LiveCareer-Resume

front desk agent resume example with 1+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Solutions oriented professional who is eager to apply administrative skills in conjunction with a company that will expand my knowledge while offering me opportunities for growth in exchange for a solid work ethic, integrity, and a commitment for superior performance.

Skills
  • Detail oriented
  • Multi-tasker
  • Strong problem-solving skills
  • Approachable
  • Effective communicator
  • Quick Learner
  • Responsible
  • Self-motivated
  • Strong verbal communication
Education
Northwest Florida State College Niceville, FL Expected in 08/2024 Associates : Business Management - GPA :
Savannah Technical College Savannah, Ga Expected in 2017 GED : - GPA :
Certifications

COS Certified

Dale Carnegie Effective Communication in the Workplace Course

Work History
The Edgewater - Front Desk Agent
Madison, WI, 05/2020 - 09/2020
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Resolved customer issues quickly and notified Management immediately when problems escalated.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
The Edgewater - Front Desk Agent
Madison, WI, 06/2019 - 11/2019
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Provided services efficiently and with high level of accuracy.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted 40+ daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Lyon Communities - Leasing Consultant
Lake Forest, CA, 04/2018 - 07/2018
  • Responsible for management of waitlist for a section 8/tax credit property
  • Called in applicants for potential hosing
  • Performed background checks on all apartment applicants.
  • Toured the property with prospective tenants and provided a wealth of information in regards to its key features.
  • Distributed and followed up on tenant renewal notices.
  • Completed lease renewals
  • Kept meticulous records of all correspondence with and from tenants.
  • Resolved conflicts between tenants in the most effective manner.
  • Escalated any major issues to the property manager for immediate remediation.
Lyon Communities - Leasing Consultant
Redondo Beach, CA, 03/2017 - 04/2018
  • Responsible for management of waitlist for an affordable housing community
  • Called in applicants for potential housing
  • Greeted and served clients as well as existing residents
  • Assisted in resident services with summer camp
  • Participated in all vendor events pushing HHA services Spoke at resident meetings regarding HHA services
  • Reviewed move-in paperwork with new residents
  • Made recertification packets.

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Resume Overview

School Attended

  • Northwest Florida State College
  • Savannah Technical College

Job Titles Held:

  • Front Desk Agent
  • Front Desk Agent
  • Leasing Consultant
  • Leasing Consultant

Degrees

  • Associates
  • GED

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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