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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Experienced leader and excellent problem solver with a military background, transitioning from the hospitality industry to discover and broaden new skills. Always striving to expand knowledge and enduring versatility to recognize unidentified capabilities while contributing to a productive and professional work environment.

Skills
  • Teamwork
  • Critical thinking
  • Efficient multitasking
  • Quick-learning
  • Time management
  • Complaint resolution
  • Interpersonal Communication Skills
  • Safety and Security
  • Staff Development
  • Guest Services
  • Shipping and Receiving
  • Cleaning
Work History
12/2020 to Current
Front Desk Agent Vail Resorts Francestown, NH,
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Collected room deposits, fees and payments.
  • Ensured all COVID - 19 protocols were enforced by guests and staff to create a safe and clean environment.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Retrieved mail, packages, and documents on behalf of guests, promptly verifying receipt and arrange for pickup or transmittal.
  • Answered customer telephone calls promptly and appropriately.
  • Swiftly responded to room requests and other inquiries made via establishment website, email, or phone.
  • Used FOSSE system to process reservations, check-ins, and check-outs.
  • Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
03/2014 to Current
Military Police Columbia Steel Casting Co., Inc. Portland, OR,

Military Police

  • Performed as a fire team member during situational training exercises and all infantry dismounted battle drills.
  • Maintain and operate advanced weapon systems and vehicles.
  • Implemented project management skills to solve multi-faced problems that impacted executive leaders.
  • Acting team leader during mobilization while working above pay grade.
  • Mobilized 2015/2016 and 2019/ 2020 for Joint Task Force Guantanamo Bay.
  • Provide safe, humane, and legal detention operations for detained military combatants.
  • Supervise and assist block guards during shift.
  • Escort and safeguard detainees while providing living necessities.
  • Completed Basic Leadership Course to become a Noncommissioned Officer in the Army National Guard.
  • Promoted in spring 2021 from Specialist to Sergeant.
  • In charge of leading and conducting remedial physical training for soldiers that struggle to meet Army physical fitness standards.
07/2019 to 09/2019
Shipping Warehouse Assistant Austin Independent School District Austin, TX,
  • Used warehouse management system and handheld scanners to document merchandise movements.
  • Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages.
  • Lifted and slid packages weighing up to 50 pounds on conveyor belts to transport items into scheduled outbound trucks.
  • Visually inspected all pallets for deliveries to verify the quality and accuracy of shipments.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced atmosphere.
  • Performed duties in accordance with all applicable standards, policies, and regulatory guidelines to promote a safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
05/2018 to 08/2019
Security Guard Kings Island Amusement Park City, STATE,
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Operated handheld metal detectors and other surveillance devices to screen individuals entering the facility.
  • Analyzed and produced course-of-action reports daily and communicate issues outside the scope of expertise to manage.
  • Responded quickly to countless emergency situations to assess and deescalate issues.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
  • Gathered information, identified and implemented resolution, planned follow-up, and logged and filed incident reports to successfully manage complaints.
  • Regularly interacting with guests to include; answering questions, giving directions, or helping with discrepancies to ensure guests have an excellent visit.
Education
Expected in
Bachelor of Arts: Psychology
Ohio University - Athens, OH
GPA:

3 years completed.

  • Ohio National Guard Scholarship Recipient
  • Continuing education in Psychology
Certifications

Oleoresin Capsicum Training - 2019

Army Basic Leadership Course - March 2021

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Resume Overview

School Attended

  • Ohio University

Job Titles Held:

  • Front Desk Agent
  • Military Police
  • Shipping Warehouse Assistant
  • Security Guard

Degrees

  • Bachelor of Arts

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