Front Desk Agent Resume Example
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FRONT DESK AGENT
Professional Summary
.Customer Service Representative
.Positive and upbeat Customer Service Specialist bringing fifteen years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in rental services solutions.
Skills
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Work History
04/2011 to 02/2020
Rental AgentLithia Motors – Farmington , MI
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
- Collaborated with professional and experience team members to handle guest requirements from check-in through check-out
- Used data base to process reservations, check-ins and check-outs
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
- Entered customer data using office technology software and updated information whenever patrons changed rooms
- Greeted two hundred daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Took reservations over phone, in person and via computer for guests and provided confirmation information
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Answered customer telephone calls promptly and appropriately
- Completed end-of-day reporting and balanced registers to maintain financial accuracy
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
- Cultivated professional relationships with guests through active response, dedicated assistance and service, improving customer retention by 100%
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
- Managed daily operations of front desk at major hotel, including checking in and out and oversaw concierge duties in customer's absence
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities
- Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress
- Managed all front desk operations for busy high-volume hotel
- Set guest and group reservations and processed check-ins and check-outs
- Balanced accounts and conducted nightly audits to keep bookkeeping current
- Responded to inquiries and room requests made online, by phone or email
- Secured guest valuables in main safe or individual boxes
- Managed customer complaints and rectified issues to complete satisfaction
- Input customer data using spread sheet software and made immediate updates to reflect room changes
- Assisted with administrative tasks, including filing, answering phones and typing
- Pleasantly answered phone calls and routed to proper guest or department
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
03/2013 to 04/2015
Tax PreparerOptima Tax Relief – Santa Ana , CA
- Maintained complete records of client tax returns and supporting documentation in secured areas
- Completed and filed returns with tax departments at local, state and federal levels
- Saved client $1000 by uncovering eligibility for tax credit
- Prepared tax returns for clients in federal and state according to government regulations and requirements
- Facilitated integration of modern tax software with client accounting software
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions
- Facilitated communication between clients and tax authorities
- Prepared written responses or tax return amendments to resolve state and federal notices
- Prepared tax returns, extensions, tax planning calculations and write-ups for all types of organizations and entities, including individuals
- Analyzed information and assessed liabilities and deductions according to relevant tax code
- Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns
- Informed clients of potentially beneficial products and services, resulting in additional business opportunities
- Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents
- Produced US and state income, gift tax and estate tax returns for individuals
- Finalized and processed paperwork with local, state and federal government authorities
- Applied federal and state government regulations to prepare accurate and compliant tax returns for clients in Liberty Tax
- Corresponded with applicable tax departments regarding customer requirements and issues
- Collected detailed information and required paperwork from clients to complete tax returns
- Produced work papers and lead sheets, tax projects and payment estimations
05/2011 to 10/2013
Guest ServicesBoy Scouts Of America - Orange County Council – Warner Springs , CA
- Processed customer orders and accurately entered into order system
- Completed sales transactions, including all accepted forms of payment
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly
- Updated quality control standards, methods and procedures to meet compliance requirements
- Worked with customers to resolve rental problems, improve operations and provide exceptional customer service
- Worked with rental customers to understand requirements and provide exceptional customer service
- Delivered updated and accurate information in response to guest inquiries
- Responded effectively to customer questions and inquiries and provided information regarding products
- Delivered top quality customer service in professional manner while managing multiple tasks
- Delivered exceptional service by greeting customers, taking orders and filling each accurately
- Reviewed daily sales transactions and analyzed for errors
- Successfully led key projects which resulted in financial growth by 100%
Education
2010
Business Communication: Adult and Continuing Education Administration
Workforce - City
Workforce - City
- Completed professional development in Financial and Business communication
04/2004
GED
Queens College of the City University of New York - City, State
Queens College of the City University of New York - City, State
2002
Life and Health : Insurance
Primeamerica Insurance - City
Primeamerica Insurance - City
- Completed professional development in Insurance Broker for financial infatuation
1995
General Certificate Of Education: Science and Technology
Tutorial High School - City
Tutorial High School - City
- Major in Physics, Chemistry, Biology, Math's and English
awards and certification for outstanding customer services
providing excellent,efficient and reliable services to the customers, always coming as number one with sales also on the matrix, very professional with an outstanding personality.
Certifications
Certification and Awards for number one in sales and customer service.
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School Attended
- Workforce
- Queens College of the City University of New York
- Primeamerica Insurance
- Tutorial High School
Job Titles Held:
- Rental Agent
- Tax Preparer
- Guest Services
Degrees
- Business Communication : Adult and Continuing Education Administration
GED
Life and Health : Insurance
General Certificate Of Education : Science and Technology
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