sold various products by explaining unique features and educating customers on proper application.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Stayed up to date on store promotions, payment policies and security practices.
- Recommended merchandise to customers based on needs and preferences.
Education and Training
06/2015
High School DiplomaBellingham High School － City, State
Some College (No Degree): Radiologic TechnologyBellingham Technical College － City, State
Certifications
- Certifications in CPR and AED
- Microsoft Office Specialist (MOS)
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Resume Overview
School Attended
- Bellingham High School
- Bellingham Technical College
Job Titles Held:
- Front Desk Agent
- Server
- Sales Associate
Degrees
- High School Diploma
Some College (No Degree) : Radiologic Technology
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