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Front Desk Agent Resume Example

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FRONT DESK AGENT
Summary

Upbeat customer service representative with experience attending to customer needs and requests while maintaining smooth front reception operations. Polite and well-spoken when anticipating and addressing needs of guests and coworkers. Motivated with background delivering first-rate customer service.

Skills
  • Transportation information
  • Safety and security procedures
  • Credit and cash payments
  • Guest amenities
  • Conflict management
  • Reservations
  • Hospitality services
  • Microsoft Office
  • Oral and written communications
  • Company policies and procedures
  • Listening skills
  • Cash transactions
  • Mail and packages
Experience
07/2018 to Current
Front Desk AgentCompany Name － City, State
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Monitored reservations to track incoming parties and special events.
  • Secured guest valuables in main safe or individual boxes.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Informed travelers of hotel security features and offered details regarding safety processes and procedures.
  • Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Handled high volume of phone calls and routed to proper guest or internal department.
  • Computed guest billings and posted charges to room accounts.
09/2012 to 08/2018
ServerCompany Name － City, State
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
08/2016 to 05/2017
Sales AssociateCompany Name － City, State
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Recommended merchandise to customers based on needs and preferences.
Education and Training
06/2015
High School DiplomaBellingham High School － City, State
Some College (No Degree): Radiologic TechnologyBellingham Technical College － City, State
Certifications
  • Certifications in CPR and AED
  • Microsoft Office Specialist (MOS)
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Resume Overview

School Attended

  • Bellingham High School
  • Bellingham Technical College

Job Titles Held:

  • Front Desk Agent
  • Server
  • Sales Associate

Degrees

  • High School Diploma
    Some College (No Degree) : Radiologic Technology

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