I have worked in some type of customer service since I was 14 years old. I have worked in the food industry, retail, and hotel hospitality. I have been extremely lucky enough to be a stay at home mom for the past 9 years, working only a few months before moving from Utah to Arkansas. Times are getting tougher, so it's time for me to get back to helping my family. My kids are home for summer vacation, so working from home is the best place for me to be! I have a undisturbed work area in my home that I'm eager to put to use. I've always loved helping others any which way I can. I'm self motivated, organized, positive, and try to learn as quickly as I can.
Skills
Safety and security procedures
Transportation information
Credit and cash payments
Guest amenities
Oral and written communications
Cash transactions
Listening skills
Reservations
Customer Service
Building Customer Trust and Loyalty
Upbeat and Positive Personality
Understanding Customer Needs
Verbal and Written Communication
Patient and Empathetic
Inventory oversight
Payment oversight
Hospitality services
Company policies and procedures
Experience
01/2019 to 06/2019
Front Desk AgentCedar Fair Entertainment Company – Shakopee, MN,
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Handled payment processing and provided customers with receipts and proper bills and change.
Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
Answered telephones and greeted visitors to assist, answer questions and direct.
Received incoming calls and coordinated with staff to fulfill customer requests.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
Stayed current on local attractions and special events to help guests with entertainment options.
Showed off dining areas, pool, spa and fitness center to prospective and current guests.
06/2012 to 03/2013
Sales AssociateZeus – Seattle, WA,
Collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Built and maintained relationships with peers and upper management to drive team success.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Answered product questions with up-to-date knowledge of sales and promotions.
Answered incoming telephone calls to provide store, products and services information.
Used technology resources to assist customers in locating and selecting items.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Engaged customers in friendly, professional dialogue to determine needs.
Met merchandise processing standards and maintained organized and accessible work area.
Built trusting relationships with customers by making personal connections.
Adhered to company initiatives and achieved established goals.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
Answered customer questions, shared product knowledge and researched pricing and availability.
Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
Conferred with customers to understand needs, recommend products and solve after-sale issues.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Stayed up to date on company products and services to support sales objectives.
Answered customers' questions and addressed problems and complaints in person and via phone.
Listened to customers to understand needs and refer to optimal services.
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Greeted incoming customers and provided expert sales and service to drive revenue.
12/2011 to 04/2012
Front Desk AgentCedar Fair Entertainment Company – Kansas City, MO,
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
Answered telephones and greeted visitors to assist, answer questions and direct.
Received incoming calls and coordinated with staff to fulfill customer requests.
Responded to inquiries and room requests made online, by phone and via email.
Facilitated successful front desk operations for high-volume hotel.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Coordinated with internal departments to handle wide range of guest needs.
Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
Stayed current on local attractions and special events to help guests with entertainment options.
Showed off dining areas, pool, spa and fitness center to prospective and current guests.
Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Input customer data into reservation systems and updated to reflect room changes.
Supervised daily operations of hotel front desk in absence of manager.
06/2005 to 03/2009
Hardlines ManagerDuckwall Alco – City, STATE,
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Treated associates with fairness and respect, providing recognition of accomplishments.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Recruited and trained new employees to meet job requirements.
Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
Planned and optimized warehouse work processes to improve fulfillment system efficiency.
Education and Training
Expected in 05/2004
High School Diploma: Grand County High School - Moab, UT GPA:
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