front desk agent resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.

  • Tour Arrangements
  • Feedback Collection
  • Inquiry Response
  • Check In and Check Out Procedures
  • Restaurant Reservations
  • Facilities Management Software
  • Issue Escalation
  • Common Area Maintenance
  • Customer Service
  • Problem Solving
  • Incoming Mail Sorting
  • Payment Collection
  • Reservations Management
  • Account Review
  • Data Gathering
  • Basic Food Service
  • Microsoft Office
  • Invoicing and Billing
  • Decision Making
  • Email and Telephone Decorum
  • Appointment Confirmation
  • Time Management
  • Task Prioritization
  • Product and Service Sales
  • Team Building
  • Negotiation Tactics
  • Data Entry
  • Data Confidentiality
  • Information Gathering
  • Coaching and Mentoring
  • Cash Handling
  • Documentation and Recordkeeping
  • Conflict Resolution
  • Team Supervision
  • Relationship Establishment
  • Verbal and Written Communication
  • Office Organization
  • Work Activity Planning
  • Team Collaboration
  • Supply and Materials Oversight
Work History
Front Desk Agent, 05/2018 to Current
Wts International, Inc.Alexandria, VA,
  • Responded to customer comments and questions via LiveChat during shifts.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Described and explained details about product options to inform customers and guide purchasing decisions.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Helped large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Executed positive demeanor to each and every visitor approaching front desk.
Cashier Team Lead, 01/2021 to 04/2021
Cargo LargoKansas City, MO,
  • Quickly and accurately counted drawers at start and end of each shift.
  • Monitored areas for security issues and safety hazards.
  • Helped customers complete purchases, locate items and join reward programs.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Restocked and organized merchandise in front lanes.
  • Interpreted and enforced operating instructions, procedures and safety rules.
  • Operated POS cash register and equipment to collect payments.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
  • Generated routine reports and professional correspondence.
  • Communicated with customers and team members to solve problems.
  • Trained team members on cash register operation and cash handling.
  • Trained as [Job title] and provided back-up coverage to provide customers with optimal support.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
  • Developed standard operating procedures.
  • Built effective training and coaching strategies to optimize team performance.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Educated employees on all job tasks, including register use, merchandising and customer service.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Assisted customers by answering questions and fulfilling requests.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Evaluated professionalism of checkouts every [Timeframe] and kep team members on top of cleaning tasks.
  • Displayed new stock and rotated existing products.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Analyzed purchases for signs of fraud.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Increased customer loyalty and retention.
  • Received and processed customer payments.
Salad Maker, 05/2020 to 11/2020
Castalano's DeliCity, STATE,
  • Pushed, pulled and transported large loads and objects.
  • Maintained composure and work quality while under stress.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Maintained high personal grooming standards and uniform presentation.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Sanitized all pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Adhered to procedures in preparing food items.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Managed team of [number] employees, overseeing hiring, training, and professional growth of employees.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
GED: , Expected in
Ellender Memorial High School - Houma, LA
: , Expected in
Unitech Training Academy - Houma, LA,
GED: , Expected in 11/2018
Bayou Cane Adult Education - Bayou Cane, La ,

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Resume Overview

School Attended

  • Ellender Memorial High School
  • Unitech Training Academy
  • Bayou Cane Adult Education

Job Titles Held:

  • Front Desk Agent
  • Cashier Team Lead
  • Salad Maker


  • GED
  • GED

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