Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills
  • Coverage assessments
  • Settlement determinations
  • Accident investigations
  • Claims
  • Documentation review
  • Collaborative relationships
  • Documentation abilities
  • Great mathematical skills
  • Prior authorization processing
  • Policies and procedures
  • Strategic planning
  • Coaching and mentoring
  • Verbal and written communication
  • Business Development
  • Data Entry and Maintenance
  • Customer Data Confidentiality
  • Understanding Customer Needs
  • POS Systems and Ordering Platforms
  • Multitasking and Prioritization
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Verbal and Written Communication
  • Courteous with Strong Service Mindset
  • Customer Account Management
  • Customer Retention Strategies
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • De-escalation Techniques
  • Team-Oriented and Cooperative
  • Computer Proficiency
  • Inventory Management
  • Microsoft Office Suite
  • Time Management
  • Patient and Empathetic
Work History
Fraud Claims Specialist , 05/2021 - Current
Db Schenker Chester, VA,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Fielded customer questions regarding possible fraudulent credit card charges.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided information regarding charge accounts and loyalty programs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative Specialist, 03/2020 - 01/2021
Lineage Logistics Colton, CA,
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Recommended products to customers, thoroughly explaining details.
  • Regularly exceeded daily sales and product add-on quotas.
  • Responded to customer requests for products, services and company information.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
Owner/Operator, 04/2014 - 01/2020
Ace Hardware Spicewood, TX,
  • Managed day-to-day business operations.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Devised processes to boost long-term business success and increase profit levels.
  • Aligned branding initiatives and sales strategies with client goals.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
Floor Manager, 08/2006 - 10/2009
KCG Call Center City, STATE,
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Evaluated team and employee performance in order to develop and implement effective corrective actions.
  • Scheduled employees based on labor balancing requirements and forecasted customer levels.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
  • Managed full team schedule to maintain adequate coverage.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Education
No Degree: General Studies / Nursing, Expected in
-
Mountain Empire Community College - Big Stone Gap, VA
GPA:
High School Diploma: , Expected in 06/2003
-
Powell Valley High School - Big Stone Gap, VA,
GPA:

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Resume Overview

School Attended

  • Mountain Empire Community College
  • Powell Valley High School

Job Titles Held:

  • Fraud Claims Specialist
  • Customer Service Representative Specialist
  • Owner/Operator
  • Floor Manager

Degrees

  • No Degree
  • High School Diploma

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