front desk agent resume example with 13+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Very dependable and dedicated Assistant Property Manager with outstanding knowledge of tenant, landlord, and association laws. Seven years of property management experience with a background overseeing a wide range of daily operations for residential & commercial properties. Paired with a goal-oriented and performance-minded approach. Hoping to bring further success by leveraging a strong skill set and proactive demeanor. Positive and diligent. Effective at promoting resident satisfaction by addressing concerns, spearheading repairs, and implementing updates to enhance properties.

  • Excellent judgement and communication skills
  • Ability to act proactively, independently and with minimal supervision
  • Problem solving ability
  • Entrepreneurial mindset
  • Extremely organized, consistent, flexible and adaptable to change.
  • Impeccable customer-service skills
  • Office management
CUNY- Baruch College 55 Lexington Avenue New York, NY 10010, Expected in Currently Attending : Business Administration And Management - GPA :
CUNY- Borough of Manhattan Community College 199 Chamber St New York, NY 10007, Expected in 05/2016 Associate of Arts : Business Management - GPA :
Work History
Wyndham Worldwide - Front Desk Agent
Westminster, CO, 04/2019 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check-out process.
  • Provided room keys and information on amenities and policies.
  • Collected room deposits, fees, and payments.
  • Manage online and phone reservations
  • Liaised with housekeeping and maintenance personnel to ensure guest room readiness and cleanliness.
  • Swiftly responded to room requests and other inquiries made via Hotel or third party website, email, or phone.
  • Proficient in Little Hotelier Hotel Management Software
  • Acquired in-depth knowledge of surrounding areas to provide guests with information about public transportations routes, dining options, entertainment, and activities.
Legacy Marketing Partners - Assistant Property Manager
Usa ● San Ramon, CA, 04/2014 - Current
  • Oversea move-in and move out process
  • Reviewed completed applications, credit check verified income, assets, and expenses for each applicant.
  • Completed Section 8 and other government assistance rental program move in applications, submitted all required paperwork, and follow up with caseworkers on rental amount changes, recertification's and inspections
  • Proficient in AppFolio, Remote Landlord & ManageGo Property Management Software
  • Responsible for drafting and executing leasing and renewal workflow.
  • Maintain accurate tenant records including rents, deposits, late fees, and any other charges.
  • Maintained organized and updated resident files and records.
  • Issue appropriate notices when needed (i.e. late payment, eviction notices, and returned checks)
  • Resolve tenant's legal issues, by filing tenancy Summons, liaising with external counsel. Dealt with non-payments and overstays, by filing warrant of removal, scheduling lockout, and signing stipulation of settlement agreements. Ensuring that monies owed are collected, and units are returned as soon as possible.
  • Handled tenant complaints promptly and appropriately. (i.e noise and parking)
  • Liaison with foreclosed property owners to ensure they vacate before sheriffs lockout date or work out cash for keys deal.
  • Ensure work orders are handled on time by responding to maintenance requests and service calls and dispatching maintenance tech and/or relevant vendors within the specified time frame.
  • Oversee maintenance staff to maintain completion of work orders and turnovers.
  • Responsible for taking immediate action to resolve new city violations and court summonses. (i.e snow removal, debris, high weeds)
  • Open/close utilities account for vacant units. Apply for meter service for new construction, request line retirement for demolitions or house lifting
  • Monitored the progress of construction projects by scheduling all necessary inspections such as plumbing, electrical, and fire.
  • Coordinated Multi-Family five-year annual inspections to obtain Certificate of Inspections
  • Made sure all units/houses had fire safety in place and all repairs were completed before an inspection.
  • Recorded all scheduled inspections, appointments, and showings in Outlook calendar.
  • Conducted property checks to ensure vacant properties were secured, there were no leaks, lockbox and keys were in place.
  • Handled high volume of calls and emails about vacancy inquiries, service appointments.
  • Kept track of all contractors and maintenance workers' material purchases through Home Depot Pro Account, and allocated charges for each property on a bi-weekly basis.
Lytt - Sales Manager
Houston, TX, 09/2008 - 04/2014
  • Provided useful product guidance and information to Influence customer buying decisions.
  • Routinely helped as many as 80 customers each day in a high-volume retail outlet
  • Oversaw merchandising strategies to effectively showcase hair products with eye-catching displays.
  • Led and motivated sales team to meet and exceed sales goals.
  • Showed employees how to improve customer interactions and increase sales with successful communication and consultative strategies.
  • Processed all cash and credit card transactions.
  • Executed all daily opening and closing procedures.
  • Tracked merchandise inventory and coordinated new purchases to keep adequate products on hand for sustained sales.
  • Maintained productive relationships with existing customers through exceptional follow-up after-sales.
  • Generated a high volume of referrals.
  • Hired and trained the sales staff for the Kiosk location.
  • Assisted customers over the phone regarding store operations, products, promotions, and orders.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • CUNY- Baruch College
  • CUNY- Borough of Manhattan Community College

Job Titles Held:

  • Front Desk Agent
  • Assistant Property Manager
  • Sales Manager


  • Currently Attending
  • Associate of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: