LiveCareer-Resume

front desk agent resume example with 18+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Pleasant hospitality professional known for delivering top-notch services to guests. Offers impeccable skills in [Skill] and [Skill]. Looking to tackle new challenges in Front Desk Agent role for nationally recognized hotel chain. Energetic [Job Title] with more than [Number] years of experience helping guests with [Task] and [Task]. Talented in planning outings for guests, providing needed resources and creating enjoyable visits. Friendly and courteous Front Desk Agent with [Number] years of experience serving in high-end boutique hotels. Consistently delivers first-rate service in fast-paced professional environments. Skilled at fostering positive relationships with guests and promoting customer loyalty. Energetic hospitality professional with can-do attitude and strong desire to work with public. Over [Number] years experience as front desk agent in busy hotel. Charming and poised individual performing various duties, including [Task] and [Task]. Known for having terrific customer engagement, [Skill] and [Skill] skills. Offers dynamic service to patrons and guests. Polite and positive [Job Title] with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Passionate [Job Title] offering [Number] years of success and experience in customer and personal service. Additional expertise includes time management, effective planning and computer literacy. Friendly [Job Title] with [Number]-year background in customer service positions. Provide excellent administrative support and staff coordination. Recognized for exemplary [Skill] and [Skill] skills. Meticulous [Job Title] offering [Number] years of experience in guest service environments. Adaptable and energetic coupled with talents in [Skill] and [Skill]. Customer-oriented multitasker pursuing [Type] position with exciting establishment. Gracious Front Desk Agent with undeniable [Skill] and [Skill] skills. Bilingual and dedicated to performing at high levels at all times. Hoping to land customer-facing position at establishment where hard work is rewarded. Gracious Front Desk Agent with undeniable [Skill] and [Skill] skills. Bilingual and dedicated to performing at high levels at all times. Hoping to land customer-facing position at establishment where hard work is rewarded. Warm and friendly individual with ability to help customers in any situation. Enjoys working closely with team members to provide positive guest experience. Experience as front desk agent in busy and successful resort setting. Ambitious [Job Title] with [Number] years of experience and passion for local [Type] industry. Personable, experienced with conflict resolution and sensitive to others' needs. Experienced [Job Title] offering [Number] years of superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in [Software] and [Software], with friendly and decisive approach to resolving challenges. Multicultural professional with degree in hospitality and experience in tourism marketing. Real go-getter with positive attitude and well-developed interpersonal skills. Expert in [Software] reservations systems. Detail-oriented [Job Title] with demonstrated excellence in reception and administration. Excel at providing proactive customer service in hospitality establishments. Well versed in [Software] with accuracy in data entry and reservation management. Knowledgeable individual recently promoted to [Job Title] at busy hotel. Driven and dedicated with penchant for delivering exemplary service. Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations. Friendly and polished [Job Title] offering proven experience in [Type] environments. Accustomed to providing individualized guest service, including managing VIP requests. Proficient in coordinating reservations, updating accounts and promoting customer satisfaction. Influential individual in [Type] industry with strong desire to help guests create memorable experiences. Multilingual and compassionate Guest Services professional with experience handling tense situations with poise.

Skills
  • Check in and check out
  • Automated telephone systems
  • Registration processing
  • Lobby auditing
  • Room assignments
  • Conference and meeting planning
  • Housekeeping
  • Guest services
  • Reporting capabilities
  • Conflict and issue documentation
  • Word processing
  • Time management
  • Local arts and culture
  • Cash Handling
  • Administrative support
  • Bookkeeping
  • Clerical duties
  • Social perceptiveness
  • Training and mentoring
  • Training and development
  • Sales expertise
  • Corporate branding
  • Office management
  • Problem-solving skills
  • Conflict resolution
  • File management
  • Registration
  • Supply replenishment
  • Hospitality service expertise
Work History
Front Desk Agent, 09/2001 to 08/2020
YotelNew York, NY,
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Planned coverage needs and organized services to support incoming special events.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Sorted mail and other important data upon [Job Title]'s absence, promoting quick delivery of all messages to recipients.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
  • Provided services efficiently and with high level of accuracy.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required.
  • Quickly answered calls and routed to proper guest or department using multiline phone system.
  • Executed positive demeanor to each and every visitor approaching front desk.
  • Oversaw fast-paced front desk operations at busy [Type] facility with as many as [Number] nightly guests.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Maintained transaction security by verifying payment cards against identification.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Greeted [Number] daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Used [Software] to process reservations, check-ins and check-outs.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including [Type] and [Type] to promote quick remediation.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Supervised [Number] administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Collaborated with [Type] and [Type] team members to handle guest requirements from check-in through check-out.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Prepared weekly employee work schedules for [Number] team members ensuring all shifts received adequate coverage.
  • Answered customer telephone calls promptly and appropriately.
  • Acquired in-depth knowledge of surrounding area to provide guests with information about dining options, entertainment and [Type] activities.
Front Desk Agent, 09/2005 to 05/2020
YotelBoston, MA,
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Planned coverage needs and organized services to support incoming special events.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
Van Driver, 06/2011 to 09/2013
HallconTeague, TX,
  • Drove smoothly to maintain comfort of clients suffering from disability or injury.
  • Maintained vehicle by refueling, performing regular fluid level checks and cleaning interior and exterior of vehicle.
  • Provided passengers with information on local area nightlife, dining, entertainment and attractions.
  • Communicated with other shuttle drivers to negotiate and build schedules.
  • Transported elderly and disabled people to and from hospitals and long-term treatment facilities.
  • Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.
  • Assisted clients with loading and unloading of personal items and luggage, often delivering luggage to clients' rooms.
  • Performed minor repairs to vehicles such as tire changes, fluid top-offs, windshield wiper replacement and tire pressure checks.
  • Conducted inspections on vehicles prior to use at beginning of shift each day.
  • Observed and followed traffic laws and regulations specifically reinforcing public and client safety.
  • Transported customers to and from airports, hotels, shopping centers and train stations.
  • Managed reservations and pre-booking, scheduling passenger pickup and enabling on-time pickup.
  • Loaded and unloaded [Number] delivery vans per shift.
  • Planned delivery routes and most efficient methods of distribution.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Recorded each delivery using proper paperwork before leaving warehouse.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Loaded truck and properly secured items to prevent damage for over [Number] deliveries.
  • Safely loaded and unloaded [Number] pounds of [Type] and [Type] hazardous material without incident.
  • Accurately recorded delivery, payment and route information using [Software].
  • Updated routes based on weather and road conditions in real time to decrease delivery times by [Number]%.
  • Kept detailed records of sales, payments and completed or in-progress deliveries.
  • Collected $[Amount] in payments for completed deliveries and services daily.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Reviewed routes and expected delivery time frames to determine order of deliveries.
Education
High School Diploma: , Expected in 05/2001
- - -,
GPA:

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Resume Overview

School Attended

  • -

Job Titles Held:

  • Front Desk Agent
  • Front Desk Agent
  • Van Driver

Degrees

  • High School Diploma

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