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Experienced leader and excellent problem solver with a military background, transitioning from the hospitality industry to discover and broaden new skills. Always striving to expand knowledge and enduring versatility to recognize unidentified capabilities while contributing to a productive and professional work environment.
- Teamwork
- Critical thinking
- Efficient multitasking
- Quick-learning
- Time management
- Complaint resolution
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- Interpersonal Communication Skills
- Safety and Security
- Staff Development
- Guest Services
- Shipping and Receiving
- Cleaning
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12/2020 to Current Front Desk Agent Vail Resorts – Francestown, NH,
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collected room deposits, fees and payments.
- Ensured all COVID - 19 protocols were enforced by guests and staff to create a safe and clean environment.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Immediately contacted housekeeping staff and maintenance department regarding guest room issues.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Retrieved mail, packages, and documents on behalf of guests, promptly verifying receipt and arrange for pickup or transmittal.
- Answered customer telephone calls promptly and appropriately.
- Swiftly responded to room requests and other inquiries made via establishment website, email, or phone.
- Used FOSSE system to process reservations, check-ins, and check-outs.
- Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
03/2014 to Current Military Police Columbia Steel Casting Co., Inc. – Portland, OR,
Military Police
- Performed as a fire team member during situational training exercises and all infantry dismounted battle drills.
- Maintain and operate advanced weapon systems and vehicles.
- Implemented project management skills to solve multi-faced problems that impacted executive leaders.
- Acting team leader during mobilization while working above pay grade.
- Mobilized 2015/2016 and 2019/ 2020 for Joint Task Force Guantanamo Bay.
- Provide safe, humane, and legal detention operations for detained military combatants.
- Supervise and assist block guards during shift.
- Escort and safeguard detainees while providing living necessities.
- Completed Basic Leadership Course to become a Noncommissioned Officer in the Army National Guard.
- Promoted in spring 2021 from Specialist to Sergeant.
- In charge of leading and conducting remedial physical training for soldiers that struggle to meet Army physical fitness standards.
07/2019 to 09/2019 Shipping Warehouse Assistant Austin Independent School District – Austin, TX,
- Used warehouse management system and handheld scanners to document merchandise movements.
- Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages.
- Lifted and slid packages weighing up to 50 pounds on conveyor belts to transport items into scheduled outbound trucks.
- Visually inspected all pallets for deliveries to verify the quality and accuracy of shipments.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced atmosphere.
- Performed duties in accordance with all applicable standards, policies, and regulatory guidelines to promote a safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
05/2018 to 08/2019 Security Guard Kings Island Amusement Park – City, STATE,
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Operated handheld metal detectors and other surveillance devices to screen individuals entering the facility.
- Analyzed and produced course-of-action reports daily and communicate issues outside the scope of expertise to manage.
- Responded quickly to countless emergency situations to assess and deescalate issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Gathered information, identified and implemented resolution, planned follow-up, and logged and filed incident reports to successfully manage complaints.
- Regularly interacting with guests to include; answering questions, giving directions, or helping with discrepancies to ensure guests have an excellent visit.
Expected in Bachelor of Arts: Psychology
Ohio University - Athens, OH
GPA:
3 years completed.
- Ohio National Guard Scholarship Recipient
- Continuing education in Psychology
Oleoresin Capsicum Training - 2019
Army Basic Leadership Course - March 2021
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