Front Desk Agent Resume Example Gearhart By The Sea

FRONT DESK AGENT

Summary

Experienced Administrative professional skilled in handling correspondence, filing, and other clerical needs for busy teams. Knowledgeable about financial controls, business practices and industry standards. Bringing superior communication and time management abilities.

Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

Skills

Generating reports
Tracking expenses
Clerical duties
Reporting capabilities
Balancing accounts

Guest services
Reception
Office supervision
Resolving issues
Conflict/issue documentation

Experience

Front Desk Agent
Gearhart, ORGearhart By The Sea/Apr 2018 to Current

Stayed current on local attractions and special events to help guests with entertainment options.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Monitored reservations to track incoming parties and special events.
Managed customer complaints and rectified issues to complete satisfaction.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Coordinated with internal departments to handle wide range of guest needs.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Set guest and group reservations and processed check-ins and check-outs.
Computed guest billings and posted charges to room accounts.

Hotel Reservations Agent
Sparks, NVThe Nugget Casino And Resort/Jan 2016 to Jan 2018

Provided property details to patrons, including dining areas, pool, spa and fitness center.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Arranged special accommodations for guests to maintain optimal satisfaction
Input customer data using LMS software and made immediate updates to reflect room changes.
Managed all front desk operations for busy high-volume hotel.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Managed customer complaints and rectified issues to complete satisfaction.

Front Desk Agent
Reno, NVHarrah's Casino/Jun 2013 to Jan 2016

Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Computed guest billings and posted charges to room accounts.
Stayed current on local attractions and special events to help guests with entertainment options.
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Set and optimized employee schedules to secure proper coverage for all shifts.
Responded to inquiries and room requests made online, by phone or email.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Aided other hotel personnel in various capacities, including handling purchases at gift shop during peak periods.
Posted charges, updated accounts and issued bills to departing guests.
Pleasantly answered phone calls and routed to proper guest or department.
Provided property details to patrons, including dining areas, pool, spa and fitness center.
Arranged special accommodations for guests to maintain optimal satisfaction
Issued room keys to guests upon check-in and answered questions regarding proper use.
Set guest and group reservations and processed check-ins and check-outs.
Managed all front desk operations for busy high-volume hotel.
Monitored reservations to track incoming parties and special events.
Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.

Night Auditor
Reno, NVFitzgerald's Casino/Nov 2009 to Feb 2013

Completed daily computer backups, checked for viruses and updated programs.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Audited and balanced cash and credit transactions daily and reset register for next day's operations.
Coordinated with guest services and concierge team to meet guest needs.
Monitored reservations to track incoming parties and special events.
Compiled budget documents and monitored costs to maintain control systems.
Completed all nightly updates to hotel rates and individual room charges.
Managed inventory of keys and linens each day and included all necessary information on audit reports.
Produced accurate line-item guest bills detailing individual charges and explained each to customers to maximize satisfaction.
Performed balance procedures for hotel accounts and resolved discrepancies.
Attended all mandatory meetings for hotel staff and brought issues to attention of upper management.
Documented wake-up requests and set up automatic calls in system.
Checked auditing discrepancies by reconciling cash drop and credit card transactions.
Coordinated budget information by assessing estimated income and expenses as well as historical budgets.
Updated accounts and logs throughout shift to keep up with all requirements.
Assisted hotel guests with check in and out procedures courteously.
Reviewed item requests and room service orders for accuracy and any needed assistance.
Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issues.
Calculated and verified all figures, caluclulations and documents.

Education and Training

High School DiplomaSanta Clara High SchoolJun 1994Santa Clara, CA

Resume Overview

Companies Worked For:

Gearhart By The Sea
The Nugget Casino And Resort
Harrah's Casino
Fitzgerald's Casino

School Attended

Santa Clara High School

Job Titles Held:

FrontDesk Agent
Hotel Reservations Agent
Night Auditor

Degrees

High School Diploma

Front Desk Agent Resume Example

Resume Score: 80%

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