front and back office medical assistant resume example with 6+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Dependable medical team member with 6 to 10 years of experience in Walk- In clinic office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty.
Skills
Specimens collection and processing
Vital signs monitoring
Patient scheduling
Medical billing
Data entry
Understands medical procedures
Stocking supplies
Charting expertise
Venipuncture and phlebotomy
Patient skin and nail care
Idc 10 coding
Wound care and irrigation
Proper sterilization techniques
Documentation procedures expert
Advanced anatomy knowledge
Professional bedside manner
Working collaboratively
Education and Training
Stewart County High SchoolDover, TNExpected in 05/2008 ā āHigh School Diploma: - GPA:
Daymar College - ClarksvilleClarksville, TNExpected in 04/2013 ā ā:Associates in Applied Science - GPA:
Major in clinical medical assistance
Minor in administrative medical assistance
Experience
Hyatt Hotels Corp. - Front and Back Office Medical Assistant Saint Petersburg, FL, 01/2022 - Current
Scheduled appointments for patients via phone and in person.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Educated patients about medications, procedures and physician's instructions.
Contacted pharmacies to submit and refill patients' prescriptions.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Recorded vital signs and medical history for dozen's of patient's each shift.
Answered phones, scheduled appointments, greeted patients and ordered supplies.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Kept facility stocked with necessary supplies, equipment and instruments.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Prepared patients for examinations, taking vital signs and updating medical histories.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Communicated with patients by phone and via written correspondence.
Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
Assisted patients in preparation for examinations, assessing and recording vital signs.
Printed and filed examination data records according to HIPAA patient standards.
Sterilized medical equipment after each procedure.
Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Answered appointment calls to streamline office operations.
Assisted with technical treatments and entered information within patient records and charts.
Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
Improved patient care and daily task efficiency resulting in smoother operations.
Completed clinical procedures and gathered patient data for interpretation by physician.
Positioned patients for optimal comfort prior to procedures.
Completed and submitted clinical documentation in accordance with agency guidelines.
Completed clinical documentation in accordance with agency guidelines.
Reviewed treatment sheets for consistency, completeness and accuracy.
Prepared, reviewed and submitted patient statements to determine factual accuracy.
Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
Furnished supplies, support and assistance to medical staff and patients for unit-specific procedures.
Tested and repaired medical testing equipment to maintain safety and accuracy.
Assisted back office patient processes to reduce office wait times.
Communicated with medical transcriptionists regarding patient medical records.
Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
Identified operational improvements to drive efficiency and quality of care.
Supervised both clinical and administrative duties in medical office setting.
Evaluated and reported current equipment inventory to appropriate sources.
Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
Troubleshot malfunctioning equipment and test systems to maintain testing accuracy.
Ordered and received disposable supplies and created SAP purchase orders.
Tri-City Medical Center - Back Office Medical Assistant Oceanside, CA, 07/2014 - 10/2018
Scheduled appointments for patients via phone and in person.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Educated patients about medications, procedures and physician's instructions.
Contacted pharmacies to submit and refill patients' prescriptions.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Kept facility stocked with necessary supplies, equipment and instruments.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Prepared patients for examinations, taking vital signs and updating medical histories.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Communicated with patients by phone and via written correspondence.
Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
Assisted patients in preparation for examinations, assessing and recording vital signs.
Printed and filed examination data records according to HIPAA patient standards.
Sterilized medical equipment after each procedure.
Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Answered appointment calls to streamline office operations.
Assisted with technical treatments and entered information within patient records and charts.
Improved patient care and daily task efficiency resulting in smoother operations.
Completed clinical procedures and gathered patient data for interpretation by physician.
Positioned patients for optimal comfort prior to procedures.
Completed and submitted clinical documentation in accordance with agency guidelines.
Completed clinical documentation in accordance with agency guidelines.
Reviewed treatment sheets for consistency, completeness and accuracy.
Prepared, reviewed and submitted patient statements to determine factual accuracy.
Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
Furnished supplies, support and assistance to medical staff and patients for unit-specific procedures.
Tested and repaired medical testing equipment to maintain safety and accuracy.
Assisted back office patient processes to reduce office wait times.
Communicated with medical transcriptionists regarding patient medical records.
Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
Identified operational improvements to drive efficiency and quality of care.
Supervised both clinical and administrative duties in medical office setting.
Evaluated and reported current equipment inventory to appropriate sources.
Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
Troubleshot malfunctioning equipment and test systems to maintain testing accuracy.
Concentra - Front Office Medical Assistant Vernon, CA, 04/2012 - 11/2014
Prepared medical charts, scanned documents and organized patient information.
Registered new patients and created files with detailed personal and medical information.
Answered phones politely and directed callers to appropriate personnel.
Applied HIPAA regulations to maintain patient confidentiality and protect health information.
Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
Updated patient medical records.
Facilitated patient flow by notifying providers of patient arrival and processing paperwork.
Responded to patient and visitor concerns and questions.
Processed medical record requests for insurance companies and medical providers.
Stocked medical office supplies, anticipated inventory needs and monitored office equipment.
Maintained clean and organized reception area by straightening magazines and performing front office duties.
Managed schedules and calendars for our medical team
Kept supplies ready by inventorying stock and placing orders.
Prepared patients for examination by performing vitals and prepping exam room.
Developed and implemented operational processes for workflows to evaluate effectiveness.
Performed basic medical duties such as removing sutures and administering medications.
Managed laboratory tests and x-rays.
Scheduled appointments for patients via phone and in person.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Contacted pharmacies to submit and refill patients' prescriptions.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
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