Front Desk Agent Resume Example Laquinta Inn Hotel

FRONT DESK AGENT

Summary

Versatile Front Desk offering 15 years of experience in hospitality environments. Talented at coordinating front desk operations to efficiently meet both guest and business needs. Service-oriented and responsive with expertise and adaptability to handle any need.

Skills

Guest amenities
Safety and security procedures
Transportation information
Credit and cash payments
Payment oversight
Mail and packages
Cash transactions
Reservations

Effective planning
Administrative skills
Listening skills
Company policies and procedures
Hospitality services
Microsoft Office
Oral and written communications

Experience

Laquinta Inn Hotel | Shreveport, LAFront Desk Agent05/2018 - 06/2020

Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
Secured guest valuables in main safe or individual boxes.
Received all incoming calls andcoordinated with hotel staff to fulfill requests and resolve issues.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Handled high volume of phone calls and routed to proper guest or internal department.
Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Informed travelers of hotel security features and offered details regarding safety processes and procedures.
Arranged special accommodations for guests to maintain optimal satisfaction.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
Posted charges, updated accounts and issued bills to departing guests.
Managed customer complaints and rectified issues to complete satisfaction.
Responded to inquiries and room requests made online, by phone or email.
Set guest and group reservations and processed check-ins and check-outs.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Computed guest billings and posted charges to room accounts.
Stayed current on local attractions and special events to help guests with entertainment options.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.

Horseshoe Casino Hotel | Bossier City, LAFront Desk Agent03/2015 - 06/2020

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Input customer data using [Type] software and made immediate updates to reflect room changes.
Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
Handled high volume of phone calls and routed to proper guest or internal department.
Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Informed travelers of hotel security features and offered details regarding safety processes and procedures.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
Posted charges, updated accounts and issued bills to departing guests.
Managed customer complaints and rectified issues to complete satisfaction.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Set guest and group reservations and processed check-ins and check-outs.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Computed guest billings and posted charges to room accounts.
Facilitated front desk operations for busy high-volume hotel.
Stayed current on local attractions and special events to help guests with entertainment options.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.

Advance America Loan Company | Shreveport, LAAssistant Manager11/2009 - 12/2012

Enforced company policies and procedures to strengthen operational standards across departments.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Organized schedules, workflows and shift coverage to meet expected business demands.
Oversaw team development according to industry service standards to further customer loyalty.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Enhanced sales by implementing merchandising and promotional improvements.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.

Education and Training

Hall Summit High School | Hall Summit High School Diploma05/1992

North Western University | Shreveport La( CDA ) Child Care Development05/2002

Activities and Honors

I have Won over 5 rewards for Customer Service and Superior Guest Services.

Certifications

Microsoft Office Specialist (MOS)
Salesforce
SAP Certified Application Associate

Resume Overview

Companies Worked For:

Laquinta Inn Hotel
Horseshoe Casino Hotel
Advance America Loan Company

School Attended

Hall Summit High School
North Western University

Job Titles Held:

Front Desk Agent
Assistant Manager

Degrees

High School Diploma
( CDA ) Child Care Development

Front Desk Agent Resume Example

Resume Score: 80%

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