Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
.Customer Service Representative
.Positive and upbeat Customer Service Specialist bringing fifteen years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in rental services solutions.
Skills
Guest inquiry
Customer relations
Teamwork/ Collaboration
Office equipment proficiency( Intermediate )
Professional support
Customer service
Clerical support
Customer assistance
Customer support
Work History
Rental Agent, 04/2011 to 02/2020 Lithia Motors – Farmington, MI,
Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
Collaborated with professional and experience team members to handle guest requirements from check-in through check-out
Used data base to process reservations, check-ins and check-outs
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
Entered customer data using office technology software and updated information whenever patrons changed rooms
Greeted two hundred daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
Took reservations over phone, in person and via computer for guests and provided confirmation information
Welcomed each new arrival pleasantly and confirmed reservations and identification
Answered customer telephone calls promptly and appropriately
Completed end-of-day reporting and balanced registers to maintain financial accuracy
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
Cultivated professional relationships with guests through active response, dedicated assistance and service, improving customer retention by 100%
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
Managed daily operations of front desk at major hotel, including checking in and out and oversaw concierge duties in customer's absence
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities
Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress
Managed all front desk operations for busy high-volume hotel
Set guest and group reservations and processed check-ins and check-outs
Balanced accounts and conducted nightly audits to keep bookkeeping current
Responded to inquiries and room requests made online, by phone or email
Secured guest valuables in main safe or individual boxes
Managed customer complaints and rectified issues to complete satisfaction
Input customer data using spread sheet software and made immediate updates to reflect room changes
Assisted with administrative tasks, including filing, answering phones and typing
Pleasantly answered phone calls and routed to proper guest or department
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
Tax Preparer, 03/2013 to 04/2015 Optima Tax Relief – Santa Ana, CA,
Maintained complete records of client tax returns and supporting documentation in secured areas
Completed and filed returns with tax departments at local, state and federal levels
Saved client $1000 by uncovering eligibility for tax credit
Prepared tax returns for clients in federal and state according to government regulations and requirements
Facilitated integration of modern tax software with client accounting software
Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions
Facilitated communication between clients and tax authorities
Prepared written responses or tax return amendments to resolve state and federal notices
Prepared tax returns, extensions, tax planning calculations and write-ups for all types of organizations and entities, including individuals
Analyzed information and assessed liabilities and deductions according to relevant tax code
Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight
Supplied detailed tax documentation needed to submit accurate corporate and individual returns
Informed clients of potentially beneficial products and services, resulting in additional business opportunities
Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents
Produced US and state income, gift tax and estate tax returns for individuals
Finalized and processed paperwork with local, state and federal government authorities
Applied federal and state government regulations to prepare accurate and compliant tax returns for clients in Liberty Tax
Corresponded with applicable tax departments regarding customer requirements and issues
Collected detailed information and required paperwork from clients to complete tax returns
Produced work papers and lead sheets, tax projects and payment estimations
Guest Services, 05/2011 to 10/2013 Boy Scouts Of America - Orange County Council – Warner Springs, CA,
Processed customer orders and accurately entered into order system
Completed sales transactions, including all accepted forms of payment
Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly
Updated quality control standards, methods and procedures to meet compliance requirements
Worked with customers to resolve rental problems, improve operations and provide exceptional customer service
Worked with rental customers to understand requirements and provide exceptional customer service
Delivered updated and accurate information in response to guest inquiries
Responded effectively to customer questions and inquiries and provided information regarding products
Delivered top quality customer service in professional manner while managing multiple tasks
Delivered exceptional service by greeting customers, taking orders and filling each accurately
Reviewed daily sales transactions and analyzed for errors
Successfully led key projects which resulted in financial growth by 100%
Education
Business Communication: Adult and Continuing Education Administration, Expected in 2010 Workforce - Jamaica, NY, GPA:
Completed professional development in Financial and Business communication
GED: , Expected in 04/2004 Queens College of the City University of New York - Flushing, NY GPA:
Life and Health : Insurance, Expected in 2002 Primeamerica Insurance - Glen Cove, NY, GPA:
Completed professional development in Insurance Broker for financial infatuation
General Certificate Of Education: Science and Technology, Expected in 1995 Tutorial High School - Georgetown Guyana, GPA:
Major in Physics, Chemistry, Biology, Math's and English
Certifications
Certification and Awards for number one in sales and customer service.
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