front and back office lead medical assistant resume example with 13+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Dedicated and empathetic Medical Assistant offering 8 years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Skills
HIPAA compliance
Professional bedside manner
Quick problem solver
Bilingual in English and Spanish
Patient scheduling
Customer Service
Communicating with patient families
Proper sterilization techniques
Inventory and supply management
Excellent phone communication skills and manners
Experience
Front and Back Office Lead Medical Assistant, 01/2015 to 03/2019 E. A. Sween Company – Chippewa Falls, WI,
Dr. Jason E. Groomer D.O. and Dr. Harold Vincent Mitzelfelt M.D. personal medical assistant.
Medical report transcriptionist for doctors medical reports edited an corrected grammer and spelling and entered CPT codes for request for authorizations.
Managed and dispensed in office medication to patients.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Followed up with request for authorizations for workers compensation patients with insurance as well as attorneys office.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Prepared prescription refill requests on behalf of physician to prevent delays.
Answered phones and made calls to patients to confirm appointments.
Contacted pharmacies to submit and refill patients' prescriptions.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Assessed, documented and monitored vital signs for more than 35 to 65 patients per day.
Assisted physicians by preparing patients for procedures, including physical function tests, assisting doctor during stem cell an cortisone injections as well as preparing injection fluids.
Followed all principles of asepsis and infection control to meet patient safety guidelines.
Reviewed treatment sheets for consistency, completeness and accuracy.
Transmitted physician's orders to patients and addressing follow-up questions.
Assisted back office patient processes to reduce patient and doctor wait time for therapy.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Coordinated and executed medical waste disposal according to governmental and organizational standards.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Measured patient peak flows to improve workflow efficiency.
Kept facility stocked with necessary supplies, equipment and instruments.
Printed and filed examination data records according to HIPAA patient standards.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Set up, cleaned and stocked examination rooms with medical supplies.
Supervised, trained and coached new medical assistants staff.
Marshalls Dept. Store, 10/2005 to 01/2015 Hyatt Hotels Corp. – Virginia Beach, VA,
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Responded to customer inquiries and complaints professionally.
Resolved customer problems by investigating issues, answering questions and building rapport.
Oversaw POS operations and cash management to reduce errors.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Performed floor moves, merchandising, display maintenance to keep sales areas well-stocked, organized and current.
Managed cash register operations using POS system, including processing sales and returns.
Built customer loyalty by engaging with and identifying product needs of customers.
Answered questions about current promotions and resolved issues according to store policies.
Initiated friendly conversation with each customer to determine level of assistance required.
Answered phone calls and took care of calls when needed by department.
Front and Back Office Medical Assistant, 02/2012 to 07/2013 Alhambra Health Clinic – City, STATE,
Facilitated patient flow by notifying providers of patient arrival and processing paperwork.
Processed medical record requests for insurance companies and medical providers.
Updated patient medical records.
Answered phones politely and directed callers to appropriate personnel.
Prepared medical charts, scanned documents and organized patient information.
Stocked medical office supplies, anticipated inventory needs and monitored office equipment.
Responded to patient and visitor concerns and questions.
Maintained clean and organized reception area by straightening magazines and performing sanitizing protocols.
Managed schedules and calendars for doctors.
Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
Education and Training
Medical Assistant Certificate : Medical Assisting, Expected in 2011 to Everest College - Alhambra - Alhambra, CA GPA:
: , Expected in 2008 to John Muir High School - Pasadena, CA GPA:
Retail Marketing Certificate: Retail Marketing , Expected in to John Muir H.S.- Regional Occupational Program - Pasadena, CA, GPA:
Completed professional development in retail marketing skills.
Professional resume training.
Interview dialog practice.
Completed 120 hours of externship at Marshalls Department store, Pasadena Ca. in 2005.
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