, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Remarkable customer service with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.
Skills
Transportation information
Credit and cash payments
Safety and security procedures
Guest amenities
Hospitality services
Cash transactions
Oral and written communications
Listening skills
Company policies and procedures
Payment oversight
Team oversight
Reservations
Administrative skills
Effective planning
Experience
08/2021 to CurrentFront Desk AgentFirst Hospitality Group Inc | Elkhorn, WI,
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Posted charges, updated accounts and issued bills to departing guests.
Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Responded to inquiries and room requests made online, by phone or email.
Arranged special accommodations for guests to maintain optimal satisfaction.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Facilitated front desk operations for busy high-volume hotel.
Coordinated with internal departments to handle wide range of guest needs.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Stayed current on local attractions and special events to help guests with entertainment options.
Pointed out property details and guided guests to dining areas, pool, spa and fitness center.
Input customer data into reservation software and made immediate updates to reflect room changes.
Supervised daily operations of hotel front desk in absence of manager.
Informed travelers of hotel security features and offered details regarding safety processes and procedures.
Aided other hotel personnel in various capacities, including handling purchases at gift shop during peak periods.
08/2017 to 08/2021Operations SupervisorLowe's | Shepherdsville, KY,
Trained, mentored and motivated employees to maximize team productivity.
Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Built upon established practice standards to improve operational performance and reduce labor costs.
Evaluated invoices and shipping paperwork for accuracy and compliance.
Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
Reduced process lags and trained team members on best practices and protocols.
Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
Managed supply chain and monitored logistics functions for company.
Recruited, interviewed and hired talented professionals who each brought wealth of experience and exemplary skills to team.
Aligned operational boundaries between processes and production demands.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Trained, managed and motivated employees to promote professional skill development.
Motivated employees to share ideas and feedback.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Hired, coached and mentored team of 30+ sales representatives.
Represented integrity and professionalism in business, serving as mentor and role model to staff.
Provided leadership to 15+ employees through coaching, feedback and performance management.
Formed and sustained strategic relationships with clients.
Identified client business and operational needs and introduced services to provide solutions.
Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
Managed scheduling for 50+ employees to optimize productivity.
Analyzed variable data for operations to determine areas for improvement, increased efficiency and potential cost savings.
Managed daily operations, including electrical, vehicle maintenance, client relations and IT.
Contributed to organizational initiative to achieve weekly sales, budget and other targeted goals.
05/2014 to 05/2017Shift LeaderLuk Inc | Winsted, CT,
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Delegated tasks to employees and monitored activities and task completion.
Supervised, motivated and led employees to maintain productivity and customer service levels.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Upheld company standards and compliance requirements for operations and cleanliness.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
Assisted general manager with operations game plan and company initiatives implementation.
Coordinated shift-based inventory receiving, auditing and restocking.
Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
Generated reports to assess performance and adjusted workflows to realign with targets.
Documented production levels, materials used and special incidents to keep management informed of daily activities.
Organized daily workflow and scheduled staff vacations for adequate coverage.
Reviewed applications and resumes and recommended top candidates for interviews.
Oversaw timely execution of promotions and marketing programs.
Implemented continuous improvement programs to increase productivity, improve quality and reduce costs.
Resolved customer complaints and reported issues to senior management.
Completed opening and closing duties to facilitate business operations.
Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
Documented receipts, employee hours and inventory movements.
Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Created and improved daily operational plans, developed production schedules and optimized task flows.
Managed schedules, accepted time off requests and found coverage for shifts.
Assisted with performance reviews to identify areas of improvement.
Evaluated, reconfigured and performed equipment maintenance to support operational goals.
Established team goals, reviewed employee work and mentored team members to improve performance.
Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Education and Training
Expected in BBA | Business AdministrationSouthern Virginia University, Buena Vista, VAGPA:
Expected in 05/2021Associate of Arts | Lone Star College System, Spring, TXGPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
