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Polite and accommodating Front desk agent bringing 2 years of experience in hospitality settings. Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight. Service-oriented Front Desk Agent with 2 years of experience providing unparalleled service to guests of upscale hotels. Dedicated team professional adept at ensuring pleasant and comfortable guest experiences. Well-versed in managing reservations and group events, with proficiency in [Software].
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- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Computed guest billings and posted charges to room accounts.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Posted charges, updated accounts and issued bills to departing guests.
- Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
- Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
- Managed customer complaints and rectified issues to complete satisfaction.
- Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
- Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
- Facilitated front desk operations for busy high-volume hotel.
- Assisted with purchases, locating items and signing up for rewards programs.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Helped customers find specific products, answered questions and offered product advice.
- Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
- Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
- Accessed elevated products from safety cage to complete order processing requirements.
- Identified safety hazards and notified management to determine proper resolution of issues.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
- Scanned container labels with RF scanners to verify contents and determine target destinations.
- Communicated with internal staff members and management to facilitate timely product flows.
- Transferred heavy materials from ground level to elevated storage locations to facilitate timely retrieval of items.
Haines City Senior High School - Haines City, FL
- Asked by hotel manager to oversee all concierge duties due to high level of professionalism and attention to detail when that individual was out sick for a week.
- Provided hotel guests with a list of resort activities upon check-in, which resulted in a 45% decrease in front desk calls.
- Developed lucrative revenue streams for the hotel by actively promoting its services to guests and clients including spa, salon, upscale dining, and the casino.
- Rated highly on guest surveys due to professionalism, exceptional service and quick response times.
- Member, Alumni Association
To whom it may concern,
As one of the Resort Managers for Westgate Vacation Villas & Town Center Resort in
Kissimmee. Florida, I had the distinct pleasure of working with Mr. Jessica Claire.
Professionalism, Dependability and Integrity are some of the many strong traits that
Jessica demonstrated every day, and he consistently did so for both guests and staff!
As a front desk agent his experience and resourcefulness allowed him to resolve any
guest concerns immediately, he proved to always remain calm and courteous under
pressure which resulted in positive experiences for all the guests he served!
On countless occasions Jessica worked closely with different departments, and assisted
others with tasks outside his role, he is detail oriented and organized and can easily
accomplish any assignment independently, or as part of a group! Jessica is very punctual
and has an impeccable attendance record, he is very dependable and has experience in
working different shifts and completing countless tasks related to those shifts.
If given the opportunity, I would not hesitate to re-hire Mr. Jessica Claire!
Sincerely,
Rudi. J. Jie-A-Fa.
Resort Manager.
(407) 715-4025.
resumesample@example.com
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Resume Overview
School Attended
- Haines City Senior High School
- Valencia College
Job Titles Held:
- Front Desk Agent
- Cashier
- Warehouse Worker
Degrees
- High School Diploma
- Some College (No Degree)
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