Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in all industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Personable Member Service Representative offering 15 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Retail professional with extensive knowledge of fashion industry and current trends. Enjoys helping customers find stylish and affordable clothing and accessories.
- Available Nights, Weekends and Holidays
- Meeting Sales Goals
- Merchandise Receiving and Handling
- Ability to Lift 40 pounds
- Building Customer Relationships and Loyalty
- Inventory Management
- Merchandise Recommendations
- Engaging with Diverse Customers
- Product Demonstrations
Dale, IN, 01/2019 - 01/2022
- Developed and maintained schedule for staging and delivering orders.
- Organized storage areas to maximize capacity, minimize product handling and satisfy temperature requirements.
- Implemented computerized inventory tracking system, completed departmental documentation and kept precise records to meet customer needs.
- Coordinated product rotation according to expiration date and quality parameters.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Referred to established price lists to stamp and attach price tags on merchandise.
- Used knives, hand-held peelers and choppers to cut, trim and wrap produce for individual sale.
- Scanned shelves and product cases for expired stock and outdated items.
- Developed knowledge about products and sales items to answer shoppersā questions.
- Unloaded produce trucks and broke down produce pallets to organize produce within refrigerator and dry storage areas.
- Verified deliveries against invoices to complete shortage and overage reports.
- Designed and set up advertising signs and displays of merchandise on shelves, counters or tables to attract
customers and promote sales. - Verified prepared food met standards for quality and quantity before serving to customers.
Bloomfield, CT, 06/2011 - 07/2015
- Performed security walks around store to monitor employee and customer activities.
- Interviewed employees and suspects and drafted reports to assist law enforcement.
- Streamlined shrink management program and trained Loss Prevention Officers.
- Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
- Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Provided meaningful solutions by garnering teams of risk management specialists to meet client needs.
- Enhanced training processes for both clients and departments to increase overall functionality.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Participated in team-building activities to enhance working relationships.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Carried out day-day-day duties accurately and efficiently.
- Improved operations through consistent hard work and dedication.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Monitored company inventory to keep stock levels and databases updated.
Las Cruces, NM, 05/2009 - 07/2011
- Trained staff on loss prevention tactics and company procedures.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Monitored paperwork procedures to prevent error-related losses.
- Collaborated with law enforcement to report crime and suspicious activity.
- Installed and maintained covert security equipment.
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
- Trained all new executives and asset protection personnel.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies.
- Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
- Delivered training to all new executives and asset protection personnel, both one-on-one and in group settings.
- Headed safety and loss prevention programs by guiding staff.
- Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Performed thorough cash audits and deposit investigations.
- Landed positions of increasing responsibility based on expertise in loss prevention methods and store operations.
- Collaborated with law enforcement in investigating and solving theft and fraud cases.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
Iowa City, IA, 02/2007 - 05/2009
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Coordinated with mall security personnel to call attention to suspicious shoppers or detain perpetrators who left store with stolen merchandise.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Headed safety and loss prevention programs by guiding staff.
- Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Developed team communications and information for meetings.
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School Attended
- Kingsborough Community College of The City University of New York
- Castle Hill Learning Center
Job Titles Held:
- Fresh Associate
- Loss Prevention Detective
- Loss Prevention Supervisor
- Loss Prevention Officer
Degrees
- Associate of Arts
- GED
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