close
  • Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Front Desk Agent
Please provide a type of job or location to search!
SEARCH

Front Desk Agent Resume Example

Love this resume?Build Your Own Now
FRONT DESK AGENT
Professional Summary

Proactive manager with solid history of success in managing operations, building teams and equipping employees with skills to independently handle business needs. Offering almost 9 years of progressive experience combined with sound judgement and good problem-solving abilities. Strong record of consistently surpassing goals. Dependable and driven with independent approach to handling high-volume customer loads. Well-versed in assisting clients and staff members with individual needs. Excellent relationship-builder and multitasker always ready to support team needs. High-energy professional offering proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.

Skills
  • Team leadership expertise
  • Business operations knowledge
  • Training and development background
  • Strategic planning skill
  • Excellent Communication skills
  • Problem-solving abilities
  • Strong Organizational
  • Computer literate
  • Strong Time-management
  • Conflict resolution
  • Self-motivated
  • Ability to work under pressure
  • Adaptability
  • Creativity
  • Active listener
  • Team Player
  • Data Entry
  • Billing
  • Scheduling
  • Budget development
  • Coaching and mentoring
  • Employee reviews
  • Inventory management
  • Staff training/development
  • Detail Oriented
  • Dedicated
Work History
Front Desk Agent05/2011 to 01/2012
Yotel – Miami , FL
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Have professional telephone and communication skills.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Sell and up-sell rooms to walk-ins and phone reservations.
  • Have general knowledge of housekeeping, bed making, vacuuming, and general upkeep of hotel.
  • Communicate with housekeeping department in order to ensure and ample supply of clean rooms.
  • Keep cash drawer secure and in balance throughout shift.
Front Office Manager01/2012 to 04/2014
Jc Resorts Llc – San Diego , CA
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Monitored front areas so that any questions could be responded to quickly and effectively.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to the General Manager.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Schedule staff as required, while maintaining efficiency, service and budget.
  • Provided backup to front desk, stepping in to assist with various tasks whenever employee was absent or at lunch.
  • Ensured front desk operations are carried out within he systems and procedures required.
  • Checking the credit of guest accounts daily and follow up if action is required.
  • Assist with the monthly inventory and ordering supplies
  • Supervise reservations and check-ins to ensure the highest occupancy and rate.
  • Conduct monthly desk meetings to keep all front desk staff up to date on all the new policies, promotions, and procedures.
Sales Coordinator04/2014 to 04/2015
Us Foods, Inc. – Pittston , PA
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Prepared pricing strategies for current customers to enhance sales and increase profitability.
  • Produced contracts, reports, letters, and proposals for clients and management.
  • Negotiated room and event space prices to save company costs.
  • Handled events department, supporting and coordinating the booking of hotel facilities as well as guest rooms for groups.
  • Answering questions about the hotel's event options over the phone, via email or in person.
  • Giving potential customers tours of the facilities.
  • Assist clients in booking hotel meeting/event spaces, supporting the efforts of the team within the department as well as providing services directly to the client.
  • Setting up and breaking down room set ups
  • Handling contracts and payments
  • Worked with various hotel departments as well as outside vendors, to ensure that events and meetings run smoothly
Assistant General Manager04/2015 to Current
The Edge Fitness Clubs – Newark , DE
  • Mentored and motivated team members to efficiently achieve challenging business goals.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Engaged team members and improved performance by delivering daily updates and conducting monthly-quarterly meetings to obtain feedback and convey new policies.
  • Managed front desk and breakfast team schedule for coverage needs and individual strengths.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Ensure brand and quality standards are met from all departments.
  • Developed entire hotel budget for all departments' expenses/income.
  • Complete knowledge of all hotel systems including PBX phone systems, key system, PMS reservation systems, and brand specific training.
  • Inspect rooms and insure cleanliness and maintenance goals are met.
  • Supervise, train, evaluate, and motivate staff to maximize performance.
  • Handles Accounts Receivables and Accounts Payable.
  • Process Payroll for staff members.
  • Resolved problems promptly and effectively to elevate customer approval.
  • Oversaw computer database and physical filing systems.
Education
Associate of Science: Business AdministrationCleveland State Community College- City, State
  • 3 remaining courses until degree is complete.
High School Diploma05/2006Cleveland High School- City, State
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

84Good
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Length
  • Measurable results

Resume Overview

School Attended

  • Cleveland State Community College
  • Cleveland High School

Job Titles Held:

  • Front Desk Agent
  • Front Office Manager
  • Sales Coordinator
  • Assistant General Manager

Degrees

  • Associate of Science : Business Administration
    High School Diploma 05/2006

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Guest-Service-Agent/Front-Desk-resume-sample

Guest Service Agent/Front Desk

Raising Canes Chicken

Little Rock , AR

Front-Desk-Agent//-Relief-Night-Auditor-resume-sample

Front Desk Agent// Relief Night Auditor

Sage Hospitality Resources, Llp

Jackson , WY

Front-Desk-Agent-resume-sample

Front Desk Agent

Sage Hospitality Resources, Llp

Charlotte , NC

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.