- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
Versatile housekeeping offering 4 years of experience in hospitality environments. Talented at coordinating front desk operations to efficiently meet both guest and business needs. Service-oriented and responsive with expertise and adaptability to handle any need. Polite and accommodating housekeeping bringing 4 years of experience in hospitality settings. Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight. Pleasant and friendly individual with ability to offer customer assistance in any situation. Enjoys working closely with peers and management to provide positive guest experiences. Seeking role as Front Desk Agent in busy and successful hotel establishment. High-energy front desk agent possessing experience and strong knowledge of housekeeping industry and exceptional customer service skills. Highly efficient nature focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization. Motivated with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment. Multicultural with 4 years of experience representing business and helping guests. Go-getter with pleasant attitude and well-developed interpersonal skills. Fluent in english.
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Blackberry Farm – Maryville, TN,
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Responded to inquiries and room requests made online, by phone or email.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Monitored reservations to track incoming parties and special events.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Input customer data using software and made immediate updates to reflect room changes.
Whole Foods Market – East Palo Alto, CA,
- Monitored sales events, added new merchandise and rang up purchases.
- Received payments for product, service and issued receipts.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Properly verified customer identification for alcohol or tobacco purchases.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Helped customers find specific products, answered questions and offered product advice.
- Welcomed customers, offering assistance to help find necessary store items.
- Operated cash register, collected payments and provided accurate change.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Resolved issues with cash registers, card scanners and printers.
Pacific Medical Centers – Milwaukie, OR,
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Delegated daily tasks to employees to manage resources and meet deadlines.
Merry Maids – City, STATE,
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
- Organized supplies for efficient use based on expected customer needs.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Removed all trash from rooms and replaced liners to wastebaskets.
- Interacted pleasantly with clients and guests when performing daily duties.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
Grossmont High School - La Mesa, CA
San Diego City College - San Diego, CA
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Resume Overview
School Attended
- Grossmont High School
- San Diego City College
Job Titles Held:
- Front Desk Agent
- Cashier
- Head of Housekeeping Services
- Housekeeping Attendant
Degrees
- High School Diploma
- Some College (No Degree)
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