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Front Desk Agent Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Service-oriented Front Desk Agent with 5 + years of experience providing unparalleled service to guests. Delivers pleasant and comfortable guest experiences. Well-versed in managing reservations and group events.5

Skills
  • Credit and cash payments
  • Guest amenities
  • Safety and security procedures
  • Transportation information
  • Inventory oversight
  • Hospitality services
  • Reservations
  • Conflict management
  • Administrative skills
  • Listening skills
  • Company policies and procedures
  • Payment oversight
  • Fluent in Spanish and English
Experience
Front Desk Agent, 06/2019 to 10/2019
Blackberry Farm Walland, TN,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Responded to inquiries and room requests made online, by phone or email.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Supervised daily operations of hotel front desk in absence of manager.
  • Aided other hotel personnel in various capacities, including handling purchases at gift shop during peak periods.
Front Desk Agent, 01/2018 to 01/2019
Blackberry Farm Cashiers, NC,
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Responded to inquiries and room requests made online, by phone or email.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Facilitated front desk operations for busy high-volume hotel.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Supervised daily operations of hotel front desk in absence of manager.
  • Informed travelers of hotel security features and offered details regarding safety processes and procedures.
  • Aided other hotel personnel in various capacities, including handling purchases at gift shop during peak periods.
Front Desk Agent, 06/2017 to 12/2018
Blackberry Farm Maryville, TN,
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Responded to inquiries and room requests made online, by phone or email.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Facilitated front desk operations for busy high-volume hotel.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Informed travelers of hotel security features and offered details regarding safety processes and procedures.
  • Aided other hotel personnel in various capacities, including handling purchases at gift shop during peak periods.
Front Desk Agent, 01/2015 to 06/2017
Blackberry Farm Louisville, TN,
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Responded to inquiries and room requests made online, by phone or email.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Facilitated front desk operations for busy high-volume hotel.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
  • Supervised daily operations of hotel front desk in absence of manager.
  • Created and optimized employee schedules for shift coverage.
  • Informed travelers of hotel security features and offered details regarding safety processes and procedures.
  • Aided other hotel personnel in various capacities, including handling purchases at gift shop during peak periods.
Education and Training
Associate of Arts: Sociology, Expected in 05/2021
to
Alamance Community College - Graham, NC
GPA:
High School Diploma: , Expected in 06/2007
to
Riverside High School - Durham, NC
GPA:

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93Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Alamance Community College
  • Riverside High School
Job Titles Held:
  • Front Desk Agent
  • Front Desk Agent
  • Front Desk Agent
  • Front Desk Agent
Degrees
  • Associate of Arts
  • High School Diploma

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