Front Desk Agent resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Warm and friendly individual with ability to help others in any situation. Enjoys working closely with team members to provide positive guest experience. Experience as front desk agent in busy and successful resort setting. Detail-oriented, with demonstrated excellence in reception and administration. Excels at providing proactive customer service in hospitality establishments.

  • Automated telephone systems
  • Room assignments
  • Check in and check out
  • Registration processing
  • File management
  • Local arts and culture
  • Problem-solving skills
  • Guest services
  • Conflict and issue documentation
  • Conflict resolution
  • Cash handling
  • Sale expertise
  • Conference and meeting planning
  • Decision-making abilities
  • Time management
  • Supply replenishment
Work History
12/2018 to Current
Front Desk Agent Aimbridge Hospitality Albany, NY,
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Updated customer accounts with add-on room charges, including extra bedding and lift tickets during our winter season.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Answered customer telephone calls promptly and appropriately.
08/2015 to 12/2018
Shift Manager Raising Cane's Spring, TX,
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Exercised composure under pressure and in escalated customer service scenarios.
07/2015 to 09/2015
Waitress Cache Creek Casino Resort Brooks, CA,
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Stored food in designated containers and storage areas to increase shelf life and prevent spoilage.
  • Used cash registers and credit card machines to cash out customers, handling up to $[Amount] in cash per event.
  • Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
  • Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
Expected in 11/2019
Certificate: Event Planning
New Skills Academy - Online,
  • Coursework in Event Management, Event Planning, Different types of events, and Budgeting for events
Expected in 11/2019
Certificate: Wedding Planning
New Skills Academy - Online,
  • Coursework in establishing budgets, different cultures traditions, and organizing multiple vendors.
Expected in 06/2009
High School Diploma:
Mancelona High School - Mancelona, MI,
  • Certified Wedding Planner
  • Certified Special Event Professional (CSEP)

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Resume Overview

School Attended

  • New Skills Academy
  • New Skills Academy
  • Mancelona High School

Job Titles Held:

  • Front Desk Agent
  • Shift Manager
  • Waitress


  • Certificate
  • Certificate
  • High School Diploma

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