Front And Back Office Lead Medical Assistant Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Detail-oriented and knowledgeable Medical professionalskilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Well-qualified and successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 20 years of related experience, diligent nature

  • Registration management
  • Understanding of medical ethics
  • Follow-up skills
  • Understanding of medical terminology
  • Office procedures understanding
  • Database coordination
  • Collections experience
  • Managing patient records
  • Healthcare coding
  • Accounting
  • Patient care advocacy
  • Transcription of medical notes
  • Insurance billing procedures
  • Bookkeeping
  • Scheduling
  • Documentation and control
  • Workflow planning
  • Staff Management
  • Business administration
  • Payroll and budgeting
  • Credit and collections
Work History
Front and Back Office Lead Medical Assistant, 08/2009 to 07/2020
E. A. Sween Company Eyota, MN,
  • Coordinated patient care changes and relayed updated plans to various staff members assigned to patients.
  • Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
  • Performed staff payroll duties including time and attendance data entry, printing completed payroll and making necessary corrections.
  • Created and maintained medical records from time of admission through patient discharge.
  • Supported billing staff by making corrections to invoices and insurance submissions.
  • Maintained updated list of employee credentials and notified staff when professional licenses and certifications approached expiration.
  • Audited customer files to verify medical necessity and satisfaction of coverage criteria.
  • Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Verified benefits and worked with insurance companies to obtain payments.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Updated and maintained schedules for patients as well as managed client correspondence.
  • Processed new office referrals to correct agencies within 24 hours of receiving notice.
  • Processed pre-admissions, new case information, and referrals in [Software] database.
  • Communicated with patients, insurance companies, and providers through phone calls, emails, and office drives concerning formularies and coverage limits.
  • Created memoranda and documents to relay important information to staff.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Oversaw office records and maintained strict document control.
  • Devised appointment guidelines and schedules for [Number] treatment appointments each [Timeframe].
  • Coordinated luncheons with Pharmaceutical Representatives.
  • Aided with prescription refill requests.
  • Accurately collected personal, billing and medical details for [Number] patients per day.
  • Trained all new employees on records management system.
  • Reviewed and sent medical records to other physicians upon request.
  • Managed appointments, registrations and patient relations in busy [Type] office.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Pulled charts and prepared for nurse and doctor assessment.
Medical Techician, 07/1989 to 07/2020
U.S. Physical Therapy Bakersfield, CA,
  • Oriented and trained new staff on proper procedures and policies.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Documented vital signs and health history for all patients
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Gathered supplies needed for cardiac imaging procedures.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Completed fluoroscopy exams and other special procedures.
  • Prepared initial patient charts for admission.
  • Scheduled and accompanied clients to medical appointments.
  • Verified appropriate lab couriers picked up collected lab specimens by checking paperwork.
  • Obtained all prescribed laboratory testing.
  • Balanced, calibrated and recorded appropriate hemodynamic data.
  • Conducted machine safety checks according to facility policy.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Ambulated, turned and positioned patients.
  • Assisted physicians in follow-through of care.
  • Monitored patients' response to dialysis therapy and reported any unusual findings to nurse supervisor.
  • Compiled necessary documents for surgical billing packages.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Measured patient pulse oximetry.
  • Followed all appropriate procedures to minimize patient's exposure to radiation.
  • Made appointments in IDX.
  • Identified test discrepancies.
  • Prepared and administered medications to alleviate patient symptoms.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately
  • Attended required training, education and meetings.
  • Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
  • Monitored test accuracy using quality controls.
  • Tested and recorded blood glucose levels.
  • Gathered forms, copied insurance cards and to collect patient information for billing and insurance filing.
  • Participated in Continuous Quality Improvement (CQI) activities.
  • Ordered and prepared reagents and supplies.
  • Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Obtained accurate medical histories from patients, highlighting critical information.
  • Collected histories, vitals and current complaints via patient interviews.
  • Escorted patients to examination rooms.
  • Measured patient spirometry.
  • Taught patients about medications, procedures and care plan instructions.
  • Moved transducer over specified area of body to produce images.
  • Offered age-appropriate patient care before, during and after exams.
  • Obtained pre- and post-treatment vital signs and weight.
  • Collected all pertinent data and calculations to aid physician in interpreting results.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Documented all maintenance and repairs in timely fashion.
  • Submitted prescriptions to pharmacy via phone, fax or web.
  • Operated cardiac imaging and monitoring equipment.
Medical Office Manager, 07/1989 to 08/2009
Diagnostic Medicine PC - Robert C. Winchelle, DO City, STATE,
  • Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
  • Recommended ways to reduce overhead and cut printing costs, effectively saving practice $[Number].
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Addressed and remedied all patient or team member issues.
  • Developed close working relationships with front office and back office staff.
  • Assisted with regulatory issues such as compliance.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Consulted with healthcare professionals on business decisions.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Built relationships with physicians to create steady referral pipeline.
  • Managed 5 employees with various personalities and from different cultures for large 5-physician practice.
  • Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing $100k annual budget and supervising 5 employees.
  • Developed policies and procedures for effective practice management.
  • Created and implemented organizational policies and procedures.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using [Type] software.
  • Supervised and guided new employees on and responded quickly to questions, which improved understanding of job responsibilities.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Interpreted management directives to define and document administrative staff processes.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Completed bi-weekly payroll for 5 employees.
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
High School Diploma: , Expected in
Roosevelt High School - Des Moines, IA,
No Degree: Accounting And Liberal Arts, Expected in
Drake University - Des Moines, IA,
Associate of Science: Medical Assistant Certification Program - Graduate, Expected in
Iowa Lutheran Medical Assistant Program - Des Moines, IA,

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Resume Overview

School Attended
  • Roosevelt High School
  • Drake University
  • Iowa Lutheran Medical Assistant Program
Job Titles Held:
  • Front and Back Office Lead Medical Assistant
  • Medical Techician
  • Medical Office Manager
  • High School Diploma
  • No Degree
  • Associate of Science

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