LiveCareer-Resume

front desk agent resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary
Friendly and courteous Front Desk Agent seeks employment with an upscale hotel. Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Tech-savvy Front Desk Agent highly accurate and efficient in data entry and general operations. Front Desk Agent skilled in quickly processing hotel reservations and check-in and check-out procedures.
Skills
  • Guest amenities
  • Credit and cash payments
  • Safety and security procedures
  • Conflict management 
  • Reservations
  • Mail and packages
  • Hospitality services 
  • Company policies and procedures
  • Reception
  • Administrative skills 
  • Oral and written communications
Experience
Front Desk Agent, 12/2013 to 05/2018
First Hospitality Group IncWillowbrook, IL,
  • Aided other hotel personnel in various capacities, including overseeing the front desk when the manager was unavailable and handling purchases at the gift shop when it was short-staffed.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Ran reports and supplied data to fulfill customer report requirements.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
  • Achieved customer satisfaction rating of 85% within 6 months, exceeding corporate target.

Front Desk Agent/Security, 05/2012 to 01/2013
Marriott Vacations WorldwideKailua Kona, HI,
  • Served as public relations representative for the hotel.
  • Greeted and registered guests and issued room keys.
  • Answered department telephone calls within 2 rings, using correct salutations and telephone etiquette.
  • Security Officer for various high-end bars and restaurants.
  • Driving services for executives and celebrity clientele.
Guest Services Agent, 01/2010 to 07/2013
Roosevelt HotelCity, STATE,
  • Served as public relations representative for the hotel.
  • Greeted and registered guests and issued room keys.
  • Answered department telephone calls within 2 rings, using correct salutations and telephone etiquette.
  • Presented bills and receipts and collect payments for goods delivered or loaded Record shipment data for recordkeeping purposes Security officer for various events, nightclubs and restaurants.
  • Providing special and safe environments for executives, VIP's and celebrity clientele at the hotel.
Education and Training
Bachelor of Arts: , Expected in 2008 to Prairie View A&M University - Prairie View, TX
GPA:
Studied Music and Theater Skills Filing, Inventory management, Invoice processing, public speaker, Sales experience, scheduling
Skills
Filing, Inventory management, Invoice processing, public speaker, Sales experience, sales, Scheduling
Activities and Honors

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Prairie View A&M University

Job Titles Held:

  • Front Desk Agent
  • Front Desk Agent/Security
  • Guest Services Agent

Degrees

  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: