front desk agent resume example with 8+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
.Customer Service Representative
.Positive and upbeat Customer Service Specialist bringing fifteen years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in rental services solutions.
Skills
- Guest inquiry
- Customer relations
- Teamwork/ Collaboration
- Office equipment proficiency( Intermediate )
- Professional support
- Customer service
- Clerical support
- Customer assistance
- Customer support
Education
Workforce Jamaica, NY, Expected in 2010 ā ā Business Communication : Adult and Continuing Education Administration - :
- Completed professional development in Financial and Business communication
Queens College of the City University of New York Flushing, NY Expected in 04/2004 ā ā GED : - :
Primeamerica Insurance Glen Cove, NY, Expected in 2002 ā ā Life and Health : Insurance - :
- Completed professional development in Insurance Broker for financial infatuation
Tutorial High School Georgetown Guyana, Expected in 1995 ā ā General Certificate Of Education : Science and Technology - :
- Major in Physics, Chemistry, Biology, Math's and English
Certifications
Certification and Awards for number one in sales and customer service.
Work History
Lithia Motors - Rental Agent
Farmington, MI, 04/2011 - 02/2020
Farmington, MI, 04/2011 - 02/2020
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
- Collaborated with professional and experience team members to handle guest requirements from check-in through check-out
- Used data base to process reservations, check-ins and check-outs
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
- Entered customer data using office technology software and updated information whenever patrons changed rooms
- Greeted two hundred daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Took reservations over phone, in person and via computer for guests and provided confirmation information
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Answered customer telephone calls promptly and appropriately
- Completed end-of-day reporting and balanced registers to maintain financial accuracy
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
- Cultivated professional relationships with guests through active response, dedicated assistance and service, improving customer retention by 100%
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
- Managed daily operations of front desk at major hotel, including checking in and out and oversaw concierge duties in customer's absence
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities
- Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress
- Managed all front desk operations for busy high-volume hotel
- Set guest and group reservations and processed check-ins and check-outs
- Balanced accounts and conducted nightly audits to keep bookkeeping current
- Responded to inquiries and room requests made online, by phone or email
- Secured guest valuables in main safe or individual boxes
- Managed customer complaints and rectified issues to complete satisfaction
- Input customer data using spread sheet software and made immediate updates to reflect room changes
- Assisted with administrative tasks, including filing, answering phones and typing
- Pleasantly answered phone calls and routed to proper guest or department
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
Optima Tax Relief - Tax Preparer
Santa Ana, CA, 03/2013 - 04/2015
Santa Ana, CA, 03/2013 - 04/2015
- Maintained complete records of client tax returns and supporting documentation in secured areas
- Completed and filed returns with tax departments at local, state and federal levels
- Saved client $1000 by uncovering eligibility for tax credit
- Prepared tax returns for clients in federal and state according to government regulations and requirements
- Facilitated integration of modern tax software with client accounting software
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions
- Facilitated communication between clients and tax authorities
- Prepared written responses or tax return amendments to resolve state and federal notices
- Prepared tax returns, extensions, tax planning calculations and write-ups for all types of organizations and entities, including individuals
- Analyzed information and assessed liabilities and deductions according to relevant tax code
- Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns
- Informed clients of potentially beneficial products and services, resulting in additional business opportunities
- Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents
- Produced US and state income, gift tax and estate tax returns for individuals
- Finalized and processed paperwork with local, state and federal government authorities
- Applied federal and state government regulations to prepare accurate and compliant tax returns for clients in Liberty Tax
- Corresponded with applicable tax departments regarding customer requirements and issues
- Collected detailed information and required paperwork from clients to complete tax returns
- Produced work papers and lead sheets, tax projects and payment estimations
Boy Scouts Of America - Orange County Council - Guest Services
Warner Springs, CA, 05/2011 - 10/2013
Warner Springs, CA, 05/2011 - 10/2013
- Processed customer orders and accurately entered into order system
- Completed sales transactions, including all accepted forms of payment
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly
- Updated quality control standards, methods and procedures to meet compliance requirements
- Worked with customers to resolve rental problems, improve operations and provide exceptional customer service
- Worked with rental customers to understand requirements and provide exceptional customer service
- Delivered updated and accurate information in response to guest inquiries
- Responded effectively to customer questions and inquiries and provided information regarding products
- Delivered top quality customer service in professional manner while managing multiple tasks
- Delivered exceptional service by greeting customers, taking orders and filling each accurately
- Reviewed daily sales transactions and analyzed for errors
- Successfully led key projects which resulted in financial growth by 100%
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Resume Overview
School Attended
- Workforce
- Queens College of the City University of New York
- Primeamerica Insurance
- Tutorial High School
Job Titles Held:
- Rental Agent
- Tax Preparer
- Guest Services
Degrees
- Business Communication
- GED
- Life and Health
- General Certificate Of Education
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