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Front Desk Agent Resume Example

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FRONT DESK AGENT
Summary

•Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills.

•High energy hospitality professional with a can-do attitude and a strong desire to work with the public.

Skills
  • Transportation information
  • Safety and security procedures
  • Guest amenities
  • Credit and cash payments
  • Time management
  • Hospitality services
  • Team oversight
  • Inventory oversight
  • Microsoft Office
  • Administrative skills
  • Listening skills
  • Mail and packages
  • Effective planning
  • Payment oversight
  • Cash transactions
  • Oral and written communications
  • Reservations
Experience
04/2013 - 05/2014Hampton Inn & Suites Orange Beach, AL
Front Desk Agent
  • Secured guest valuables in main safe or individual boxes.
  • Managed daily operations of front desk.
  • Pleasantly answered phone calls and routed to proper guest or department.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Monitored reservations to track incoming parties and special events.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Planned customized itineraries for guests.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Developed vast knowledge of local area to provide guests with information about dining options, arts, culture, and entertainment.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Responded to inquiries and room requests made online, by phone or email.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Computed guest billings and posted charges to room accounts.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Informed travelers of hotel security features and offered details regarding safety processes and procedures.
08/2009 - 04/2010The Rib ShackOrange Beach, AL
Head Waitress
  • Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Greeted customers, assisted with questions and recommended daily specials, wine and desserts to guide patrons toward more profitable items.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Calculated charges, issued table checks and collected payments from customers.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Partnered with team members to efficiently serve food and beverages.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
10/2007 - 08/2009Perdido Beach ServiceOrange Beach, AL
Front Desk Agent
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Secured guest valuables in main safe or individual boxes.
  • Pleasantly answered phone calls and routed to proper guest or department.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Monitored reservations to track incoming parties and special events.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
  • Responded to inquiries and room requests made online, by phone or email.
  • Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress.
  • Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Aided other hotel personnel in various capacities, including handling purchases at gift shop during peak periods.
  • Managed all front desk operations for busy high-volume hotel.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Set and optimized employee schedules to secure proper coverage for all shifts.
  • Informed travelers of hotel security features and offered details regarding safety processes and procedures.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Computed guest billings and posted charges to room accounts.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Education and Training
05/2007Fair Oaks, CA
High School DiplomaBella Vista High School
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Resume Overview

Companies Worked For:

  • Hampton Inn & Suites
  • The Rib Shack
  • Perdido Beach Service

School Attended

  • Bella Vista High School

Job Titles Held:

  • Front Desk Agent
  • Head Waitress

Degrees

  • High School Diploma

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