Front Desk Agent Resume Example
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FRONT DESK AGENT
Summary
High-energy professional offering 8 years of experience in hospitality environments. Talented in coordinating front desk operations to efficiently meet both guest and business operations. Service-oriented and responsive with expertise and adaptability to handle any need.
Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills.
Skills
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Experience
Front Desk Agent|Wts International, Inc. - Saint Pete Beach , FL|10/2017 - Current
- Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
- Posted charges, updated accounts and issued bills to departing guests.
- Monitored reservations to track incoming parties and special events.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress.
- Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Arranged special accommodations for guests to maintain optimal satisfaction
- Pleasantly answered phone calls and routed to proper guest or department.
- Drafted and maintained incident reports, daily activity logs and other documents requested by management.
- Provided property details to patrons, including dining areas, pool, spa and fitness center.
- Set guest and group reservations and processed check-ins and check-outs.
- Aided other hotel personnel in various capacities, including handling purchases at gift shop during peak periods.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Informed travelers of hotel security features and offered details regarding safety processes and procedures.
- Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Responded to inquiries and room requests made online, by phone or email.
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Computed guest billings and posted charges to room accounts.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Floor Technician|Servicon Systems Inc - Norco , CA|08/2012 - 10/2017
- Vacummed, buffed and waxed tiled floors without causing disruptions to business.
- Inspected floor surface to assess condition and correct any imperfections potentially affecting carpet or flooring installation.
- Cleared over 30 rooms and office areas of trash and debris.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Cleaned tiled floors using auto scrubber equipment.
- Cleaned carpet floors using industrial shampooer equipment.
- Cleaned wood flooring using side by side scrubber equipment.
- Prepared surfaces, applied adhesives and corrected installation problems, promoting complete customer satisfaction.
- Collected materials, tools and equipment and delivered to job sites to support job needs.
- Took care to protect furniture and surfaces from dust and debris with clothes and tape.
Unloader|Hd Supply - TN, State|06/2012 - 08/2012
- Handled packages in safe and meticulous manner while unloading and transporting.
- Unloaded parcels from truck with care to avoid damage.
- Operated forklifts, lift gates and pallet jacks with focus on safety and efficiency.
- Promoted safety throughout workplace and reported potential hazards in timely fashion.
- Adhered to all workplace safety standards and OSHA regulations.
- Operated MC40 to scan over 1,000 packages per day to verify proper shipping information.
- Stocked shelves with merchandise and performed expiration rotation to mitigate stock damage and loss.
- Recognized and reported defective material and equipment.
- Responded to job-related inquiries from supervisor quickly and professionally and provided updates on anticipated task completion times.
- Organized and positioned product cases in produce warehouse and walk-in cooler.
- Followed customer instructions about placement of items and special considerations for handling.
- Safely operated all necessary equipment in work area such as forklift and scissor lift.
- Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
- Alerted purchasing team of shortages or damaged goods identified when unloading trucks.
- Optimized project completion time by multitasking duties using heavy equipment.
- Gained complete understanding of duties and job tasks for each shift, prioritizing those requiring immediate completion.
- Communicated with teammates and supervisors about potential hazards and other issues to resolve together.
- Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
- Tracked movements with hand-held scanners and daily production sheets to keep records accurate.
- Cleared aisles, swept floors and reorganized inventory to keep warehouse neat and remove obstacles.
Education and Training
Troy Area High School||City, State|05/2012High School Diploma
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Resume Overview
School Attended
- Troy Area High School
Job Titles Held:
- Front Desk Agent
- Floor Technician
- Unloader
Degrees
- High School Diploma
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