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Front Desk Agent Resume Example

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FRONT DESK AGENT
Summary

Polite and accommodating Front Desk Agent bringing three years of experience in hospitality settings. Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight. Logical Front Desk Agent with experience in guest services helping customers feel welcome and promoting long-term loyalty. Well-organized when managing transactions and records with meticulous accuracy. Successful at interfacing with people and solving problems. Tenacious approach to maximizing guest satisfaction with superior attention to detail and cordial demeanor.

Skills
  • Transportation information
  • Safety and security procedures
  • Guest amenities
  • Credit and cash payments
  • Reservations
  • Cash transactions
  • Microsoft Office
  • Hospitality services
  • Oral and written communications
  • Listening skills
  • Company policies and procedures
Experience
Front Desk Agent, 03/2019 － CurrentCompany Name － City, State
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Input customer data using Maestro software and made immediate updates to reflect room changes.
  • Monitored reservations to track incoming parties and special events.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Handled high volume of phone calls and routed to proper guest or internal department.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Promoted loyalty by signing customers up for Returning Guest rewards program and encouraged repeat stays through exceptional service.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Facilitated front desk operations for busy high-volume hotel.
  • Computed guest billings and posted charges to room accounts.
  • Worked with Food and Beverage and Housekeeping to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Responded to inquiries and room requests made online, by phone or email.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Kitchen Staff Member, 10/2018 － 02/2019Company Name － City, State
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Cleaned utensils, dishes and glasses for customer use.
  • Completed prepping, cleaning and other kitchen duties to support cooks.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Restocked pantry with nonperishable food items to prevent stock from running low.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Re-stocked, organized and arranged service and food stations.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Added garnishes and other finishing touches to improve plating presentation.
Pizza Delivery Person, 04/2018 － 10/2021Company Name － City, State
  • Delivered meals to customers on specified routes in Myrtle beach and Conway.
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Recorded weekly hours and mileage for accurate payment.
  • Collected tips from customers through hands-free electronic methods.
  • Documented time of delivery to record completion of order.
  • Entered customer orders in [Software] to document sales.
  • Resolved customer problems and complaints effectively by Paying for their meal, sending them a new meal, providing Papa John's points to use towards next order.
  • Coordinated with Drivers to get delivery route information and changes.
  • Confirmed all product displays met company specifications regarding placement, date codes and pricing.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.
Education and Training
Horry-Georgetown Technical College － City, StateSome College (No Degree)Business
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Resume Overview

School Attended

  • Horry-Georgetown Technical College

Job Titles Held:

  • Front Desk Agent
  • Kitchen Staff Member
  • Pizza Delivery Person

Degrees

  • Some College (No Degree) Business

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