, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Friendly and customer-oriented hotel front desk agent with 5 years of experience in the industry from rooms, food and beverage and front desk. Dedicated to providing quick and helpful service when checking guests in and out of their hotel rooms. Experience with providing custom concierge service to guests and giving recommendations for best places to find restaurants and attractions. Calm and effective when dealing with customers with problems or complaints about room amenities. Talented at selling additional upgraded services and hotel products to meet corporate goals.
Skills
Guest amenities
Transportation information
Safety and security procedures
Credit and cash payments
Listening skills
Effective planning
Team oversight
Hospitality services
Company policies and procedures
Reservations
Oral and written communications
Conflict management
Experience
12/2019 to 09/2020Front Desk AgentWts International, Inc. | Coronado, CA,
Responded to inquiries and room requests made online, by phone or email.
Secured guest valuables in main safe or individual boxes.
Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
Stayed current on local attractions and special events to help guests with entertainment options.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Promoted loyalty by signing customers up for Loyalty rewards program and encouraged repeat stays through exceptional service.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Input customer data using Opera software and made immediate updates to reflect room changes.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
Monitored reservations to track incoming parties and special events.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Managed customer complaints and rectified issues to complete satisfaction.
Posted charges, updated accounts and issued bills to departing guests.
Facilitated front desk operations for busy high-volume hotel.
01/2018 to 12/2019Room Service ServerAimbridge Hospitality | Spring, TX,
Assessed quality of food and beverage products prior to delivery.
Maintained clean, neat and professional uniform to promote positive corporate image.
Practiced food safety and sanitation habits and followed compliance requirements.
Delivered pleasant guest experiences with friendly service and caring demeanor.
Answered guest questions related to pricing and food and beverage ingredients.
Resolved guest concerns and issues quickly and effectively.
Completed side work, including preparing silverware roll-ups.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
06/2017 to 01/2018Housekeeping AttendantFrancisan Health | Greensburg, IN,
Interacted pleasantly with clients and guests when performing daily duties.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
Informed supervisor when supplies were low.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Replenished guest supplies and amenities.
Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
Mapped out daily cleaning work assignments by assessing vacant room roster.
Maintained hotel locker rooms, lounges and back of house areas.
Education and Training
Expected in 05/2000High School Diploma | M.B. Smiley High School, Houston , TXGPA:
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