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Front And Back Office Medical Assistant resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Empathetic, effective and motivated Medical Assistant combines extensive clinical experience and knowledge with compassion. Detailed understanding of protocols governing medical test preparation and documentation. Vital asset for processing medical and insurance claims. Knowledgeable Medical Assistant with exceptional background over 3+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Focused Medical Assistant motivated to deliver seamless and pleasant healthcare experience to patients. Offering 3-year background assisting medical teams in examining and treating patients. Skillful in measuring vitals, preparing and drawing blood samples and preparing treatment rooms for examinations. Personable Medical Assistant bringing 3 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. Dedicated student interested in applying excellent communication and interpersonal skills to a Medical Assistant role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Skills
  • Measure and record vitals
  • Medical Terminology
  • Charting / EHR / EMR
  • CPR certified
  • Human Anatomy and Physiology
  • Clinical and Diagnostic Procedures
  • Venipuncture/phlebotomy
  • Bilingual Spanish/English
  • Asepsis technique
  • Laboratory Techniques
  • EKG
  • Highly Organized
  • Venipuncture and Phlebotomy
  • ICD and CPT Coding
  • Patient Feeding
  • HIPAA Compliance
  • Professional Bedside Manner
  • Documentation Procedures Expert
  • Inventory and Supply Management
  • Charting Expertise
  • Able to Lift 50 Pounds
  • Catheter Change and Preparation
  • Wound Care and Irrigation
  • Understands Medical Procedures
  • Proper Sterilization Techniques
  • Cleaning and Sanitizing
  • Examination Preparation
  • Treatment Room Preparation
  • Procedure Assistance
  • Time Management
  • Supply Management
  • Appointment Scheduling
  • Dictation and Transcription
  • Diagnostic Testing
  • Critical Thinking
  • Decision Making
  • Check-In and Check-Out Procedures
  • Updating Medical Records
  • Multitasking and Prioritization
  • Patient Relations
  • Cleaning and Organizing
  • Clear Communication
  • Problem Anticipation and Resolution
  • Social Perceptiveness
  • Multi-line Telephone System Operation
Education and Training
Nevada Career Institute Las Vegas, NV, Expected in 11/2019 Medical Assistant Diploma : - GPA :
Valley High School Las Vegas, NV, Expected in 06/2014 High School Diploma : - GPA :
Certifications
  • Nevada Department of Health Certification
  • Medical Assistant - 2019
  • CPR - 2022
  • BLS - 2022
Experience
Hyatt Hotels Corp. - Front and Back Office Medical Assistant
Glendale, CA, 07/2020 - Current
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Scheduled appointments for patients via phone and in person.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Documented notes during patient visits.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Incorporated outside records into charts and EHR.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Guess?, Inc. - Sales Associate, Team Leader, Credit Assistant
West Covina, CA, 07/2016 - Current
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Inventory, Customer service, opening and closing duties, sales support
  • Increased purchase amounts by cross-selling with similar products.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Helped customers find specific products, answered questions and offered product advice.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Assessed customer needs to provide assistance and information on product features.
  • Created and distributed monthly, quarterly and annual reports to management regarding performance.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Adhered to company initiatives and achieved established goals.
  • Worked with fellow sales team members to achieve group targets.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Collected payments and provided accurate change.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
  • Delegated daily tasks to team members to optimize group productivity.
Calvin Klein - Sales Associate
City, STATE, 02/2012 - 04/2012
  • Provide excellent customer service, take payments for merchandise, keep store neat and tidy, assist customer to find items they are requesting.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked with fellow sales team members to achieve group targets.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Collected payments and provided accurate change.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Adhered to company initiatives and achieved established goals.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Increased purchase amounts by cross-selling with similar products.
  • Helped customers find specific products, answered questions and offered product advice.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Assessed customer needs to provide assistance and information on product features.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Used technology resources to assist customers in locating and selecting items.
Languages
Spanish :
Native/ Bilingual
Negotiated :
Accomplishments
  • Reduced patient wait time by 30%.
  • Named Employee of the Year, 2021.
  • Recognized for outstanding Perfect Attendances.
  • Recognized for outstanding Goal Achievement.
  • Consistently received 100% rate of patient satisfaction.
  • Recognized for outstanding customer service.
  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Recognized as Employee of the 2020to 2021 for outstanding performance and team contributions.
Activities and Honors
  • Member, Small Business Association (2008 - present)
  • Member, Alumni Association

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Resume Overview

School Attended

  • Nevada Career Institute
  • Valley High School

Job Titles Held:

  • Front and Back Office Medical Assistant
  • Sales Associate, Team Leader, Credit Assistant
  • Sales Associate

Degrees

  • Medical Assistant Diploma
  • High School Diploma

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