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Front Desk Agent Resume Example

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FRONT DESK AGENT
Professional Summary

Multi-talented, driven individual with diverse background in Customer Service and Military Law Enforcement with a focus in Waterborne Operations. Skilled at looking for unusual and suspicious activities and persons and responding to calls for service quickly and calmly. Adept at interrogating and communicating with victims, witnesses and suspects while providing scene security and protection for emergency services personnel. Enthusiastic officer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of positive communication climate and client/officer relationship. Motivated to learn, grow and excel in Law Enforcement to serve the public.

Skills
  • De-escalation techniques
  • Weapons training
  • First Aid/CPR
  • Client Relationship Development
  • Radio Professionalism
  • Report writing
  • Use of Force Training
  • Non-lethal Weapons
  • Security Opereations/Tactics
  • Natural resources understanding
Work History
Front Desk Agent, 09/2019 to Current
Company Name – City, State
  • Awarded collateral as Hotel's Hilton Honors Champion, ensuring all Hilton Honors members were satisfied, raising awareness to new guests of loyalty program and increasing enrollment rate 125%.
  • Resolved issues/disputes with guests using De-escalation for problematic situations.
  • Used property management software to process reservations, check-ins and check-outs.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
Harbor Security Officer, 06/2015 to 06/2019
Company Name – City, State
  • Worked as harbor security officer responding to wide variety of calls such as divers in distress, High Value Asset escorts, search and rescue operations and Detainee Movement escorts.
  • Provided anti-terrorism force protection for Guantanamo Bay Naval Station ensuring safety of 5,300 base residents.
  • Enforced and maintained rules and regulations waterside to all waterborne traffic, protecting wildlife sanctuaries in accordance with local and base-wide laws.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Drove to over 215 scenes from 2015-2019 and provided basic life support to victims of various injuries and accidents.
  • Was awarded Army Commendation Medal for efforts in first response to drowning victim.
  • Utilized navigation expertise and tools to set courses and determine ship position throughout travel.
  • Assessed all travel variables, such as course and weather, to assist with managing passenger safety.
  • Earned Small Craft Insignia Warfare device as only E-4 in Region.
  • Led the Security Unit in Physical Training and Testing as Section CFL (Command Fitness Leader)
Hospitality Associate, 05/2013 to 05/2015
Company Name – City, State
  • Worked flexibly at restaurant/Bed and Breakfast/campground as front desk associate and server.
  • Maintained guest check-in records, prepared campground sites, handled transactions, coordinated room availability and assignment, and managed cleanliness of rooms.
  • Supervised as shift lead to oversee daily operations of kitchen and staff to ensure maximum efficiency and customer care.
  • Mentored new team members on point of sales system operation, customer service strategies and sales goals.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Accurately identified and resolved customer complaints concerning food or lodging.
  • Provided courteous and knowledgeable front desk and reception duties, cultivating positive customer relations.
Education
Associate of Arts: Business Administration, Expected in 06/2021
Pierce College - City

Puyallup Washington-AA DTA

  • Graduated with a 3.58 GPA
  • Awarded Deans list for Winter and Spring 2020 Quarter
  • Continuing education at University of Washington- Tacoma for Bachelor's of Arts in Business Management.
AA: Hospitality, Expected in 01/2021
Hospitality Management- Bryant And Stratton College - City

Hospitality, business communications, tourism, accounting, customer service, planning, management and operations.

  • Graduated with a 3.03 GPA
Affiliations

Military: U.S. Navy Reserves Master-At-Arms from June 2019 to Present

Certifications
  • First Aid/CPR Certified expires 02/22
  • CLASS 12 Mixologist Permit (MAST) For Washington State
  • Awarded Army Commendation Medal for efforts for drown victim
  • Secret Clearance
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Resume Overview

School Attended

  • Pierce College
  • Hospitality Management- Bryant And Stratton College

Job Titles Held:

  • Front Desk Agent
  • Harbor Security Officer
  • Hospitality Associate

Degrees

  • Associate of Arts : Business Administration , Expected in 06/2021
    AA : Hospitality , Expected in 01/2021

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