LiveCareer-Resume

front desk agent resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful Type setting.

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Friendly and courteous Front Desk Agent with Number years of experience serving in high traffic hotels. Consistently delivers first-rate service in fast-paced professional environments. Skilled at fostering positive relationships with guests and promoting customer loyalty.

Energetic hospitality professional with can-do attitude and goal to work with public. Over Number years of experience as Front Desk Agent in varying environments. Dynamic and flexible employee with unparalleled multitasking and team leadership capabilities.

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Gracious Front Desk Agent with undeniable customer service skills. Dedicated to performing at high levels to meet guest needs and complete daily tasks. Adept at scheduling and administrative work.

Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills
  • Professional Relationships
  • Personable Demeanor
  • Hotel Safe Deposits
  • Creative Solutions
  • Verifying Reservations
  • Housekeeping Notification
  • Guest Ledger
  • Common Area Maintenance
  • Two-Way Radio Operation
  • Safety and Security Procedures
  • Concierge Services
  • Lobby Auditing
  • Feedback Collection
  • Credit and Cash Payments
  • Guest Amenities
  • Basic Food Service
  • Incoming Mail Sorting
  • Check in and Checkout Procedures
  • Guest Registration
  • Account Balancing
  • Nightly Audits
  • Posting Charges
  • Tour Arrangements
  • Registration Services
  • Guest Satisfaction
  • Checking Guests In and Out
  • Guest Message Transmission
Education
Central High School Miami, FL, Expected in High School : - GPA :
Work History
Moonrise Hotel - Front Desk Agent
Saint Louis, MO, 02/2019 - 12/2019
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Collected room deposits, fees and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Assisted at front desk when and handled purchases at gift shop.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
  • Prepared weekly employee work schedules for team members.
Moonrise Hotel - Front Desk Agent
Saint Louis, MO, 02/2015 - 11/2017
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Collected room deposits, fees and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Assisted at front desk when and handled purchases at gift shop.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
  • Prepared weekly employee work schedules for team members.
Capital One - Manager
Edgewater, NJ, 02/2001 - 10/2004
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Approved regular payroll submissions for employees.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Recorded inventory sales into organization's weekly income report.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Evaluated report data to proactively adjust and enhance operations.
  • Directed staff and managed annual capital budget.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

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Resume Overview

School Attended

  • Central High School

Job Titles Held:

  • Front Desk Agent
  • Front Desk Agent
  • Manager

Degrees

  • High School

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