Front Desk Agent Resume Example
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FRONT DESK AGENT
Summary
•Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills.
•High energy hospitality professional with a can-do attitude and a strong desire to work with the public.
Skills
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Experience
04/2013 - 05/2014Ballantyne Golf ResortCharlotte , NC
Front Desk Agent
- Secured guest valuables in main safe or individual boxes.
- Managed daily operations of front desk.
- Pleasantly answered phone calls and routed to proper guest or department.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Monitored reservations to track incoming parties and special events.
- Arranged special accommodations for guests to maintain optimal satisfaction
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Planned customized itineraries for guests.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Developed vast knowledge of local area to provide guests with information about dining options, arts, culture, and entertainment.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Responded to inquiries and room requests made online, by phone or email.
- Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
- Computed guest billings and posted charges to room accounts.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Set guest and group reservations and processed check-ins and check-outs.
- Posted charges, updated accounts and issued bills to departing guests.
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Informed travelers of hotel security features and offered details regarding safety processes and procedures.
08/2009 - 04/2010Ballantyne Golf ResortCharleston , SC
Head Waitress
- Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Greeted customers, assisted with questions and recommended daily specials, wine and desserts to guide patrons toward more profitable items.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Calculated charges, issued table checks and collected payments from customers.
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Partnered with team members to efficiently serve food and beverages.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
10/2007 - 08/2009Perdido Beach ServiceCity , STATE
Front Desk Agent
- Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Secured guest valuables in main safe or individual boxes.
- Pleasantly answered phone calls and routed to proper guest or department.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Monitored reservations to track incoming parties and special events.
- Arranged special accommodations for guests to maintain optimal satisfaction
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
- Responded to inquiries and room requests made online, by phone or email.
- Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress.
- Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
- Drafted and maintained incident reports, daily activity logs and other documents requested by management.
- Managed customer complaints and rectified issues to complete satisfaction.
- Aided other hotel personnel in various capacities, including handling purchases at gift shop during peak periods.
- Managed all front desk operations for busy high-volume hotel.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Set and optimized employee schedules to secure proper coverage for all shifts.
- Informed travelers of hotel security features and offered details regarding safety processes and procedures.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Coordinated with internal departments to handle wide range of guest needs.
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
- Posted charges, updated accounts and issued bills to departing guests.
- Set guest and group reservations and processed check-ins and check-outs.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Computed guest billings and posted charges to room accounts.
- Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Education and Training
05/2007City, State
High School DiplomaBella Vista High School
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Resume Overview
School Attended
- Bella Vista High School
Job Titles Held:
- Front Desk Agent
- Head Waitress
Degrees
- High School Diploma
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