October 2004 - November 2007
- Responsible in overseeing two of the hotel's busiest food and beverage Outlets , the Lobby Lounge and the Coffee Shop
- Responsible for the daily activities of 7 Restaurant Managers and Supervisors who in turn direct the activities of 45 hourly associates
- Ensured compliance with all the food and beverage policies, standards and procedures by training, supervising and providing hands-on management for the team of employees under my supervision
- Made recommendations for firing, hiring and promotions, as well as planning, directing and overseeing the workload and productivity goals of these employees
- Recruited, interviewed and hired restaurant team members
- Developed, implemented and maintained a departmental orientation program for associates to receive the appropriate training to perform their jobs successfully
- Used all available on the job training tools for associates; implemented, managed training initiatives and conducted training when appropriate
Participated in the performance evaluation of all associates under my supervision as well as developed and mentored Managers, Supervisors and associates
Communicated performance expectations in accordance with job descriptions and monitor progress
- Worked closely with the Executive Chef to manage menus by reviewing item sales trends and profit contributions, benchmark the competition to be aware of competitive promotions and strategies
- Developed and implemented incentive programs for staff which contributed to increase in total sales
- Monitored actual and projected sales on a daily basis
Coffee Shop Manager
October 2003 - October 2004
Lobby Lounge Manager
August 1995 - October 2003
Lobby Lounge Assistant Manager
December 1994 - August 1995
Lobby Lounge Supervisor
April 1994 -November 1994