Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Skills
  • Room assignments
  • Registration processing
  • Check in and check out
  • Housekeeping
  • Cash Handling
  • Clerical duties
  • Guest services
  • Social perceptiveness
Work History
Front Desk Agent, 10/2019 to Current
YotelNew York, NY,
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Provided services efficiently and with high level of accuracy.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Prepared weekly employee work schedules for 3 team members ensuring all shifts received adequate coverage.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
Front Desk Agent, 03/2012 to 04/2013
YotelBoston, MA,
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Quickly answered calls and routed to proper guest or department using multiline phone system.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
Asset Protection Associate, 02/2009 to 03/2012
Stop And ShopEdgartown, MA,
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
  • Controlled reduction of loss inventory by protecting company assets.
  • Patrolled store departments to check for suspicious activities.
  • Wrote reports for internal and external crime, burglary or theft.
  • Represented Walmart in court proceedings and investigations.
  • Checked CCTV for evidence of shoplifting.
  • Kept patrons and employees safe and from criminal activity.
  • Contacted local authorities and apprehended shoplifters.
Front Desk Agent, 01/2008 to 01/2009
YotelWashington, DC,
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Quickly answered calls and routed to proper guest or department using multiline phone system.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
Education
Ged: , Expected in
Pierce College - Puyallup, WA
GPA:

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Resume Overview

School Attended

  • Pierce College

Job Titles Held:

  • Front Desk Agent
  • Front Desk Agent
  • Asset Protection Associate
  • Front Desk Agent

Degrees

  • Ged

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