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Front Desk Agent Resume Example

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FRONT DESK AGENT
Summary

High-energy professional offering 8 years of experience in hospitality environments. Talented in coordinating front desk operations to efficiently meet both guest and business operations. Service-oriented and responsive with expertise and adaptability to handle any need.

Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills.

Skills
  • Safety and security procedures
  • Effective planning
  • Oral and written communications
  • Payment oversight
  • Time management
  • Listening skills
  • Inventory oversight
  • Company policies and procedures
  • Hospitality services
  • Administrative skills
Experience
Front Desk Agent|Tioga Downs Casino And Resort - Nichols, NY|10/2017 - Current
  • Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Monitored reservations to track incoming parties and special events.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress.
  • Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Pleasantly answered phone calls and routed to proper guest or department.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Provided property details to patrons, including dining areas, pool, spa and fitness center.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Aided other hotel personnel in various capacities, including handling purchases at gift shop during peak periods.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Informed travelers of hotel security features and offered details regarding safety processes and procedures.
  • Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Responded to inquiries and room requests made online, by phone or email.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Computed guest billings and posted charges to room accounts.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
Floor Technician|Robert Packer Hospital - Sayre, PA|08/2012 - 10/2017
  • Vacummed, buffed and waxed tiled floors without causing disruptions to business.
  • Inspected floor surface to assess condition and correct any imperfections potentially affecting carpet or flooring installation.
  • Cleared over 30 rooms and office areas of trash and debris.
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
  • Cleaned tiled floors using auto scrubber equipment.
  • Cleaned carpet floors using industrial shampooer equipment.
  • Cleaned wood flooring using side by side scrubber equipment.
  • Prepared surfaces, applied adhesives and corrected installation problems, promoting complete customer satisfaction.
  • Collected materials, tools and equipment and delivered to job sites to support job needs.
  • Took care to protect furniture and surfaces from dust and debris with clothes and tape.
Unloader|Walmart - Sayre, PA|06/2012 - 08/2012
  • Handled packages in safe and meticulous manner while unloading and transporting.
  • Unloaded parcels from truck with care to avoid damage.
  • Operated forklifts, lift gates and pallet jacks with focus on safety and efficiency.
  • Promoted safety throughout workplace and reported potential hazards in timely fashion.
  • Adhered to all workplace safety standards and OSHA regulations.
  • Operated MC40 to scan over 1,000 packages per day to verify proper shipping information.
  • Stocked shelves with merchandise and performed expiration rotation to mitigate stock damage and loss.
  • Recognized and reported defective material and equipment.
  • Responded to job-related inquiries from supervisor quickly and professionally and provided updates on anticipated task completion times.
  • Organized and positioned product cases in produce warehouse and walk-in cooler.
  • Followed customer instructions about placement of items and special considerations for handling.
  • Safely operated all necessary equipment in work area such as forklift and scissor lift.
  • Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
  • Alerted purchasing team of shortages or damaged goods identified when unloading trucks.
  • Optimized project completion time by multitasking duties using heavy equipment.
  • Gained complete understanding of duties and job tasks for each shift, prioritizing those requiring immediate completion.
  • Communicated with teammates and supervisors about potential hazards and other issues to resolve together.
  • Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
  • Tracked movements with hand-held scanners and daily production sheets to keep records accurate.
  • Cleared aisles, swept floors and reorganized inventory to keep warehouse neat and remove obstacles.
Education and Training
Troy Area High School||Troy, PA|05/2012High School Diploma
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Resume Overview

Companies Worked For:

  • Tioga Downs Casino And Resort
  • Robert Packer Hospital
  • Walmart

School Attended

  • Troy Area High School

Job Titles Held:

  • Front Desk Agent
  • Floor Technician
  • Unloader

Degrees

  • High School Diploma

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