Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Strong Operations Supervisor offering 12+ years of versatile experience in International Trade and Transportation. Successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing revenue.

  • Excellent Communication skills
  • Strong Customer service
  • Strong Organization and Time management
  • Leadership
  • Critical Thinking
  • Multitasking abilities
  • Document preparation
  • Billing management
  • Rate quoting
  • Shipment tracking and tracing
  • Invoicing oversight
  • Supervision
  • Team Building
  • Cultural awareness
Work History
06/2016 to 04/2021 Freight Forwarder, Operations Supervisor Kerry Apex | City, STATE,

Kerry Logistics acquired Apex Maritime in June of 2016.

  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Oversaw daily shipping operations, including loading and unloading of in and outbound containers and trailers, supervising work of strong team.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Processed inbound and outbound shipments with high accuracy by directing associate teams and managing to US Customs and Freightfowrwarder international trade and transportation brokerage law and regulations .
  • Audited and enforced regulatory and company policy compliance to improve workplace efficiently and employee understanding and readiness.
  • Developed and deepened relationships with customers, vendors and internal stakeholders.
  • Motivated and trained employees to maximize team productivity.
01/2007 to 06/2016 Freight Forwarder, Operations Supervisor Apex Maritime Co. (PNW) Inc. | City, STATE,
  • Developed and deepened successful partnerships with representatives of diverse shipping companies.
  • Quoted Freight Rates-Calculated weight, volume or cost of goods to be moved.
  • Maintained current knowledge of relevant legislation, political situations or other factors that could affect freight shipping.
  • Prepared bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
  • Compared shipments and documents against FMC standards to identify and resolve any compliance issues.
  • Arranged delivery or storage of goods at destinations.
  • Handled pricing and routing for over 100 international shipments every month.
  • Maintained open communication with global locations to facilitate smooth collaboration.
  • Prepared variety of different written communications, reports and documents to ensure smooth operations.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines.
  • Developed team communications agenda and regulatory updates for meetings.
  • Handled logistic calls to address customer inquiries and concerns.
  • Handled day-to-day running of reports and projects, ensuring high levels of productivity and progression.
  • Used CDM and RedAnt program and tracking to monitor information and status for customers shipments and business activities.
  • Audited documentation, invoices and shipping documents for accuracy and compliance.
  • Built loyal account base and long-term business relationships with importers and vendor accounts
  • Trained new employees on proper protocols and customer service standards
07/2005 to 12/2006 Used Car Title Clerk Michaels Toyota Of Bellevue | City, STATE,
  • Organized and prepared tax and title documents to transfer ownership of property.
  • Processed vehicle loans including: Collected taxes and fees, submitted payments and issued receipts.
  • Received and processed paperwork for titles, new license plates and renewals.
  • Contacted various State Motor Vehicle Department 's to determine status of pending titles.
  • Arranged payoff checks for trade-ins and new vehicles.
  • Communicated with customers to resolve common title issues as well as processed documents received by clients to complete title follow-ups.
  • Maintained control log of vehicle certificates of origin and titles.
  • Provided each member of public with exceptional service and knowledgeable support to maintain smooth operations and happy customers.
Expected in Associate of Arts | Business Bellevue College, Bellevue, WA GPA:
Expected in 06/1998 High School Diploma | Iss, Issaquah, WA, GPA:

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School Attended

  • Bellevue College
  • Iss

Job Titles Held:

  • Freight Forwarder, Operations Supervisor
  • Freight Forwarder, Operations Supervisor
  • Used Car Title Clerk


  • Associate of Arts
  • High School Diploma

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