, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Strong Operations Supervisor offering 12+ years of versatile experience in International Trade and Transportation. Successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing revenue.
Skills
Excellent Communication skills
Strong Customer service
Strong Organization and Time management
Leadership
Critical Thinking
Multitasking abilities
Document preparation
Billing management
Rate quoting
Shipment tracking and tracing
Invoicing oversight
Supervision
Team Building
Cultural awareness
Work History
06/2016 to 04/2021Freight Forwarder, Operations SupervisorKerry Apex | City, STATE,
Kerry Logistics acquired Apex Maritime in June of 2016.
Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Oversaw daily shipping operations, including loading and unloading of in and outbound containers and trailers, supervising work of strong team.
Encouraged and promoted ideas aligned to business needs and benefits.
Processed inbound and outbound shipments with high accuracy by directing associate teams and managing to US Customs and Freightfowrwarder international trade and transportation brokerage law and regulations .
Audited and enforced regulatory and company policy compliance to improve workplace efficiently and employee understanding and readiness.
Developed and deepened relationships with customers, vendors and internal stakeholders.
Motivated and trained employees to maximize team productivity.
01/2007 to 06/2016Freight Forwarder, Operations SupervisorApex Maritime Co. (PNW) Inc. | City, STATE,
Developed and deepened successful partnerships with representatives of diverse shipping companies.
Quoted Freight Rates-Calculated weight, volume or cost of goods to be moved.
Maintained current knowledge of relevant legislation, political situations or other factors that could affect freight shipping.
Prepared bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
Compared shipments and documents against FMC standards to identify and resolve any compliance issues.
Arranged delivery or storage of goods at destinations.
Handled pricing and routing for over 100 international shipments every month.
Maintained open communication with global locations to facilitate smooth collaboration.
Prepared variety of different written communications, reports and documents to ensure smooth operations.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines.
Developed team communications agenda and regulatory updates for meetings.
Handled logistic calls to address customer inquiries and concerns.
Handled day-to-day running of reports and projects, ensuring high levels of productivity and progression.
Used CDM and RedAnt program and tracking to monitor information and status for customers shipments and business activities.
Audited documentation, invoices and shipping documents for accuracy and compliance.
Built loyal account base and long-term business relationships with importers and vendor accounts
Trained new employees on proper protocols and customer service standards
07/2005 to 12/2006Used Car Title ClerkMichaels Toyota Of Bellevue | City, STATE,
Organized and prepared tax and title documents to transfer ownership of property.
Processed vehicle loans including: Collected taxes and fees, submitted payments and issued receipts.
Received and processed paperwork for titles, new license plates and renewals.
Contacted various State Motor Vehicle Department 's to determine status of pending titles.
Arranged payoff checks for trade-ins and new vehicles.
Communicated with customers to resolve common title issues as well as processed documents received by clients to complete title follow-ups.
Maintained control log of vehicle certificates of origin and titles.
Provided each member of public with exceptional service and knowledgeable support to maintain smooth operations and happy customers.
Education
Expected in Associate of Arts | BusinessBellevue College, Bellevue, WAGPA:
Expected in 06/1998High School Diploma | Iss, Issaquah, WA, GPA:
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