LiveCareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

.Customer Service Representative

.Positive and upbeat Customer Service Specialist bringing fifteen years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in rental services solutions.

Skills
  • Guest inquiry
  • Customer relations
  • Teamwork/ Collaboration
  • Office equipment proficiency( Intermediate )
  • Professional support
  • Customer service
  • Clerical support
  • Customer assistance
  • Customer support
Work History
Rental Agent, 04/2011 to 02/2020
Lithia MotorsFarmington, MI,
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
  • Collaborated with professional and experience team members to handle guest requirements from check-in through check-out
  • Used data base to process reservations, check-ins and check-outs
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
  • Entered customer data using office technology software and updated information whenever patrons changed rooms
  • Greeted two hundred daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
  • Took reservations over phone, in person and via computer for guests and provided confirmation information
  • Welcomed each new arrival pleasantly and confirmed reservations and identification
  • Answered customer telephone calls promptly and appropriately
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
  • Cultivated professional relationships with guests through active response, dedicated assistance and service, improving customer retention by 100%
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
  • Managed daily operations of front desk at major hotel, including checking in and out and oversaw concierge duties in customer's absence
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities
  • Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress
  • Managed all front desk operations for busy high-volume hotel
  • Set guest and group reservations and processed check-ins and check-outs
  • Balanced accounts and conducted nightly audits to keep bookkeeping current
  • Responded to inquiries and room requests made online, by phone or email
  • Secured guest valuables in main safe or individual boxes
  • Managed customer complaints and rectified issues to complete satisfaction
  • Input customer data using spread sheet software and made immediate updates to reflect room changes
  • Assisted with administrative tasks, including filing, answering phones and typing
  • Pleasantly answered phone calls and routed to proper guest or department
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
Tax Preparer, 03/2013 to 04/2015
Optima Tax ReliefSanta Ana, CA,
  • Maintained complete records of client tax returns and supporting documentation in secured areas
  • Completed and filed returns with tax departments at local, state and federal levels
  • Saved client $1000 by uncovering eligibility for tax credit
  • Prepared tax returns for clients in federal and state according to government regulations and requirements
  • Facilitated integration of modern tax software with client accounting software
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions
  • Facilitated communication between clients and tax authorities
  • Prepared written responses or tax return amendments to resolve state and federal notices
  • Prepared tax returns, extensions, tax planning calculations and write-ups for all types of organizations and entities, including individuals
  • Analyzed information and assessed liabilities and deductions according to relevant tax code
  • Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight
  • Supplied detailed tax documentation needed to submit accurate corporate and individual returns
  • Informed clients of potentially beneficial products and services, resulting in additional business opportunities
  • Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents
  • Produced US and state income, gift tax and estate tax returns for individuals
  • Finalized and processed paperwork with local, state and federal government authorities
  • Applied federal and state government regulations to prepare accurate and compliant tax returns for clients in Liberty Tax
  • Corresponded with applicable tax departments regarding customer requirements and issues
  • Collected detailed information and required paperwork from clients to complete tax returns
  • Produced work papers and lead sheets, tax projects and payment estimations
Guest Services, 05/2011 to 10/2013
Boy Scouts Of America - Orange County CouncilWarner Springs, CA,
  • Processed customer orders and accurately entered into order system
  • Completed sales transactions, including all accepted forms of payment
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly
  • Updated quality control standards, methods and procedures to meet compliance requirements
  • Worked with customers to resolve rental problems, improve operations and provide exceptional customer service
  • Worked with rental customers to understand requirements and provide exceptional customer service
  • Delivered updated and accurate information in response to guest inquiries
  • Responded effectively to customer questions and inquiries and provided information regarding products
  • Delivered top quality customer service in professional manner while managing multiple tasks
  • Delivered exceptional service by greeting customers, taking orders and filling each accurately
  • Reviewed daily sales transactions and analyzed for errors
  • Successfully led key projects which resulted in financial growth by 100%
Education
Business Communication: Adult and Continuing Education Administration, Expected in 2010
Workforce - Jamaica, NY,
GPA:
  • Completed professional development in Financial and Business communication
GED: , Expected in 04/2004
Queens College of the City University of New York - Flushing, NY
GPA:
Life and Health : Insurance, Expected in 2002
Primeamerica Insurance - Glen Cove, NY,
GPA:
  • Completed professional development in Insurance Broker for financial infatuation
General Certificate Of Education: Science and Technology, Expected in 1995
Tutorial High School - Georgetown Guyana,
GPA:
  • Major in Physics, Chemistry, Biology, Math's and English
Certifications

Certification and Awards for number one in sales and customer service.

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Resume Overview

School Attended

  • Workforce
  • Queens College of the City University of New York
  • Primeamerica Insurance
  • Tutorial High School

Job Titles Held:

  • Rental Agent
  • Tax Preparer
  • Guest Services

Degrees

  • Business Communication
  • GED
  • Life and Health
  • General Certificate Of Education

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