(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting.

Reliable employee seeking full or part time position. Offering excellent communication and good judgment.

  • Safety and Security Procedures
  • Conflict Resolution
  • Decision-Making Abilities
  • Providing Information
  • Sales expertise
  • Time management
  • Administrative support
  • Cash Handling
  • File management
  • Training and mentoring
  • Guest services
  • Hospitality service expertise
  • Clerical duties
  • Problem-solving skills
  • Social perceptiveness
  • Supply replenishment
  • Conflict and issue documentation
Live Oak Academy High School 4820 Jack C Hays Trail, Buda, TX 78610, Expected in 05/2020 High School Education : - GPA :
Work History
Neuman Hotel Group - Front Desk Agent
Medford, OR, 06/2022 - Current
  • Assisted at front desk when and handled purchases at gift shop.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Collected room deposits, fees and payments.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
Acme Industrial Company - Sales Associate/front End Associate
City, STATE, 06/2021 - 11/2021
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Recommended accessories and complementary purchases to boost revenue.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Maintained records related to sales, returns and inventory availability.
  • Solved customer challenges by offering relevant products and services.

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  • Processed product returns and assisted customers with other selections.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
Texican Cafe - Expeditor
City, State, 02/2020 - 05/2020
  • Oversaw kitchen operations and altered workflows to improve preparation tempo of menu offerings.
  • Addressed supply problems and developed creative solutions to prevent delays.
  • Executed and supervised plate preparation according to temperature and condiment specifications.
  • Demonstrated strong knowledge of menu offerings and appropriate culinary techniques.
  • Trained new expeditors and food runners according to company policies and standards.
  • Improved operations through consistent hard work and dedication.

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Resume Overview

School Attended

  • Live Oak Academy High School

Job Titles Held:

  • Front Desk Agent
  • Sales Associate/front End Associate
  • Expeditor


  • High School Education

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