Front Desk Agent Resume Example

Military Police

• Performed as a fire team member during situational training exercises and all infantry dismounted battle drills.
• Maintain and operate advanced weapon systems and vehicles.
• Implemented project management skills to solve multi-faced problems that impacted executive leaders.
• Acting team leader during mobilization while working above pay grade.
• Mobilized 2015/2016 and 2019/ 2020 for Joint Task Force Guantanamo Bay.
• Provide safe, humane, and legal detention operations for detained military combatants.
• Supervise and assist block guards during shift.
• Escort and safeguard detainees while providing living necessities.
• Completed Basic Leadership Course to become a Noncommissioned Officer in the Army National Guard.
• Promoted in spring 2021 from Specialist to Sergeant.
• In charge of leading and conducting remedial physical training for soldiers that struggle to meet Army physical fitness standards.

• Used warehouse management system and handheld scanners to document merchandise movements.
• Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages.
• Lifted and slid packages weighing up to 50 pounds on conveyor belts to transport items into scheduled outbound trucks.
• Visually inspected all pallets for deliveries to verify the quality and accuracy of shipments.
• Developed and maintained courteous and effective working relationships.
• Proved successful working within tight deadlines and a fast-paced atmosphere.
• Performed duties in accordance with all applicable standards, policies, and regulatory guidelines to promote a safe working environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Worked independently and collaboratively to resolve urgent issues to protect lives and property.
• Operated handheld metal detectors and other surveillance devices to screen individuals entering the facility.
• Analyzed and produced course-of-action reports daily and communicate issues outside the scope of expertise to manage.
• Responded quickly to countless emergency situations to assess and deescalate issues.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
• Gathered information, identified and implemented resolution, planned follow-up, and logged and filed incident reports to successfully manage complaints.
• Regularly interacting with guests to include; answering questions, giving directions, or helping with discrepancies to ensure guests have an excellent visit.