All my previous jobs have involved working with people and their needs. I love working with people and helping them in anyway that I can. I have computer skills, experience with registers, phone skills, and a great personality that strives to please. I am young, enthusiastic, and love learning new things. I am a hard worker and strive for perfection.
I regularly showed up on our customer satisfaction survey when working at the hotel. I also had several letters sent in from guests to my managers detailing and praising the exceptional service I had provided them with.
Processed guest payments for room charges, food and beverage charges and phone charges. Greeted and registered guests and issued room keys. Answered department telephone calls using correct salutations and telephone etiquette. Monitored room availability using Hilton OnQ Software. Delivered requested items to guests' rooms. Processed credit card transactions during the checkout process .Referred guests to local restaurants and recommended attractions in the area. Greeted all guests in a courteous and professional manner.
Worked the register. Processed payment transactions during the checkout process. Handled money. Made sure customers found everything they needed and assisting them if not. Greeted customers with a smile.
Opened doors for guests and greeted them as they were coming in. Sat guests and made sure they had menus. Basic cleaning duty such as sweeping, dusting, and keeping tables clean. Kept menus clean and tidy.
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