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front and back office medical assistant resume example with 18+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Detail-oriented and knowledgeable RMA/AAH skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and dedicated to optimal patient care. Conversational English & Spanish abilities.

Conscientious Healthcare professional offering over 15 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Resourceful Billing Assistant knowledgeable about invoicing, payment processing and documentation. Proficient in using Centrix,Orchard,Power Chart and Athena to update tracking spreadsheets. Ready to bring 10 years' experience to a challenging new role. Experienced in providing accurate and efficient administrative support to financial operations, including clerical assistance, correspondence mJessicagement and report running. Bilingual fluency in English and spanish.

Skills
  • Medical transcription
  • Completing insurance forms
  • EMR / EHR
  • Medical office administration
  • Cardiac monitors
  • Data Entry
  • Compassionate caregiver
  • Electrocardiographic rhythm recognition
  • Financial Reporting
  • Reminder notices
  • Accounts receivable experience
  • Program verifications
  • Payment processing
  • Fluent in English and Spanish
Work History
04/2015 to 03/2020 Front and Back Office Medical Assistant Hyatt Hotels Corp. | Fairfax, VA,
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens
  • Prepared and administered medications to alleviate patient symptoms
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy
  • Taught patients about medications, procedures and care plan instructions
  • Called and faxed pharmacies to submit prescriptions and refills
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
  • Produced and mailed invoices, payment reminders and financial notices.
  • Updated Centrix,Orchard,Power Chart and Athena spreadsheets with tracking data.
  • Received, sorted and distributed incoming mail.
  • Cross-trained in front-office procedures to back up reception staff.
02/2010 to 03/2015 Front Office Medical Assistant Hyatt Hotels Corp. | Florence, KY,
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
  • Oriented and trained new staff on proper procedures and policies
  • Sanitized, restocked and organized exam rooms and medical equipment
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly
  • Obtained client medical history, including medication information, symptoms and allergies
  • Obtained accurate medical histories from patients, highlighting critical information
  • Tested and recorded blood glucose levels
  • Assisted physicians in follow-through of care
  • Generated accounts payable reports for mJessicagement review to aid in financial and business decision making.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports.
  • Used Centrix and Power Chart to maintain and update over 4,000 medical records.
  • Collected deductibles and copays to post money to patient accounts.
02/2001 to 06/2009 Front and Back Office Medical Assistant Hyatt Hotels Corp. | Florida, PR,
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
  • Implemented care and efficiency improvements to support and enhance office operations
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy
  • Report significant information and changes in patient condition to nurse supervisor
  • Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation
  • Ensured collection of lab specimens by appropriate lab courier
  • Prepared initial patient charts for admission
  • Participated in Continuous Quality Improvement (CQI) activities
  • MJessicaged efficient and accurate processing of invoices and check requests for 3 of locations.
  • Disbursed petty cash by recording entries and verifying documentation.
  • Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
  • Posted payments and charges to patient accounts and participated in billing processes.
Education
Expected in High School Diploma | Instituto Nacional Justo Rufino Barrios, Guatemala, GPA:
Expected in 09/1999 Nursing Assistant | CNA Florida Health Academy, 10915 Bonita Beach Rd. $ 1161, GPA:
Expected in 10/2002 Home Health Aid | HHA Florida Health Academy, 10915 Bonita Beach Rd. # 1161, GPA:
Expected in 05/2001 Phlebotomy Training Program | Phlebotomist DSI Laboratories , 399 Tamiami Trail, Naples, FL 34102, GPA:
Expected in 01/2018 Nationally Certified Medical Assistant | RMA (AAH) American Allied Heath , Online, GPA:

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Resume Overview

School Attended

  • Instituto Nacional Justo Rufino Barrios
  • Florida Health Academy
  • Florida Health Academy
  • DSI Laboratories
  • American Allied Heath

Job Titles Held:

  • Front and Back Office Medical Assistant
  • Front Office Medical Assistant
  • Front and Back Office Medical Assistant

Degrees

  • High School Diploma
  • Nursing Assistant
  • Home Health Aid
  • Phlebotomy Training Program
  • Nationally Certified Medical Assistant

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