LiveCareer-Resume

front desk agent resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Polite and accommodating [Job Title] bringing [Number] years of experience in hospitality settings. Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.

Well-rounded Front Desk Agent with [Number] years of hands-on experience managing guest check-in and check-out and resolving guest complaints. Seasoned and outgoing individual committed to maximizing company profits and accommodating guest requests. Proficient in various types of reservation software.

Goal-oriented [Job Title] with expertise teaching young children. Upbeat when engaging with students and driven to maintain positive parent-teacher relationships. Focused on advancing student success resulting in academic excellence and social development.

Service-oriented Front Desk Agent with [Number] years of experience providing unparalleled service to guests. Delivers pleasant and comfortable guest experiences. Well-versed in managing reservations and group events.

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Reliable [Job Title] with [Number] years of experience in guest reception and customer service. Committed to prompt guest support and compliant handling to drive satisfaction and encourage repeat business. Strong communicator with in-depth understanding of travel planning websites and reservations software.

Positive and upbeat [Job Title] successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.

Remarkable [Job Title] with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.

Communicative [Job Title] with [Number] years of experience maintaining high level of hospitality, professionalism and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.

Logical [Job Title] with [Number] years of experience in guest services. Dedicated to helping customers feel welcome and promoting long-term loyalty. Well-educated in assigning rooms and handling keys and obtaining pertinent information from guests.

Well-rounded [Job Title] committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.

Upbeat [Job Title] with experience attending to customer needs and requests while maintaining smooth front reception operations. Polite and well-spoken when anticipating and addressing needs of guests and coworkers. Offers background delivering first-rate customer service.

Versatile [Job Title] offering [Number] years of experience in hospitality environments. Skilled in coordinating front desk operations to meet both guest and business needs. Service-oriented professional possessing professional phone demeanor and strong communication abilities.

Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.

Expert [Job Title] experienced in customer service, money handling and accurate recordkeeping. Manages time well to meet needs of high volume of customers. Works great with team members to coordinate front desk and guest services operations.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Motivated [Job Title] with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

[Job Title] with talent for [Task] and [Task]. Strong knowledge of [Area of expertise]. Communicative and team-oriented with proficiency in [Software]. Proven history of fostering [Action] to meet team, individual and management objectives.

[Job Title] with demonstrated command of [Area of expertise]. [Type] expert with developed aptitude for [Skill]. Multilingual and fluent in [Language] and [Language], offering solid comprehension of cultural diversity.

Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.

Skills
  • Credit and cash payments
  • Safety and security procedures
  • Transportation information
  • Inventory oversight
  • Conflict management
  • Reservations
  • Company policies and procedures
  • Mail and packages
  • Team oversight
  • Administrative skills
  • Analytical mastery
  • Effective planning
  • Marketing
  • Payment oversight
  • Listening skills
  • Cash transactions
Education and Training
Grantham University Lenexa, KS Expected in : Business Administration - GPA :
Experience
Loews Hotels - Front Desk Agent
Minneapolis, MN, 03/2017 - 07/2022
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
Safelite Autoglass - Customer Service Associate
Westbury, NY, 05/2013 - 11/2018
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Troubleshot shortages and overages to support quality control efforts.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Used collateral material and documents to share information about services, products and promotions.
  • Recommended and initiated product offerings to meet customer changing needs.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
Massage Envy - Front Desk Associate
Clarksville, TN, 06/2011 - 08/2013
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Verified and collected client payments.
  • Delivered friendly and knowledgeable support to current and prospective customers.
  • Answered phone and emails to make reservations and take guest information.
  • Trained newly hired employees on front desk procedures and business operations.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Welcomed large volume of guests and improved overall customer service.

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Resume Overview

School Attended

  • Grantham University

Job Titles Held:

  • Front Desk Agent
  • Customer Service Associate
  • Front Desk Associate

Degrees

  • Some College (No Degree)

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