Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Focused Medical Assistant with advanced knowledge of administrative and clinical procedures. Supports efficient patient flows by keeping rooms ready, charts prepared and problems handled. Skilled in completing in-office tests and routine blood draws. Anticipates provider needs and handles routine tasks such as supply restocking without being asked. Efficient in managing records, assisting with procedures and backing up front office staff.
- Adaptable
- Efficient and reliable team player
- Electronic health records
- Medical Records Management
- Phlebotomy
- Inventory management
- Personnel training
- Excellent Customer Service
- Bilingual English/Spanish
- Excellent organizational skills
- Proficient on Vision, Office Works, Athena, and NextGen EMR systems.
- CMA - Certified Medical Assistant
- First Aid/CPR Certified
Delray Beach, FL, 12/2020 - Current
- Create new patient charts and scanned documentation before and after appointments into EHR system.
- Collect deductibles and copays to post money to patient accounts.
- Comfort patients by anticipating patients' anxieties, answering patients’ questions and maintaining reception area.
- Performed routine in-office laboratory tests such as checking patients' blood glucose, urinalysis and pregnancy test.
- Perform phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
- Place laboratory tests and scan results in EMR for provider review.
- Register new patients and updated existing patient demographics by collecting detailed patient information including personal and financial information.
- Assist with managing inventory and restocking examination rooms and stations.
- Order prescription refills on behalf of existing office patients.
- Post payments and charges to patient accounts and participated in billing processes. Protect patients' rights by maintaining confidentiality of medical, personal and financial information.
- Manage over 30 patients calls.
Dublin, OH, 05/2018 - 04/2021
- Assisted patients with pre-admission paperwork.
- Collected insurance monies from patients at time of admission as neede.
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
- Managed over 30 patient calls.
- Comforted patients by anticipating patients' anxieties, answering patients’ questions and maintaining reception area.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Comforted patients by anticipating patients' anxieties, answering patients’ questions and maintaining reception area.
- Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
- Performed patient EKG and vital signs and record readings.
- Interviewed patients in pre-op area and verify current medications and allergies.
- Verified that H&P's are current and verify patient is not taking any blood thinners.
- Demonstrated proper technique in discontinuing IVs.
- Assisted in transportation of patients via wheelchair.
- Documented post-op call back record accordingly.
- Participated in chart audits and filing charts.
- Stocked pre-op and recovery room area as needed.
Jacksonville, FL, 09/2017 - 04/2018
- Completed clerical duties and tasks for clinic administration.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Managed over 30 patient calls per day.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Checked patient data including insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Longmont, CO, 06/2016 - 06/2017
- Completed clerical duties and tasks for clinic administration.
- Greet patients for check in and out.
- Verify insurances and authorizations.
- Managed over 50 patient calls per day.
- Preparing new patient documents, schedule appointments and testing.
- Enter patient information into EHR, submit referrals.
- Process prescription refills.
- Rooms patients utilizing best practice MA workflow
- Maintains patient flow per schedule, anticipates patient care needs and consults with provider as needed.
- Conduct callbacks per provider instruction in efficient and timely manner, while maintaining proper telephone etiquette
- Organize, stock and maintain orderly, clean and uncluttered work area, including but not limited to exam rooms, procedure rooms and patient care areas.
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School Attended
- Santa Ana College
Job Titles Held:
- Front and Back Office Medical Assistant
- Front and Back Office Medical Assistant
- Front Desk Medical Receptionist
- Front Desk Medical Receptionist
Degrees
- Associate of Science
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