Experienced leader and excellent problem solver with a military background, transitioning from the hospitality industry to discover and broaden new skills. Always striving to expand knowledge and enduring versatility to recognize unidentified capabilities while contributing to a productive and professional work environment.
Skills
Teamwork
Critical thinking
Efficient multitasking
Quick-learning
Time management
Complaint resolution
Interpersonal Communication Skills
Safety and Security
Staff Development
Guest Services
Shipping and Receiving
Cleaning
Work History
12/2020 to Current
Front Desk AgentVail Resorts – Francestown, NH,
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Collected room deposits, fees and payments.
Ensured all COVID - 19 protocols were enforced by guests and staff to create a safe and clean environment.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Immediately contacted housekeeping staff and maintenance department regarding guest room issues.
Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
Retrieved mail, packages, and documents on behalf of guests, promptly verifying receipt and arrange for pickup or transmittal.
Answered customer telephone calls promptly and appropriately.
Swiftly responded to room requests and other inquiries made via establishment website, email, or phone.
Used FOSSE system to process reservations, check-ins, and check-outs.
Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
03/2014 to Current
Military PoliceColumbia Steel Casting Co., Inc. – Portland, OR,
Military Police
Performed as a fire team member during situational training exercises and all infantry dismounted battle drills.
Maintain and operate advanced weapon systems and vehicles.
Implemented project management skills to solve multi-faced problems that impacted executive leaders.
Acting team leader during mobilization while working above pay grade.
Mobilized 2015/2016 and 2019/ 2020 for Joint Task Force Guantanamo Bay.
Provide safe, humane, and legal detention operations for detained military combatants.
Supervise and assist block guards during shift.
Escort and safeguard detainees while providing living necessities.
Completed Basic Leadership Course to become a Noncommissioned Officer in the Army National Guard.
Promoted in spring 2021 from Specialist to Sergeant.
In charge of leading and conducting remedial physical training for soldiers that struggle to meet Army physical fitness standards.
07/2019 to 09/2019
Shipping Warehouse AssistantAustin Independent School District – Austin, TX,
Used warehouse management system and handheld scanners to document merchandise movements.
Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages.
Lifted and slid packages weighing up to 50 pounds on conveyor belts to transport items into scheduled outbound trucks.
Visually inspected all pallets for deliveries to verify the quality and accuracy of shipments.
Developed and maintained courteous and effective working relationships.
Proved successful working within tight deadlines and a fast-paced atmosphere.
Performed duties in accordance with all applicable standards, policies, and regulatory guidelines to promote a safe working environment.
Used critical thinking to break down problems, evaluate solutions and make decisions.
05/2018 to 08/2019
Security GuardKings Island Amusement Park – City, STATE,
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Operated handheld metal detectors and other surveillance devices to screen individuals entering the facility.
Analyzed and produced course-of-action reports daily and communicate issues outside the scope of expertise to manage.
Responded quickly to countless emergency situations to assess and deescalate issues.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
Gathered information, identified and implemented resolution, planned follow-up, and logged and filed incident reports to successfully manage complaints.
Regularly interacting with guests to include; answering questions, giving directions, or helping with discrepancies to ensure guests have an excellent visit.
Education
Expected in
Bachelor of Arts: Psychology Ohio University - Athens, OH GPA:
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