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Foreclosure Prevention Intake Specialist and Financial Capabilities Education Programs Coordinator Resume Example

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FORECLOSURE PREVENTION INTAKE SPECIALIST AND FINANCIAL CAPABILITIES EDUCATION PROGRAMS COORDINATOR
Objective
I seek the opportunity to serve within the nonprofit sector with an organization that shares my passion for innovative community economic development strategies. I am highly motivated in work environments where I can apply my experience and education in public organizational management to increase and improve the health, quality of life and economic opportunities for Detroit residents.
Core Strengths
  • Experienced in budgeting, finance and accounting for nonprofit organizations
  • Experienced in interacting with the public and serving clients in the local nonprofit environment
  • Analytical thinker
  • Detail oriented
  • Collaborative team player
  • Skilled in public program evaluation and analysis
  • Deep knowledge of Detroit institutions, history and culture
  • Experienced in database design and management 
  • Knowledgeable in the workings of Michigan state and local government
  • Compassionate and active listener
  • Exceptional interpersonal skills
Experience
Southwest Economic Solutions Detroit, Michigan Foreclosure Prevention Intake Specialist and Financial Capabilities Education Programs Coordinator 02/2016 to Current
  • Guide clients experiencing various types of housing crises through electronic application and intake for foreclosure prevention programs
  • Reach out to and develop partnerships with other community organizations, schools, government agencies, county and city treasurers' and assessors' offices, businesses and individuals
  • Refer clients to additional community services such as utility assistance, nutrition support, legal assistance, local assessors' and treasurers' offices
  • Attend community meetings and events to promote foreclosure and financial capabilities workshops, counseling and coaching services
  • Facilitate financial capabilities workshops by enrolling and confirming participants, confirming speakers and arranging for refreshments
  • Provide referrals internally and to other agencies that provide one-on-one financial coaching and counseling
  • Record and track all interactions with clients using Customer Relationship Management (CRM) software
Community Economic Development Advocates of Detroit (CDAD) Detroit, Michigan Public Policy Intern 07/2015 to 12/2015
  • Support and assist public policy manager in execution of public policy agenda and public policy work
  • Assist policy manager in gathering and organizing input data from members to shape CDAD annual policy agenda
  • Prepare notes, minutes and materials for policy committee meetings
  • Prepare written materials and blogs for electronic newsletter and social media
  • Manage and update Mailchimp electronic mailing database
  • Support and assist all CDAD staff members on projects and tasks as needed
Wayne State University Detroit, Michigan Graduate Teaching Assistant 08/2013 to 08/2015
  • Courses taught include PS 2310-Introduction to Public Administration and PS 1010-American Government
  • Craft all course and learning objectives
  • Tutor and mentor students of extremely diverse socioeconomic and cultural backgrounds as needed on an individual basis.
  • Deliver course lectures and facilitate class discussion on relevant topics
  • Design course syllabus and semester schedule
  • Design and grade course assignments and assessments
Benzie County Beulah, Michigan Solid Waste and Recycling Coordinator 06/2013 to 09/2013
  • Attend local community meetings and events to inform, educate and encourage citizens and businesses to utilize recycling programs and facilities.
  • Maintenance and enhancement of recycling programs, vendor contracts and cooperative arrangements
  • Planning, development, implementation and coordination of staff/volunteers, resources, contractors and facilities for recycling drop-off sites, programs and events.
  • Report on recycling programs, achievements, events, waste diversion and other activities to County Board of Commissioners, County Administrator, Solid Waste Advisory Committee, local governmental units, media and public.
  • Ensure compliance of all departmental programs and activities according to MDNR/MDEQ administrative guidelines and the Benzie County Solid Waste Plan
  • Preparation and administration of annual budget and work plan for the recycling department.
  • Process and manage grant applications and funds for programs and projects
Benzie County Beulah, Michigan Administrative Assistant to the Planning Commission 05/2012 to 09/2013
  • Post all planning commission meetings and produce the public record (minutes) for all meetings according to guidelines of the Michigan Open Meetings Act and Michigan Freedom of Information Act
  • Design and maintain database of all government officials and stakeholder groups within Benzie County and state wide to facilitate collaborative efforts between these entities   
  • Draft documents for consideration by full planning commission such as County Capital Improvements Plan and Annual Planning Commission Activities Report to the Board of Commissioners
  • Maintain all planning commission records through the development and maintenance of an electronic naming convention
  • Ensure all official documents are up-to-date and available to the public through website, email and U.S. mail when necessary
  • Serve as a communication liaison between planning commission and county clerk's office 
BENZIE COUNTY DEMOCRATIC PARTY EXECUTIVE COMMITTEE Honor, MI Record Keeper (Assistant to Party Treasurer) and VAN Database Manager 01/2011 to 09/2013
  • Track all organizational income and expenditures using QuickBooks and Microsoft Excel software
  • Prepare and file campaign finance reports with Michigan Department of State in accordance with Michigan Campaign Finance Act
  • Collaborate with party treasurer and all other organizational committees to develop annual budget for recommendation to executive committee
  • Present monthly financial reports to executive committee
  • Track and balance all organizational bank accounts
  • Work with finance and fundraising committees to coordinate and implement fundraising plan to meet annual budget goals 
  • Train volunteers in the use of Voter Activation Network (VAN) database
  • Produce maps and lists for door-to-door activities of party and individual campaigns using VAN
  • Produce call lists and mailing labels from VAN for purposes of individual candidates and local party
  • Establish database of active volunteers with phone numbers and
    e-mail addresses
  • Code volunteers according to individual work interests and availability
Benzie County Beulah, Michigan County Planning Commissioner (2006-2010) and Planning Commission Chair (2009-2010)

