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Front Desk Agent Resume Example

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FRONT DESK AGENT
Professional Summary

Warm and friendly individual with ability to help customers in any situation. Enjoys working closely with team members to provide positive guest experience. Experience as front desk agent in busy and successful resort setting.

Skills
  • Lobby auditing
  • Room assignments
  • Check in and check out
  • Safety and Security Procedures
  • Conflict and issue documentation
  • Problem-solving skills
  • Corporate branding
  • Cash Handling
  • Training and development
  • Word processing
  • Hospitality service expertise
  • Time management
  • Guest services
  • Registration
  • Conference and Meeting Planning
  • Customer service
  • Cleaning
Work History
Front Desk AgentHampton Inn And Suites - Brenham, Texas04/2019 - Current
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Planned coverage needs and organized services to support incoming special events.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Maintained transaction security by verifying payment cards against identification.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Provided services efficiently and with high level of accuracy.
Front Desk AgentHampton Inn And Suites - Tomball, Texas01/2016 - 06/2020
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Planned coverage needs and organized services to support incoming special events.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained transaction security by verifying payment cards against identification.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Provided services efficiently and with high level of accuracy.
  • Answered customer telephone calls promptly and appropriately.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
CashierLowe's Home Improvement - Tomball, Texas01/2015 - 01/2016
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reviewed weekly sales circulars and monitored price changes.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Assisted customers with special services, account updates and promotional options.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated customers on promotions to enhance sales.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
High School DiplomaLa Grange High School - La Grange, TX05/2015
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Resume Overview

Companies Worked For:

  • Hampton Inn And Suites
  • Lowe's Home Improvement

School Attended

  • La Grange High School

Job Titles Held:

  • Front Desk Agent
  • Cashier

Degrees

  • High School Diploma

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