- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
- Room assignments
- Registration processing
- Check in and check out
- Housekeeping
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- Cash Handling
- Clerical duties
- Guest services
- Social perceptiveness
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Front Desk Agent, 10/2019 to Current
Yotel – New York, NY,
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Provided services efficiently and with high level of accuracy.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Prepared weekly employee work schedules for 3 team members ensuring all shifts received adequate coverage.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Front Desk Agent, 03/2012 to 04/2013
Yotel – Boston, MA,
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Quickly answered calls and routed to proper guest or department using multiline phone system.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Asset Protection Associate, 02/2009 to 03/2012
Stop And Shop – Edgartown, MA,
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Controlled reduction of loss inventory by protecting company assets.
- Patrolled store departments to check for suspicious activities.
- Wrote reports for internal and external crime, burglary or theft.
- Represented Walmart in court proceedings and investigations.
- Checked CCTV for evidence of shoplifting.
- Kept patrons and employees safe and from criminal activity.
- Contacted local authorities and apprehended shoplifters.
Front Desk Agent, 01/2008 to 01/2009
Yotel – Washington, DC,
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Quickly answered calls and routed to proper guest or department using multiline phone system.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
Ged: , Expected in
Pierce College - Puyallup, WA
GPA:
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