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Front Desk Agent Resume Example

Resume Score: 80%

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FRONT DESK AGENT
Professional Summary

Hardworking Gardener skilled in designing and maintaining landscaping work for diverse customers. Well-versed in keeping business operations cost-effective and customer satisfaction high. Effectively used power tools and equipment to maintain healthy plants. History of working alone or with performance-oriented team to complete more than 15 weekly jobs. COO executive assistant, Florist, Gardener and restaurant manager and outstanding performer in Strong drawing/sketching ability, photo-retouching/manipulation, gardening, floral arrangements, designing rooftop terraces and managing a restaurant for within all industry. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of all kind of business. Recognized for inspiring management team members to excel and encouraging creative work environments. Friendly and polished hotel front desk clerk offering proven experience in a very welcoming environments. Accustomed to providing individualized guest service, including managing VIP requests. Proficient in coordinating reservations, updating accounts and promoting customer satisfaction. Polite and positive hotel front desk clerk with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.

Skills
  • Spreadsheet management
  • Database Management
  • Filing and data archiving
  • Mail handling
  • MS Office
  • Adobe Photoshop, In Design, Illustrator, Quark Xpress, Flash MX, Mac OSX/PC Platform
  • Strong drawing/sketching ability, photo-retouching/manipulation
  • Creative Floral Design,
  • Special occasion, decorative pieces,
  • Floral and plant knowledge
  • Order placement
  • Large order fulfillment
  • Flower arranging
  • Design specifications
  • Supervision
  • Team management
  • Preparing client sketches
  • Selling plants to customers
  • Tree trimming and cutting branches
  • Planting flowers and bushes
  • Weeding gardens
  • Watering lawns and trees
  • Grounds maintenance
  • Managing laborers
  • Customer service and assistance
  • Commercial construction
  • Hedge walls
  • Trimming and weeding
  • Sprinkler system knowledge
  • Budgeting
  • Lobby auditing
  • Room assignments
  • Registration processing
  • Cash Handling
  • Guest services
  • Hospitality service expertise
  • Property Management
  • Greeting Guests
  • Scheduling
  • Sales
  • Welcoming Guests
  • Welcoming Guests
  • Automated telephone systems
Work History
Front Desk Agent07/2014 to 03/2020
The Sohotel – New York , NY
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Planned coverage needs and organized services to support incoming special events.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Greeted 200 daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Provided services efficiently and with high level of accuracy.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required.
Education
Bachelor of Arts: Fine Arts05/2004Pratt- Brooklyn, NY

Major GPA: 3.8 Cumulative GPA: 3.3
HONORS
Dean's List: 6 consecutive semesters
National Honor Society, Chi Alpha Epsilon
Recipient of 2003 Annual BA/BFA Art Award
Governor's School of the Arts Scholar, 1999

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • The Sohotel

School Attended

  • Pratt

Job Titles Held:

  • Front Desk Agent

Degrees

  • Bachelor of Arts : Fine Arts 05/2004

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