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Front Desk Agent Resume Example

Resume Score: 80%

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FRONT DESK AGENT
Summary

Versatile Front Desk offering 15 years of experience in hospitality environments. Talented at coordinating front desk operations to efficiently meet both guest and business needs. Service-oriented and responsive with expertise and adaptability to handle any need.

Skills
  • Guest amenities
  • Safety and security procedures
  • Transportation information
  • Credit and cash payments
  • Payment oversight
  • Mail and packages
  • Cash transactions
  • Reservations
  • Effective planning
  • Administrative skills
  • Listening skills
  • Company policies and procedures
  • Hospitality services
  • Microsoft Office
  • Oral and written communications
Experience
Laquinta Inn Hotel | Shreveport, LAFront Desk Agent05/2018 - 06/2020
  • Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Secured guest valuables in main safe or individual boxes.
  • Received all incoming calls andcoordinated with hotel staff to fulfill requests and resolve issues.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Handled high volume of phone calls and routed to proper guest or internal department.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Informed travelers of hotel security features and offered details regarding safety processes and procedures.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Responded to inquiries and room requests made online, by phone or email.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Computed guest billings and posted charges to room accounts.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Horseshoe Casino Hotel | Bossier City, LAFront Desk Agent03/2015 - 06/2020
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Input customer data using [Type] software and made immediate updates to reflect room changes.
  • Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
  • Handled high volume of phone calls and routed to proper guest or internal department.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Informed travelers of hotel security features and offered details regarding safety processes and procedures.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Computed guest billings and posted charges to room accounts.
  • Facilitated front desk operations for busy high-volume hotel.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Advance America Loan Company | Shreveport, LAAssistant Manager11/2009 - 12/2012
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Education and Training
Hall Summit High School | Hall Summit High School Diploma05/1992
North Western University | Shreveport La( CDA ) Child Care Development05/2002
Activities and Honors

I have Won over 5 rewards for Customer Service and Superior Guest Services.

Certifications
  • Microsoft Office Specialist (MOS)
  • Salesforce
  • SAP Certified Application Associate
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DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Laquinta Inn Hotel
  • Horseshoe Casino Hotel
  • Advance America Loan Company

School Attended

  • Hall Summit High School
  • North Western University

Job Titles Held:

  • Front Desk Agent
  • Assistant Manager

Degrees

  • High School Diploma
    ( CDA ) Child Care Development

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