  • Preside over all Benzie County Planning Commission meetings
  • Advise county commissioners regarding annual evaluations of planning and zoning departmental staff 
  • Direct state-mandated updates to Benzie County Master Plan
  • Direct state-mandated updates of Benzie County Zoning Ordinance  
  • Direct state-mandated annual planning commission report to county commissioners
  • Advise Benzie County Board of Commissioners on pending ordinance amendments     
  • Assure proper documentation of planning commission proceedings
  • Coordinate presentation of planning commission's annual budget to board of commissioners
  • Preside over all committee meetings of the Benzie County Intergovernmental Communications Committee
Education
Master of Arts: Public Administration Wayne State University, Detroit, MI
Bachelor of Science University of Michigan, Ann Arbor, MI
CERTIFICATE IN COMPUTER INFORMATION TECHNOLOGY-OFFICE APPLICATIONS
Northwestern Michigan College, ​Traverse City, MI
Technical Skills

  • Highly proficient in Microsoft Office Excel, Word, Access, PowerPoint and Outlook
  • Microsoft Office 365
  • Salesforce CRM Software
  • Quickbooks
  • SPSS Statistical Software
  • Efforts to Outcomes (ETO)
  • CounselorMax
  • Mailchimp
  • Constant Contact
Certifications-Professional Development
Michigan State Housing Development Authority (MSHDA) Certification in Housing Education August 2016
 
Completed Doing Development Differently in Metro Detroit (D4) Civic Leadership Institute June 2016  
 
NeighborWorks America Courses Completed:
   
CP 101: Affordable Housing Design and Construction Basics, August 2016
HO 206el: Mortgage Math Made Simple, February 2016
ED 101: Community Economic Development Principles, Practices and Strategies, October 2015      
NR 102: Strategies to Meaningfully Engage Stakeholders in Revitalization Planning, October 2015     
CB 235: Community Engagement, Leadership, Supervision and Management, September 2015
          
Recent Conferences Attended:
Michigan Financial Empowerment Summit hosted by Community Economic Development Association of Michigan (CEDAM) in Detroit, Michigan
August 5, 2015 and August 10 2016
   
Building Michigan Communities Conference hosted by Michigan State Housing and Development Authority (MSHDA) in Lansing, Michigan 
April 25 through 27, 2016

Destination Vibrant Communities hosted by Community Economic Development Association of Michigan (CEDAM) in Detroit, Michigan November 4, 2015 and November 10, 2016
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Resume Overview

Companies Worked For:

  • Southwest Economic Solutions
  • Community Economic Development Advocates of Detroit (CDAD)
  • Wayne State University
  • Benzie County
  • BENZIE COUNTY DEMOCRATIC PARTY EXECUTIVE COMMITTEE

School Attended

  • Wayne State University
  • University of Michigan

Job Titles Held:

  • Foreclosure Prevention Intake Specialist and Financial Capabilities Education Programs Coordinator
  • Public Policy Intern
  • Graduate Teaching Assistant
  • Solid Waste and Recycling Coordinator
  • Administrative Assistant to the Planning Commission
  • Record Keeper (Assistant to Party Treasurer) and VAN Database Manager
  • County Planning Commissioner (2006-2010) and Planning Commission Chair (2009-2010)

Degrees

  • Master of Arts : Public Administration
    Bachelor of Science

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