LiveCareer-Resume

front desk agent resume example with 1+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Service-oriented Front Desk Agent with [Number] years of experience providing unparalleled service to guests. Delivers pleasant and comfortable guest experiences. Well-versed in managing reservations and group events. Versatile [Job Title] offering [Number] years of experience in hospitality environments. Talented at coordinating front desk operations to meet both guest and business needs. Service-oriented and responsive with expertise and adaptability to handle any need. Influential [Job Title] with background in hospitality industry creating memorable experiences for guests. Cordially answers phones, greets guests and manages check-in and check-out process. Handles diverse and challenging situations with poise. Remarkable [Job Title] with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge. Motivated [Job Title] with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment. Multicultural [Job Title] experienced in representing business and helping guests. Go-getter with pleasant attitude and well-developed interpersonal skills. Fluent in [Language]. Logical [Job Title] with experience in guest services helping customers feel welcome and promoting long-term loyalty. Well-organized when managing transactions and records with accuracy. Successful at interfacing with people and solving problems. Tenacious approach to maximizing guest satisfaction with superior attention to detail and cordial demeanor. Approachable [Job Title] offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service. Motivated, reliable and focused on serving various needs to please guests. First-class [Job Title] with experience maintaining high level of hospitality, professionalism and business etiquette. Attentive when listening to guest requests or concerns and addressed with prompt responses. Dependable and punctual, consistently arriving to work prepared and on time. Well-rounded [Job Title] committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses. Reliable [Job Title] with [Number] years of experience in guest reception and customer service. Delivers prompt responses to guest inquiries and complaints to drive satisfaction and encourage repeat business. Adaptable and courteous [Job Title] attentive to guest needs. Talented at answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Upbeat [Job Title] with experience attending to customer needs and requests while maintaining smooth front reception operations. Polite and well-spoken when anticipating and addressing needs of guests and coworkers. Offers background delivering first-rate customer service. Positive and upbeat [Job Title] successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems. Expert [Job Title] experienced in customer service, money handling and accurate recordkeeping. Manages time well to meet needs of high volume of customers. Works great with team members to coordinate front desk and guest services operations. Flexible hard worker ready to learn and contribute to team success. [Area of study] student pursuing [Degree] seeks internship opportunity to gain hands-on experience. Outgoing and friendly with strong motivation for success. Motivated [Area of study] student seeking internship in [Area of expertise] to gain hands-on experience. Outgoing and friendly with strong drive to succeed. Motivated professional offering [Degree] in [Area of study]. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time.

Skills
  • Safety and security procedures
  • Credit and cash payments
  • Guest amenities
  • Transportation information
  • Marketing
  • Administrative skills
  • Team oversight
  • Listening skills
  • Conflict management
  • Inventory oversight
  • Mail and packages
  • Reservations
  • Hospitality services
  • Company policies and procedures
  • Fluent in [Language] and [Language]
  • Cash transactions
Education and Training
Fillmore Senior High School Fillmore, CA Expected in 02/2021 ā€“ ā€“ High School Diploma : - GPA :
Experience
Zermatt Resort - Front Desk Agent
Midway, UT, 06/2021 - Current
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Responded to inquiries and room requests made online, by phone or email.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Facilitated front desk operations for busy high-volume hotel.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Pointed out property details and guided guests to dining areas, pool, spa and fitness center.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Supervised daily operations of hotel front desk in absence of manager.
  • Created and optimized employee schedules for shift coverage.
Stark Parks - Cosmetic Compounder
Alliance, OH, 02/2021 - 06/2021
  • Cleaned compounding equipment, enabling batches to meet quality control standards.
  • Operated forklifts, pumps, blending kettles and other processing equipment safely and according to industry standards.
  • Applied cGMP practices to manufacture pharmaceutical batches utilizing various compounding tanks, kettles, transfer pumps, mixers and mills.
  • Used signal hoisting equipment and cranes to hoist steel beams, girders and columns into place.
  • Worked on assembly line to stock final products in appropriate shipping docks.
  • Checked quality of mixed products at specific intervals in production process.
  • Set up, operated and maintained equipment and reported breakdowns to supervisor.
  • Used [Tool] and [Tool] to clean and sanitize equipment after use.
Triton - Construction Worker
City, STATE, 04/2020 - 01/2021
  • Maintained clean, safe working environment by removing waste from job site prior to shift completion.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Assembled structural components, replacing parts to meet regulatory code standards.
  • Logged inventory of materials to maintain access to supplies.
  • Used picks and shovels to dig, spread and level dirt and gravel.
  • Operated overhead lifts to move heavy and bulky work materials.
  • Read and understood specifications, drawings and blueprints to complete accurate, high-quality work.
  • Built and disassembled scaffolds, bracing and barricades to assist in vertical construction activities.
  • Advised officials regarding traffic-control measures to protect work site integrity, crew safety and general public welfare.
Languages
English :
Full Professional
Negotiated :
Spanish :
Professional
Negotiated :

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Resume Overview

School Attended

  • Fillmore Senior High School

Job Titles Held:

  • Front Desk Agent
  • Cosmetic Compounder
  • Construction Worker

Degrees

  • High School Diploma

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